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Samsung Fridge - No Ice

Sep 4
1 min read

Model: RF28R7201SR/AA

Location: Cape Coral, FL 33993


Repair Summary

Checked refrigerator for no ice production. Upon arrival, connected HASS and ran a service diagnostic report, which showed C14 and C39 error codes, both related to ice maker operation and indicating an ice maker failure. Inspected the ice room and found no significant freeze-over condition. Tested the IR sensor on the auger motor assembly and verified it was functioning properly. Used a steamer to remove the slight ice buildup present, then replaced the faulty ice maker. Cleared the stored error codes and tested the new ice maker function. Confirmed temperature settings are correct. Advised the customer to allow approximately 24 hours for proper ice production to resume. Unit checks normal at this time.



 
 
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