Samsung Fridge - Slow Ice Production / Door Not Level
- 4 days ago
- 1 min read
Model: RF30BB6600QLAA
Location: Estero, FL 33928
Repair Summary
Checked refrigerator for an initial concern of slow ice production. Upon arrival, customer also reported concerns with the refrigerator and doors not being level and the French door mullion assembly being loose. Found the upper portion of the mullion disconnected and not properly attached to the door. Correctly seated the assembly, adjusted the front leveling feet, and shimmed the rear of the refrigerator. This properly squared the unit and aligned the doors. Connected HASS and ran a service diagnostic report, which showed no error codes. Fresh food temperatures were elevated, likely due to the mullion not properly closing and sealing the doors. Cycled both ice makers and found they would not rotate. Removed and inspected them, verified the fill tubes were not frozen, the heaters were functioning properly, and water pressure was good. Replaced the ice makers and retested. Both ice makers cycled properly and called for water with no leaks. Lowered the temperature settings to improve overall cooling and ice production. Ran the HASS Overall Quality Check and verified all components are communicating and operating properly. Customer will continue to monitor. Unit checks normal at this time.
