Samsung Fridge - No Ice
- 44 minutes ago
- 1 min read
Model: RF28R7201SR/AA
Location: Cape Coral, FL 33904
Repair Summary
Checked refrigerator for no ice production. Upon arrival, found a large piece of ice jammed along the side of the ice maker, blocking the sensor. Connected HASS and ran a service diagnostic report, which showed several stored ice maker and sensor error codes. Found the IR sensor on the auger motor assembly was not illuminated. Removed the ice maker and auger motor assembly and cleared all ice buildup. Also found one Y-clip missing. Replaced the auger motor assembly, ice maker, and Y-clips. Forced the ice maker to cycle and verified it completed the cycle and called for water properly with no leaks. Checked water pressure and verified good flow. Customer is using a genuine water filter. Cleared the stored error codes and verified none returned. Advised the customer to allow approximately 24 hours for normal ice production. Unit checks normal at this time.
