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Samsung Fridge - No Cool

Oct 13
1 min read

Model: RF32CG5100SRAA

Location: Bonita Springs, FL 34135


Repair Summary

Checked refrigerator for no cooling. Upon arrival, found no stored error codes. Pulled the refrigerator out and found significant oil residue around the connection near the condenser, indicating a refrigerant leak. Both the freezer and fresh food sections were approximately 80°F. Determined a sealed-system repair would be required and advised the customer of the necessary repair.

Returned for the scheduled repair and found the refrigerator had been moved to a different location. Customer stated they had attempted to remove the door themselves and had broken the wiring harness, with all wires pulled from the door area. Further inspection also found the front frame dented and the door damaged in multiple areas. The damaged wiring harness runs through the interior of the refrigerator wall and is not repairable. Advised the customer of the condition and that the refrigerator cannot be properly repaired due to the damage.



 
 
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