Samsung Fridge - No Ice
Model: RF23J9011SG/AA
Location: North Fort Myers, FL 33903
Repair Summary
Checked refrigerator for no ice. Upon arrival, found the ice bin slightly stuck and had to gently pull it to remove it. Found ice buildup along the side wall causing a block of ice to form and cleared the buildup from the icebox. Entered service mode and found a 39C error code. The ice maker had previously been replaced; however, the auger motor assembly was still original. Inspected the IR sensor on the auger motor assembly and found it had failed. Replaced the auger motor assembly and ice maker together. Also replaced the ice bin due to cracks along the bottom and back. Inspected the main control board and verified it had already been updated with the latest software version. Restored power, reset the refrigerator, and verified no error codes remained. Forced the ice maker through a cycle and confirmed it completed the cycle and called for water properly with no leaks. Advised the customer to allow approximately 24 hours for proper ice production to resume. Unit checks normal at this time.
