Samsung Fridge - Ice Maker / AutoFill Issues
Model: RF23A9671SG/AA
Location: Cape Coral, FL 33993
Repair Summary
Customer originally called on the day of the scheduled appointment to advise she would not be able to keep the appointment. Customer was informed that the $100 service fee plus the 3% credit card processing fee would still apply, as disclosed when the appointment was scheduled, due to the required 24-hour notice for cancellations or rescheduling. Customer was also advised that the service fee could be applied toward a rescheduled visit if she called back within 30 days. Customer’s original complaint was that the icemakers and AutoFill pitcher were not filling. Upon arrival, customer stated everything was currently working properly. Connected HASS and ran complete diagnostic testing; all tests passed successfully. Inspected the AutoFill pitcher system and found the drain required cleaning. Cleaned and flushed the drain and retested operation. Icemakers and AutoFill pitcher are operating properly at this time. Unit checks normal.
