Samsung Fridge - No Cool

Model: RF27CG5010S9AA

Location: Lehigh Acres, FL 33973

Repair Summary

Checked refrigerator for weak cooling. Upon arrival, connected HASS and ran a service diagnostic report, which indicated weak cooling in the freezer section, while the fresh food section was barely maintaining temperature. No error codes were present. Verified the compressor and all fans were operating. Inspected the compressor area and found traces of oil at the condenser coupler, indicating a refrigerant leak and the need for a sealed-system repair. Ordered the necessary parts and had the customer sign a damage waiver since the refrigerator needed to be moved sideways to provide proper access for the repair. Returned and completed the sealed-system repair. Pressure tested the system and verified it passed with no additional leaks found. Advised the customer to monitor the refrigerator and allow approximately 24 hours for temperatures to stabilize.

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