Samsung Fridge - No Ice
Model: RF28NHEDBSG/AA
Location: Bonita Springs, FL 34135
Repair Summary
Checked refrigerator for customer complaint of the ice maker not producing ice. Upon arrival, inspected the ice-making system and found significant ice accumulation surrounding the ice maker and auger assembly, preventing proper operation. Connected Samsung HASS diagnostic software to evaluate the refrigerator's operating conditions and retrieve stored fault codes. Diagnostic results revealed multiple errors associated with the ice maker, auger motor, and communication system. Performed the HASS Weak Cooling diagnostic test, which failed for the fresh food compartment, indicating an additional cooling performance concern. Adjusted the temperature settings in both the fresh food and freezer compartments. Further inspection revealed that the ice bucket assembly was cracked in multiple locations, requiring replacement as part of the recommended repair.
Discussed all diagnostic findings with the customer, including the ice accumulation, stored ice maker and auger faults, communication errors, failed fresh food Weak Cooling test, and damaged ice bucket. Explained that the refrigerator has multiple issues requiring further corrective action to restore reliable ice production and address the cooling concern. Provided the customer with a repair estimate outlining the recommended repairs. After reviewing the findings and associated repair costs, the customer elected to decline repairs at this time and stated that he would consider replacing the refrigerator instead. No component repairs were performed during this visit. Customer was made aware that the existing issues remain unresolved and may continue to affect ice production and cooling performance.
