Whirlpool Fridge - Poor Ice Production
- 4 days ago
- 1 min read
Model: WRF555SDFZ18
Location: North Fort Myers, FL 33917
Repair Summary
Checked refrigerator for poor ice production. Customer stated the unit was barely producing one batch of ice per day. Upon arrival, found the freezer temperature at approximately 36°F, which is not cold enough for proper ice production. Ice cream and other frozen items were soft. Inspected the ice maker and found the mold beginning to flake and peel, indicating the ice maker also requires replacement. Verified the compressor and condenser fan were running and found no visible signs of a refrigerant leak. Entered service mode and forced the freezer evaporator fan on, but found the fan was not producing proper airflow. Replaced the freezer fan assembly and ice maker; however, there was still no air circulation. Verified the control board was supplying approximately 12V DC to the fan circuit and suspected the replacement fan was defective. Returned with another new fan motor and experienced the same condition. Measured approximately 13.9V at the cabinet connector with the fan disconnected; however, voltage was lost once the fan was connected (see pictures). Although the connector in the ceiling appears visually normal, the internal cabinet connection appears unable to maintain proper electrical contact under load, preventing the evaporator fan from operating. The wiring and connector are incorporated into the refrigerator cabinet and cannot be accessed or repaired. Refrigerator remains unable to cool properly due to the inoperative freezer fan and is considered non-repairable.
