Whirlpool Fridge - No Ice
Model: WRS571CIHZ04
Location: Naples, FL 34103
Repair Summary
Checked refrigerator for customer complaint of no ice production. Upon arrival, performed diagnostic testing and initiated a manual ice maker harvest cycle to evaluate mechanical operation. The ice maker attempted to rotate but failed to complete a full harvest cycle. Although the water fill function operated properly, the ice maker was unable to return to its normal horizontal home position, leaving the ice mold tilted. Retrieved ice maker error code 02, indicating a lost home position fault. Verified that freezer compartment temperatures were within the proper operating range, ruling out insufficient cooling as the cause of the ice production failure. Based on the diagnostic findings, determined that the ice maker assembly was defective and required replacement.
Returned to complete the repair and installed a new ice maker assembly. Following installation, initiated a diagnostic harvest cycle and confirmed that the replacement ice maker rotated properly, completed the full harvest sequence, and returned to its correct horizontal home position. Verified that the water inlet system activated and successfully filled the ice maker with water. All tested functions operated correctly without additional errors or mechanical issues. Advised the customer to allow approximately 24 hours for normal ice production to begin. At the completion of service, the ice maker was functioning properly, and all diagnostic checks passed.
