Samsung Fridge - Shelf Stuck & Ice Maker Error Code

Model: RF28R7201SR/AA

Location: Estero, FL 33928

Repair Summary

Checked refrigerator for a shelf stuck in place. Upon arrival, found a spill had caused the shelf to stick. Removed the clips securing the glass and found one of the clips used to remove the complete shelf assembly was broken, preventing the entire shelf from being removed. Removed the glass portion instead and showed the customer how to properly remove and reinstall the glass for cleaning. Checked the refrigerator for error codes and found an ice maker error. Replaced the ice maker and tested operation. All checks passed at this time. Also noted water pressure was slightly low and found the water filter had been installed since October. Advised the customer to replace the water filter to help improve water flow and ice production.

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