Model: RS22T5201SR/AA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for no cooling. Upon arrival, connected HASS and ran a service diagnostic report, including the Weak Cooling Test. Temperature history showed temperatures gradually rising over the previous week. Verified the compressor and fans were operating. Inspected the compressor area and found traces of oil around the condenser coupler. Performed a bubble test and confirmed a refrigerant leak at the connection. Removed and replaced the leaking coupler and installed a new filter drier and service port. During pressure testing, found a restriction on the high side caused by a small amount of glue blocking the capillary tube. Removed the affected section but did not have the additional coupler required to complete the repair. Returned with the required part and completed the sealed-system repair. Pressurized the system with 350 PSI of nitrogen and, after 15 minutes, recorded only a 0.5 PSI pressure drop, resulting in a passing pressure test. Evacuated the system to approximately 600 microns and recharged it according to factory specifications. Restored power and verified the compressor and all fans started properly with cool air circulating. Set temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling temperatures to be reached. Unit checks normal at this time.

Model: RF24BB620012AA Location: Bonita Springs, FL 34134 Repair Summary Checked refrigerator for no cooling. Unit had stored error codes for the inverter and a locked-rotor compressor. The inverter board was replaced initially; however, the error codes returned and the refrigerator stopped cooling again. On the return visit, replaced the inverter board again and completed a sealed-system repair, including compressor replacement (see attached photos). Pressure tested the sealed system with 350 PSI of nitrogen and bubble tested all accessible joints with no leaks found. After 15 minutes, pressure dropped only 2 PSI, resulting in a passing pressure test. Evacuated the system to approximately 600 microns and restored power. Verified the compressor and all fans started and operated properly. Set temperatures accordingly and ran a HASS service diagnostic report. All components are operating properly with no faults present. Advised the customer to allow approximately 24 hours for proper cooling temperatures to be reached. Unit checks normal at this time.

Model: NE63A6751SS/AA Location: Fort Myers, FL 33913 Repair Summary Checked range for the touch controls not responding. Confirmed the control assembly was defective and replaced it with a new control assembly. Tested operation after installation and verified all controls are now responding and the unit is operating properly. Uploaded before-and-after videos documenting the repair.

Model: WA52DG5500AVUS Location: Cape Coral, FL 33909 Repair Summary Checked washer for an intermittent 4C error and a “Check Motor” message in the app. Tested both hot and cold water supplies and verified proper flow. Tested the motor during both wash and spin and found it operating properly. Ran HASS diagnostics and found the 4C water supply error stored in history. Removed the water inlet valve and found sediment buildup in the hot water valve. Replaced the water inlet valve and tested operation. Suspect the restricted water flow may have contributed to the motor working harder and triggering the motor warning. Verified proper operation with no leaks. Ran the HASS Overall Check and submitted a passing report to Samsung. Unit is working properly at this time.

Model: NE63A6751SG/AA Location: Cape Coral, FL 33993 Repair Summary Checked range for the Air Fry and Dehydrate options not working. Upon inspection, found this model requires the middle divider rack that separates the upper and lower oven cavities to be removed before these features can be used (see pictures). Removed the divider rack and tested both functions. Verified the features are now operating properly. Unit is working properly at this time.

Model: NE63A6511SG/AA Location: Lehigh Acres, FL 33976 Repair Summary Checked range for the front right burner not working. Upon inspection, found evidence of a previous mouse presence behind the range. Customer was aware and stated there had been a mouse in the home that was removed. Inspected the burner circuit and found the regulator burnt; however, the associated wiring was not damaged. Replaced the faulty regulator and tested operation. Verified the front right burner is now heating and operating properly. Unit checks normal at this time.

Model: JBS86SP6SS Location: Punta Gorda, FL 33950 Repair Summary Checked range for a loud popping noise while heating and a reported electrical burning smell. Inspected the heating element and found no damage. Removed the rear cover and inspected the terminal block and wiring. Found no burnt wiring, loose connections, or evidence of an electrical short. Heated the oven to 350°F and verified it reached and maintained the proper temperature. The oven did produce a popping sound during heating; however, this was determined to be normal thermal expansion as the metal heats and expands. No burning smell was present during testing. Unit is working properly at this time.

Model: NE63A6311SS/AA Location: Lehigh Acres, FL 33973 Repair Summary Checked cooktop for cracked glass. Replaced the approved cracked cooktop and tested all burners. Verified all burners are heating and operating properly. During the repair, noticed evidence of a previous pest infestation. No live roaches were observed at the time of service; however, evidence of the prior infestation remains present. Unit is working properly at this time.

Model: WT7405CV Location: Cape Coral, FL 33914 Repair Summary Checked washer for particles being left on clothing. Customer stated she has used the Self Clean cycle in the past but has not run it recently. The home has a water softener, which can cause detergent and soap to lather more. Inspected the washer and found detergent residue buildup on the agitator. Explained that after years of use, additional buildup can accumulate between the inner and outer tubs and break loose onto clothing. Recommended running the Self Clean cycle several times to help remove and reduce the buildup. If the issue continues, the alternative would be replacing the tub assemblies, which would not be cost-effective.

Model: DVG45T6000W/A3 Location: Estero, FL 33928 Repair Summary Checked dryer for being unable to start a cycle. Customer stated the dryer displayed a 3C error code related to the motor centrifugal switch. Upon arrival, held the door switch down and rotated the drum by hand. Verified the centrifugal switch clicked and released properly. Started a cycle and confirmed the drum rotated, the dryer cycled heat properly, and airflow through the ventilation was good. Applied resistance to the drum by holding a baffle while it was spinning and verified the motor continued running without issue. Based on the customer’s description, the intermittent issue may be related to either the main control board/relay or the motor assembly. Unable to duplicate the reported failure at this time. Customer will continue to monitor and attempt to obtain a video if the issue returns. Unit checks normal at this time.