Samsung Fridge - No Ice
Model: RF28HFEDBSR/AA
Location: North Fort Myers, FL 33917
Repair Summary
Checked refrigerator for the customer’s complaints of no ice production and water leaking onto the floor. Upon arrival, the customer identified the area where water had been accumulating. Inspected the fresh food compartment and found a significant amount of standing water beneath the crisper drawers. Further inspection indicated that defrost water from the fresh food evaporator was not draining properly, resulting in water accumulating inside the compartment and eventually leaking onto the floor. Determined that the refrigerator requires a water leak repair kit to address the evaporator drain issue and restore proper drainage.
Placed the refrigerator into service diagnostic mode and retrieved error code 40C, indicating an icebox fan malfunction. Inspected the icebox assembly and found excessive ice accumulation restricting the fan's operation. Confirmed that the refrigerator had not received the updated ice maker service kit designed to address the known icebox freezing concerns. Recommended installation of the complete updated ice maker repair kit, including the ice maker assembly, auger assembly, white clips, drain tube, and main control board, along with the separate water leak repair kit for the fresh food evaporator drain. Explained to the customer that the refrigerator is approximately 10 years old and that the combined cost of the required parts and labor is approaching or exceeding the appliance's current value. However, the refrigerator remains in good overall physical condition. Discussed the repair requirements and economic considerations with the customer, who elected to research replacement options and repair costs before making a decision. Customer will follow up accordingly. No repairs were performed at this time, and both the drainage and ice production concerns remain unresolved.
