Samsung Fridge - No Ice
Model: RS27T5200SG/AA
Location: Cape Coral, FL 33904
Repair Summary
Checked refrigerator for ice maker not producing ice. Upon arrival, connected HASS and ran the Weak Cooling Test, which passed with cooling temperatures within specifications. Ran the HASS Overall Test, which also completed successfully with no issues. Further inspection found the ice maker fill tube frozen. Customer is a seasonal resident and advised that the refrigerator water supply had been shut off. Thawed the frozen fill tube and cycled the ice maker, verifying it is now operating and calling for water properly. Advised the customer that when leaving the refrigerator unused for an extended period, the ice maker should also be turned off to help prevent the fill tube from freezing when the water supply is shut off. Unit checks normal at this time.
