Samsung Washer - Softener Residue
Model: WF90F53ADSA5
Location: North Fort Myers, FL 33917
Repair Summary
Checked washer for fabric softener residue around the fabric softener compartment and on top of the detergent drawer, as well as detergent not dispensing properly. Customer stated this has been an issue since the unit was received in December. Tested operation and observed that water was not flowing in a steady stream through the dispenser but spraying in multiple directions (see video). Connected HASS and found a water supply error. Incoming water supply was good at the time of service, indicating the dispenser housing openings may be partially clogged and causing improper water distribution. Dryer needed to be removed from the stacked unit to access the necessary parts. Returned and replaced the complete soap dispenser assembly and drawer. Tested the washer by filling it twice and verified water now flows properly through the dispenser assembly without filling the auto-detergent dispenser. Ran HASS diagnostics and found no current error codes or leaks. Advised the customer to continue monitoring detergent and softener dispensing. Unit checks normal at this time.
