Model: RF27T5201SR/AA Location: Lehigh Acres, FL 33936 Repair Summary Checked refrigerator for a no-cooling complaint. Upon inspection, found that the compressor was not operating and retrieved an active 84 error code indicating a compressor-related fault. Inspected the sealed system and found no visible signs of refrigerant leaks. Determined that the compressor required replacement to restore proper cooling. Completed the sealed system repair and replaced the defective compr

Model: RF23BB8600QLAA Location: Cape Coral, FL Repair Summary Customer reported that the refrigerator was not cooling in either compartment and that an electrical burning smell had been detected. Upon arrival, found the refrigerator unplugged. Reconnected power to perform diagnostics and attempted to access HASS; however, an 84C compressor-related error code prevented further diagnostic testing. Verified that neither the compressor nor the evaporator fan motor was operating,

Model: NE63A6511SS/AA Location: Fort Myers, FL 33967 Repair Summary Checked range for a no-power complaint. Customer reported hearing a loud popping noise while cooking, immediately followed by a complete loss of power. Customer checked the circuit breaker and confirmed it had not tripped. Upon inspection, discovered a severely burnt terminal block and associated wire harness. The electrical damage was isolated to the upper wiring connections supplying power to the range, not

Model: RF90F29AEWAA Location: Cape Coral, FL 33993 Repair Summary Customer reported that the refrigerator was not cooling properly. Performed a HASS diagnostic report and weak cooling test, with graphs showing abnormal temperature fluctuations in the freezer compartment. Upon inspection, discovered oil residue on the high-side refrigerant connections, indicating a potential refrigerant leak. Replaced both high-side couplers, filter drier, and service port. Pressurized the sea

Model: SMD3070ASYB Location: Fort Myers, FL 33912 Repair Summary Checked microwave for a loud buzzing noise during operation. Upon arrival, attempted to heat a glass of water and confirmed the abnormal buzzing noise when the heating cycle started. Determined that the noise was originating from the magnetron. A defective high-voltage transformer was also considered a possible contributing factor. Recommended replacing the magnetron and high-voltage capacitor/diode, with the hi

Model: RF30BB6200QLAA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for a no-cooling complaint. Upon inspection, identified sulfur-related corrosion on the refrigerant lines, consistent with environmental exposure associated with well water. Explained to the customer that sulfur compounds in the surrounding environment can contribute to corrosion of metal components, similar to the deterioration commonly observed on sinks and shower fixtures. Further in

Model: DW80R9950US/AA Location: Cape Coral, FL 33914 Repair Summary Customer reported that the dishwasher was not operating properly and displaying an error code. Performed a visual inspection and ran HASS diagnostics, retrieving a 3C1 error code indicating a motor-related fault. Verified that the motor assembly was receiving the proper 120V power supply, confirming a defective motor assembly. During the inspection, also discovered a significant amount of roach debris inside

Model: GTD48EASW0WB Location: LaBelle, FL 33935 Repair Summary Checked dryer for abnormal noises during operation. Upon inspection, identified a noisy idler pulley and worn front drum bearings contributing to the concern. Replaced the idler pulley and front drum bearings. Tested the dryer after completing the repairs and verified smooth drum rotation with no abnormal noises. Unit is operating normally at this time. Uploaded before-and-after documentation of the repair.

Model: WED4815EW1 Location: Naples, FL 34116 Repair Summary Checked dryer for an unusual noise reported by the customer. Upon arrival, the customer described the noise she had been experiencing. Started a drying cycle to duplicate the concern; however, no abnormal noises were detected during testing. Verified that the drum rotates properly and the heating system cycles normally. Advised the customer to record a video if the noise occurs again to assist with further diagnosis.

Model: DVE45T3200W/A3 Location: Cape Coral, FL Repair Summary Customer reported that the dryer was making a loud rumbling noise during operation and was not heating. Upon inspection, verified that the dryer was receiving the proper 240V power supply. Performed resistance testing on the heating element and thermal fuses and confirmed that all components tested within specifications. Further inspection determined that the rumbling noise was originating from the blower housing a

Model: RS27T5201SR/AA Location: Fort Myers, FL 33905 Repair Summary Checked refrigerator for water leaking from the water filter housing and no ice production. Upon inspection, identified a defective water filter case housing and ice maker, requiring replacement of both components. Replaced the water filter case housing and ice maker. Tested the unit and verified that the water leak was resolved and the ice maker was producing ice properly. Educated the customer on the proper

Model: RF32CG5400SRAA Location: Bokeelia, FL 33922 Repair Summary Customer reported that the upper ice maker was not producing ice, while the refrigerator and freezer compartments were cooling properly and the lower ice maker was operating normally. Performed HASS diagnostics and retrieved an error code associated with the upper ice maker. Ran a weak cooling test and verified that temperatures in both compartments were within specifications. Inspected the upper ice maker asse

Model: MVW4505MW1 Location: Fort Myers, FL 33919 Repair Summary Checked washer for loud banging noises and excessive movement during operation. Customer reported that the washer had moved out of its original position during a cycle. Upon inspection, verified that all leveling feet were securely contacting the floor and the washer was properly leveled. Entered service diagnostic mode and retrieved one stored error code indicating a long drain condition. Inspected the load and

Model: NE63A6751SS/AA Location: Lehigh Acres, FL 33976 Repair Summary Checked the range for the rear right small burner not working. Upon inspection, found the burner burnt and defective, requiring replacement along with the burner regulator. Replaced the defective burner and regulator. Tested the burner after completing the repair and verified proper heating and normal operation. Uploaded before-and-after photos and videos documenting the repair and confirming that the unit

Model: RF27CG5010S9AA Location: Cape Coral, FL 33993 Repair Summary Customer reported that the refrigerator had been cooling properly initially, but the ice maker stopped producing ice and the freezer temperature subsequently increased. Performed a HASS weak cooling test and found abnormal temperatures in both the fresh food and freezer compartments. Inspected the compressor area and identified an oil leak at the high-side coupler, indicating a refrigerant leak. Replaced bot

Model: DW80R9950US/AA Location: Bonita Springs, FL 34135 Repair Summary Checked dishwasher for customer complaint of an LC error code and intermittent loss of electrical power. Upon arrival, attempted to connect to the dishwasher using Samsung HASS diagnostic software to perform a comprehensive system evaluation. During the diagnostic process, the dishwasher unexpectedly lost power, interrupting communication. Inspected the electronic control components and discovered evidenc

Model: RF32CG5300SRAA Location: Lehigh Acres, FL 33974 Repair Summary Checked refrigerator for a no-cooling complaint. Upon inspection, found evidence of sulfur-related corrosion affecting the sealed refrigeration system. The filter drier exhibited significant black discoloration and corrosion, resulting in a refrigerant leak and loss of cooling performance. The customer stated that the refrigerator was not connected to a water supply and questioned how sulfur could affect th

Model: NE63T8111SS/AA Location: Lehigh Acres, FL 33972 Repair Summary Replaced the cracked glass cooktop assembly as authorized and approved by Samsung. Inspected the replacement cooktop following installation and performed operational testing to verify proper burner functionality. Specifically checked the previously reported concern of the burner remaining on high heat and confirmed that the burner was regulating temperature properly without becoming stuck on the high settin

Model: ZDT800SIY0II Location: Marco Island, FL 34145 Repair Summary Checked dishwasher for customer complaint of improper draining and residual water remaining after the wash cycle. During further discussion, the customer clarified that the water he observed was located below the mesh filter screen, within the sump assembly. Inspected the area and explained that a small amount of residual water remaining in the sump is normal by design. This water helps maintain moisture arou

Model: RF32CG5300SRAA Location: Lehigh Acres, FL 33971 Repair Summary Inspected the refrigerator in response to the customer's complaint of insufficient cooling. During the diagnostic inspection, identified a refrigerant leak at the filter drier and observed evidence of sulfur-related damage affecting portions of the copper refrigerant lines. Additionally, retrieved an error code indicating a freezer evaporator fan motor malfunction, which can interfere with proper airflow an

Model: DVE47CG3500VA3 Location: North Fort Myers, FL 33917 Repair Summary Customer complaint was that the dryer was overheating and producing a burning odor during operation. Connected to the dryer using Samsung HASS diagnostic software and performed an initial system evaluation, which identified a stored DC error code. During the comprehensive HASS diagnostic evaluation, a D80 error code was also detected, indicating approximately 80% exhaust airflow restriction. Contacted S

Model: NE63A6111SS/AA Location: North Fort Myers, FL 33903 Repair Summary Customer complaint was that the right front burner was not regulating temperature properly and that the glass cooktop was broken near the right front burner. Upon inspection, confirmed damage to the glass cooktop and found that the right front burner control switch was sticking during operation. After the burner had been operating for an extended period, the switch would fail to regulate the heating ele

Model: MRQ22D7AST Location: Naples, FL 34102 Repair Summary Checked refrigerator for customer complaint of a broken lower ice maker. Upon arrival, inspected the ice maker assembly and found it hanging out of its proper mounting position due to a broken retaining clip. Determined that the damaged mounting clip prevented the ice maker from being properly secured and that replacement of the ice maker assembly was necessary. Removed the damaged ice maker and installed a new ice m

Model: NSI6DB990012AA Location: Fort Myers, FL 33905 Repair Summary Checked range for customer complaint of an unresponsive cooktop touch control panel. Inspected the unit and followed the applicable manufacturer service bulletin addressing touch control responsiveness. Per the bulletin's recommended repair procedure, determined that the original cooktop assembly required replacement with the updated design incorporating the revised touch control assembly. Replaced the origin

Model: MVW6500MBK0 Location: North Fort Myers, FL 33903 Repair Summary Customer complaint was that the washer agitator was broken and causing damage to clothing. Inspected the agitator assembly and found that the lower plastic base was fractured, creating damaged edges that were catching and tearing clothing during the wash cycle. Determined that the agitator assembly required replacement to eliminate the damaged component and prevent further clothing damage. Replaced the def