Samsung Range - Oven Liner Damaged
Model: NE63T8511SS/AA
Location: Cape Coral, FL 33909
Repair Summary
Customer complaint was that the oven cavity liner was damaged due to aluminum foil coming into contact with the bottom of the oven. Customer stated that she had not intentionally placed aluminum foil on the oven floor but believed a piece may have fallen onto the bottom while cooking. Inspected the affected area and contacted manufacturer Techline for further evaluation. Conducted a Visual Support session with Techline to review the condition of the oven liner and document the damage. All findings were reviewed and documented with technical support.
Performed operational testing of the range and verified that all surface burners cycled properly between high and low heat settings. The range remains operational and is functioning as designed. Customer expressed dissatisfaction with the condition of the oven liner and stated that she does not want to scrape or remove the affected material due to concerns about damaging the protective coating and exposing the underlying metal. Customer's concerns and the condition of the oven liner were documented during the Techline consultation.
