Model: MVW5430MW2 Location: Lehigh Acres, FL 33976 Repair Summary Checked washer for grinding noises during agitation. Upon inspection, confirmed the grinding noise and found the cam clutch was difficult to turn. Replaced the cam clutch and tested operation, then noticed abnormal movement from the wash plate. Removed the wash plate and found the gearcase heavily rusted with the shaft rounded off. Determined the washer requires a complete tub/gearcase repair. Warranty company

Model: MS19DG8500SRAA Location: Bonita Springs, FL 34135 Repair Summary Checked microwave door for a cosmetic defect. Upon arrival, found multiple rust-colored spots on the door. Replaced the door with a new door assembly and inspected the replacement, confirming there are no dents, scratches, or other visible defects. Customer removed and reinstalled the surrounding trim themselves. Unit checks normal at this time.

Model: WRS315SDHZ08 Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for the dispenser not working properly and a clogged drain. Flushed and cleared the refrigerator drain and verified it is draining properly. During inspection, found the ice maker intermittently making a grinding noise. Replaced the ice maker, initiated a cycle, and verified proper operation. Also found the water supply shutoff valve at the wall is seized and cannot be operated. Advised the

Model: RS27T5200SR/AA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for not dispensing ice. Verified the water dispenser was working properly; however, the auger motor was not engaging to dispense ice. Inspected the main control board connections, auger assembly, and wiring at the upper door hinge and verified all connections were properly secured. Diagnosed the main control board and auger motor assembly as faulty. Replaced the main control board and a

Model: RF22K9381SG/AA Location: Estero, FL 33928 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the refrigerator powered on with an internal temperature of approximately 85°F. Checked for error codes and none were present. Inspected the compressor area and found no visible signs of oil or an external refrigerant leak. Verified the compressor is running. Based on the diagnostic findings, determined the refrigerator has a sealed-system issue consistent

Model: EFLW317TIW1 Location: Cape Coral, FL 33991 Repair Summary Checked washer for leaking from the water inlet valve solenoid area. Upon inspection, found the customer had previously attempted to replace the component; however, the replacement part was broken and damaged. Customer authorized the repair, and the complete housing assembly was replaced. Tested the washer after the repair and verified there are no leaks from the water valve, housing, or hoses. Unit checks norma

Model: KRFC704FPS04 Location: Estero, FL 33928 Repair Summary Checked refrigerator for weak cooling. Upon arrival, inspected both evaporator covers and found no frost or ice buildup. Checked for error codes and none were present. Verified the compressor and fans are running; however, both the fresh food and freezer sections are only cooling to approximately 45–46°F. Based on the diagnostic findings, determined the refrigerator has a sealed-system issue consistent with a low r

Model: RF27CG5400SRAA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for the water dispenser not working properly. Upon inspection, verified water was dispensing and checked the water pressure, which was adequate. Removed the existing water filter and found the water pressure increased significantly, indicating the filter was restricting water flow. Customer had a replacement filter available, so the filter was replaced and the dispenser was retested. Veri

Model: MED5630HW2 Location: Cape Coral, FL 33991 Repair Summary Checked dryer for no heat. Upon arrival, customer stated the dryer vent had been cleaned approximately three weeks ago. Verified the dryer had proper power and was running but not heating. Disassembled the dryer and found a significant amount of lint buildup inside the cabinet. Vacuumed and cleaned the interior, then found the heating element was broken. Checked the thermostats and fuses and verified they tested

Model: WM8900HBA Location: Immokalee, FL 34142 Repair Summary Checked washer for leaking. Upon initial inspection, found the leak coming from the dispenser assembly and determined the dispenser housing and drawer assembly required replacement. Returned and installed the correct parts provided through the warranty company. Tested the washer after the repair and verified proper operation with no water leaks present. Unit checks normal at this time.

Model: RF27T5501SG/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for no ice production. Verified the water dispenser is working properly, confirming water supply to the refrigerator. Attempted to cycle the ice maker, but it would not respond. Checked the IR sensor and verified it is operating with the red indicator illuminated. Unable to connect to HASS due to lack of cellular reception at the location. Replaced the ice maker, then tested and verified

Model: WTW4816FW3 Location: Fort Myers, FL 33967 Repair Summary Checked washer for issues with filling and overfilling. Upon arrival, customer explained the symptoms being experienced. Diagnosed a faulty water inlet valve and an issue with the main control board not properly reading the water level. Replaced the water inlet valve and main control board. Tested and calibrated the washer after the repair. Verified the unit is filling to the proper water level and operating corr

Model: WEE745H0LZ3 Location: Bokeelia, FL 33922 Repair Summary Checked range for two broken burner knobs. Upon inspection, found both knobs cracked and spinning freely on the regulator shafts. Also found the metal collars had slid down and bottomed out against the regulators. Attempted to reposition the collars, but they continued to slide out of position. Removed and replaced the affected components along with both knobs. Tested operation and verified all four burners cycle

Model: GTW485ASW0WB Location: Immokalee, FL 34142 Repair Summary Checked washer for the lid lock repeatedly clicking on and off. Diagnosed a defective lid lock and replaced the lid lock and main control board. Tested the washer after the repair and confirmed the repeated clicking is no longer present. Ran diagnostics and verified the unit passed all tests with no error codes or additional issues. Washer checks normal at this time.

Model: BCD-215V-62H Location: Fort Myers, FL 33901 Repair Summary Installed the required service bulletin on the refrigerator and tested operation. Initially, the unit would not power on. Found the refrigerator was connected through a customer-supplied smart plug. Disconnected the smart plug and connected the refrigerator directly to the wall outlet. The refrigerator immediately powered on, and the compressor and lights began operating properly with no further issues. Advised

Model: WRS325SDHZ08 Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for no ice production. Upon inspection, found the ice maker was not returning to the home position and the ice maker motor was not responding. Diagnosed a defective ice maker and replaced the complete ice maker assembly. Cycled the new ice maker and verified it returned to the proper position and filled with water correctly with no leaks. Uploaded video documenting proper operation. Unit ch

Model: NE63A6751SS/AA Location: Bonita Springs, FL 34135 Repair Summary Checked cooktop for broken glass. Upon arrival, found the glass cooktop extensively damaged and broken in multiple areas. Replaced the cooktop assembly. During the repair, found a significant roach infestation throughout the interior of the range. Made the customer aware that infestation-related damage is not covered under the manufacturer warranty and that any current or future electrical failures result

Model: WA52A5500AC/US Location: Fort Myers, FL 33913 Repair Summary Checked washer for not completing the spin cycle. Upon inspection, found a 4C error code caused by a clogged screen on the cold water inlet valve. Showed the customer how to properly clean the inlet screen and uploaded before-and-after videos showing proper operation. The primary issue was the suspension system, with damaged suspension components causing the washer to become unbalanced during spin. Replaced a

Model: DVE47CG3500VA3 Location: Cape Coral, FL 33993 Repair Summary Checked dryer for not powering on following an electrical outage caused by a storm/lightning. Verified proper 240 VAC power supply to the dryer. Opened the control panel and confirmed 120 VAC is reaching the main control board; however, the main control board is not supplying power to the UI board. Diagnosed a failed main control board. Dryer requires replacement of the main control board to restore operation

Model: WA47CG3500AVA4 Location: Cape Coral, FL 33993 Repair Summary Checked washer for not powering on following an electrical outage caused by a storm/lightning. Verified proper 120 VAC power at the outlet and confirmed voltage is reaching the main control board; however, the control board is not responding. Diagnosed a failed main control board. Washer requires replacement of the main control board to restore operation. Customer declined repair.

Model: ME21DG6500SRAA Location: Bonita Springs, FL 34134 Repair Summary Checked microwave for a noise while operating. Upon arrival, found the vent grille was not installed correctly, preventing the door from closing completely. Adjusted the vent grille and prepared to install the replacement door; however, found the new door was defective and caused the microwave to shut off intermittently. Reinstalled the original door and tested operation. Verified the door is closing prop

Model: RF28T5001SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for no cooling. Upon arrival, connected HASS and ran a service diagnostic report. The Weak Cooling Test indicated higher-than-normal temperatures with no error codes present. Inspected the compressor and sealed-system area and found heavy sulfur damage. Showed the customer the affected area and documented the findings with Tech Support, who authorized the sealed-system repair under warran

Model: MRU21C7BST Location: Fort Myers, FL 33967 Repair Summary Checked refrigerator for a complaint of the freezer section not cooling properly. Upon arrival, checked the freezer temperature and found it at approximately 3°F, which is within the normal operating range. Verified the compressor was operating properly. Found the refrigerator positioned too close to the wall with little to no airflow around the rear of the unit, which could cause the compressor to overheat and t

Model: NSE6DB830012AA Location: Fort Myers, FL 33913 Repair Summary Checked range for both front burners not regulating properly. Tested operation and confirmed failure of both front burners and their regulators. Replaced both front burner elements and regulators, then tested all functions. Verified both burners are now heating and regulating properly. Uploaded video documenting proper operation. Unit checks normal at this time.

Model: RF261BEAEWW/AA Location: Fort Myers, FL 33908 Repair Summary Checked refrigerator for error codes. Upon arrival, found a 25C error code related to the evaporator sensor. Removed the evaporator cover and found the evaporator area frozen over. Checked the defrost heater, power supply, and sensor circuit. All components tested properly except the sensor, which was reading excessively high resistance. Based on testing and Samsung STG diagnostics, determined the sensor was