Samsung Washer - Substance & Damage On Console

Model: WA52DG5500AW

Location: Lehigh Acres, FL 33976

Repair Summary

Checked washer for a substance and damage on the exterior of the console. Customer stated she believed the substance was coming from inside the washer. Removed the rear panel of the console and inspected the interior, finding it clean with no evidence of any substance or leakage originating from inside the console. The damage appears to have been caused by something being spilled or dropped onto the top of the console. The substance appears corrosive and has begun deteriorating the plastic. Advised the customer that this is cosmetic damage and does not affect the operation of the washer. Customer understood. Tested all components using the HASS application and verified proper water fill with good pressure, agitation, draining, and spinning. No error codes or leaks were found. Unit checks normal at this time.

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