Model: GFW850SPN2DG Location: Punta Gorda, FL 33955 Repair Summary Customer reported that the washer would not change cycle settings when turning the selector dial. Upon inspection, verified that the washer was receiving the proper 120V power supply. Confirmed that the cycle selector knob was unresponsive and would not change the selected wash cycles, although the other control panel functions remained operational. Determined that the user interface (UI) control board was required to correct the issue. Customer had received only the main control board and had not received the required UI control board. No repairs were completed during this visit due to the missing part. Customer was advised to contact our office once the UI board arrives so a new service ticket can be created and the repair appointment rescheduled.

Model: WTW4957PW0 Location: Fort Myers, FL 33913 Repair Summary Checked washer for a drain pump running continuously. Upon inspection, retrieved an error code associated with a known manufacturer service bulletin, along with additional related error codes indicating an issue with the main control board. Reviewed the service bulletin and determined that the main control board required replacement. Replaced the defective main control board and inspected the additional components and areas specified in the service bulletin. Performed operational testing after completing the repair and verified that the washer was functioning normally, with no further issues detected. Unit checks normal at this time.

Model: WFES3330RS2 Location: Lehigh Acres, FL 33971 Repair Summary Checked range for the rear right small burner not operating. Upon inspection, discovered a dead insect on the heating element. Replaced the affected heating element and burner regulator to restore proper operation. Tested all 4 surface burners after completing the repair and verified that each burner was heating and functioning properly. Uploaded a video documenting the operational testing of all 4 burners. Unit is operating normally at this time.

Model: RS23CB7600QLAA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for an intermittent no-cooling complaint. Upon arrival, retrieved an active 21C error code indicating a freezer evaporator fan fault. Temperatures were near 30°F at the time of inspection. Inspected the evaporator coil and observed a proper frost pattern developing. Determined that the evaporator cover assembly required replacement to correct the freezer fan issue. Replaced the evaporator cover assembly and performed a HASS diagnostic report and weak cooling test, both of which passed. Cycled the ice maker and verified proper operation, including the water fill function, with no leaks detected. Adjusted temperature settings accordingly and advised the customer to monitor the refrigerator for 24 hours to confirm proper cooling performance. Unit is operating normally at this time.

Model: WRT311FZDB02 Location: Fort Myers, FL 33908 Repair Summary Checked refrigerator for a no-cooling complaint. Upon arrival, verified that the compressor and fans were operating, but the interior compartments remained warm. Inspected the evaporator coil and found no proper frost pattern, with only a small amount of frost forming at the beginning of the coil, indicating a sealed system issue. Further inspection revealed sulfur-related corrosion on the suction line near the compressor. The refrigerator is located in the garage and is not connected to a water supply. Determined that a sealed system repair was necessary and ordered the required parts. Completed the sealed system repair and installed a new filter drier. Pressure-tested all connections with 205 psi of nitrogen and allowed the system to remain pressurized, observing no pressure drop during the test. Evacuated the system and recharged it with 1.66 oz of refrigerant. Tested the refrigerator and verified normal operation at the time of service. Advised the customer to allow 24 hours for the refrigerator to reach proper operating temperatures.

Model: RF27T5201SR/AA Location: Lehigh Acres, FL 33936 Repair Summary Checked refrigerator for a no-cooling complaint. Upon inspection, found that the compressor was not operating and retrieved an active 84 error code indicating a compressor-related fault. Inspected the sealed system and found no visible signs of refrigerant leaks. Determined that the compressor required replacement to restore proper cooling. Completed the sealed system repair and replaced the defective compressor. Pressure-tested the system and verified that it maintained pressure with no drops, confirming no leaks were detected. Evacuated the system and recharged it with refrigerant according to factory specifications. Advised the customer to monitor the refrigerator for 24 hours to allow temperatures to stabilize and verify proper cooling performance.

Model: RF23BB8600QLAA Location: Cape Coral, FL Repair Summary Customer reported that the refrigerator was not cooling in either compartment and that an electrical burning smell had been detected. Upon arrival, found the refrigerator unplugged. Reconnected power to perform diagnostics and attempted to access HASS; however, an 84C compressor-related error code prevented further diagnostic testing. Verified that neither the compressor nor the evaporator fan motor was operating, while the condenser fan motor was running. Additionally, the customer was unable to connect the refrigerator to SmartThings due to a communication error. Attempted to duplicate the reported electrical smell during the inspection but was unable to reproduce the concern. Due to the compressor fault, cooling failure, communication issue, and reported electrical odor, the refrigerator was left unplugged as a precaution until the necessary repairs can be completed. Unit remains inoperative at this time.

Model: NE63A6511SS/AA Location: Fort Myers, FL 33967 Repair Summary Checked range for a no-power complaint. Customer reported hearing a loud popping noise while cooking, immediately followed by a complete loss of power. Customer checked the circuit breaker and confirmed it had not tripped. Upon inspection, discovered a severely burnt terminal block and associated wire harness. The electrical damage was isolated to the upper wiring connections supplying power to the range, not the wall outlet. Replaced the damaged terminal block and wire harness, then restored power to the unit. Tested all surface burners and verified proper heating and temperature adjustments from high to low settings. Tested both bake and broil functions and confirmed that both heating elements were operating properly. Reset the clock and performed a final operational check. Unit is functioning normally at this time.

Model: RF90F29AEWAA Location: Cape Coral, FL 33993 Repair Summary Customer reported that the refrigerator was not cooling properly. Performed a HASS diagnostic report and weak cooling test, with graphs showing abnormal temperature fluctuations in the freezer compartment. Upon inspection, discovered oil residue on the high-side refrigerant connections, indicating a potential refrigerant leak. Replaced both high-side couplers, filter drier, and service port. Pressurized the sealed system with 350 psi of nitrogen and bubble-tested all joints. No visible leaks were identified; however, the system experienced a pressure drop of 3.6 psi over 30 minutes. Ambient temperatures inside the freezer and fresh food compartments were in the 30s and 36°F, respectively, which may have influenced pressure readings. Repeated the pressure test and observed a similar pressure drop at a slightly slower rate. Evacuated the sealed system to 600 microns and recharged it with refrigerant according to factory specifications. Restored power and verified that the compressor and all fans started properly, with cool air circulating throughout the compartments. Adjusted temperature settings accordingly and advised the customer to allow 12–24 hours for cooling temperatures to stabilize and normal ice production to resume. Unit was operating normally during the final operational check; however, the pressure loss observed during testing was not conclusively resolved.

Model: SMD3070ASYB Location: Fort Myers, FL 33912 Repair Summary Checked microwave for a loud buzzing noise during operation. Upon arrival, attempted to heat a glass of water and confirmed the abnormal buzzing noise when the heating cycle started. Determined that the noise was originating from the magnetron. A defective high-voltage transformer was also considered a possible contributing factor. Recommended replacing the magnetron and high-voltage capacitor/diode, with the high-voltage transformer to be replaced if necessary. The warranty provider supplied the replacement parts. Replaced the magnetron and high-voltage capacitor. Tested the microwave by heating a glass of water and verified that the water temperature increased from 76°F to 130°F, confirming proper heating performance. The microwave is now operating normally. Recommended that the customer thoroughly clean the microwave interior, as accumulated food debris and grease splatters can contribute to burning, arcing, and interior damage. Unit checks normal at this time.