Samsung Fridge - No Ice Or Water
Model: RF23BB86004MAA
Location: Cape Coral, FL 33993
Repair Summary
Checked refrigerator for no ice and no water. Verified the refrigerator was receiving proper water pressure from the home; however, water was not passing through the filter housing, confirming a failed filter housing. Replaced the filter housing and tested operation. Water now dispenses properly and the AutoFill pitcher fills as designed. Cycled both ice makers and found they were still not receiving water. Inspected the ice maker fill pipes and found them frozen due to the previous weak water flow. Replaced both ice maker fill pipes and cycled both ice makers again. Verified both completed the harvest cycle and called for water properly with no leaks. Noticed frost buildup inside the freezer, and the customer stated the freezer door may have been left open on several occasions. Advised the customer to wipe down the remaining frost with a towel. Ran a HASS service diagnostic report and verified temperatures are within specification. Ran an Overall OQC report and confirmed all components are operating properly with no error codes. Advised the customer to allow approximately 24 hours for normal ice production to resume. Unit checks normal at this time.
