Model: MVW4505MW2 Location: Fort Myers, FL 33912 Repair Summary Checked washer for not completing the spin cycle. Ran diagnostics and found an F0E3 overload error and F7E1 error indicating the washer was not detecting the tub changing gear. The unit is installed outside in a small shed and is exposed to Florida weather. Found coins lodged around the agitator and explained to the customer that foreign objects can interfere with tub movement and potentially damage the gearcase and bearings. Initially determined the unit may require a cam, actuator, and potentially a complete tub job. Replaced the suspension assemblies; however, during diagnostics, the tub did not move and the overload error returned, indicating the actuator, cam, or gearcase was binding. Replaced the actuator and cam clutch assembly and retested. The washer began operating properly again. Advised the customer that if additional problems occur, especially continued off-balance or tub movement issues, a complete tub job may be required.

Model: RF28R7201SR/AA Location: North Fort Myers, FL 33903 Repair Summary Checked refrigerator for the upper ice maker not working properly. Customer stated the ice was coming out slushy before ice production stopped. Upon inspection, found frost buildup around the ice maker and the air passage frozen over. Thawed and cleared the ice room and air passage. Replaced the ice maker, auger assembly, and ice bin. Tested operation and verified the ice maker cycled properly. Advised the customer to allow approximately 24 hours for normal ice production.

Model: RS27T5200SR/AA Location: Lehigh Acres, FL 33972 Repair Summary Checked refrigerator for no cooling. Upon inspection, found the freezer evaporator fan ramping up and down. Replaced the freezer evaporator cover assembly and ran the HASS Weak Cooling Test, which failed. Based on the applicable service pointer regarding potential Lokring leaks, inspected the compressor area and found a refrigerant leak at the condenser Lokring connection. Completed the sealed-system repair by replacing the leaking Lokring connection and filter drier. Pressurized the sealed system with 350 PSI of nitrogen and verified it held pressure for over 15 minutes. Evacuated the system to a deep vacuum and recharged the refrigerator with the factory-specified refrigerant charge. Ran diagnostics and verified proper operation with no error codes or additional issues. Advised the customer to allow up to 24 hours for the refrigerator to reach normal operating temperatures.

Model: FFCD2413US7B Location: Cape Coral, FL 33993 Repair Summary Checked dishwasher for not drying properly and leaking during the drain cycle. Upon inspection, found the water leak is coming from the garbage disposal where the dishwasher drains. The disposal is not part of the dishwasher and is not covered under the dishwasher repair. Tested the dishwasher and verified the heating element is operating properly, drawing approximately 8 amps when activated. Found no rinse aid in the dishwasher reservoir or available under the sink. Recommended using rinse aid to improve drying performance and leaving the dishwasher door slightly open after the cycle is complete to allow moisture to escape and improve drying. No issues found with the dishwasher at this time.

Model: RF27CG5010S9AA Location: Cape Coral, FL 33990 Repair Summary Checked refrigerator for weak cooling. Upon arrival, verified the compressor and condenser fans were running; however, the evaporator fan was not operating. Checked voltage to the evaporator fan and verified proper voltage was present. Also found heavy frost concentrated on the top loop of the evaporator. Replaced the evaporator cover assembly and verified proper air circulation. Connected HASS and ran a service diagnostic report. The Weak Cooling Test showed elevated temperatures in both the fresh food and freezer compartments, and the Overall Quality Check initially failed. Inspected the compressor area and found no visible oil residue. Installed a service port on the compressor and performed an initial pressure test, which showed no pressure loss. Replaced the filter drier and pressurized the sealed system to 350 PSI with nitrogen. After a 15-minute isolation period, the system dropped only 2.5 PSI. Evacuated the system to approximately 600 microns and charged it according to factory specifications. Restored operation and verified the compressor and all fans started properly. Set temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling temperatures to be reached.

Model: NE63A6511SS/AA Location: Cape Coral, FL 33914 Repair Summary Checked range for the display buttons not responding properly, especially the number buttons. Tested operation and confirmed the control panel was faulty. Replaced the control board, overlay, and LED display. Tested operation after the repair and verified all buttons are now responding and the unit is working properly (see video).

Model: LMV1831ST/00 Location: Fort Myers, FL 33908 Repair Summary Checked microwave for the display numbers flickering. Diagnosed a faulty control panel and replaced it. Uploaded before-and-after videos documenting the issue and repair. Tested the microwave by heating water in front of the customer and verified the unit is heating properly and the display numbers are counting down correctly with no further flickering. Unit checks normal at this time.

Model: RS27T5200SR/AA Location: Cape Coral, FL 3314 Repair Summary Checked refrigerator for weak cooling and no ice production. Tested the freezer fan and verified it was operating properly. Ran HASS diagnostics and found no error codes. Performed the Weak Cooling Test, which failed. Verified all fans and the compressor were running. Inspected the compressor area and found oil residue at a Lokring connection, indicating a refrigerant leak. Replaced the leaking Lokring connection and filter drier and installed an access valve on the compressor. Pressure tested the sealed system with 350 PSI of nitrogen for approximately 25 minutes and verified minimal pressure loss. Evacuated the system to a deep vacuum and charged with 84 grams of R600a refrigerant. Ran the HASS Overall Check and submitted a passing report to Samsung. Advised the customer to allow approximately 24 hours for the refrigerator to reach proper operating temperatures.

Model: RF23BB86004MAA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for the AutoFill water pitcher not filling consistently. Upon inspection, found low water pressure coming from the reverse osmosis system under the sink. The refrigerator also has a water filter installed, which is further restricting the incoming water pressure. The low pressure causes the AutoFill pitcher to time out and stop filling, requiring time for the system to reset before it will operate again. Advised the customer to remove the refrigerator water filter and use the bypass to improve water pressure since the water is already being filtered through the reverse osmosis system. Also advised that continued low water pressure can contribute to component failures. Found stored ice maker error codes on the main control board; however, none were currently active. Customer stated the ice maker was repaired a couple of months ago and is currently working.

Model: RF29BB89008MAA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for the middle drawer not sitting properly. Upon inspection, found the drawer clip broken. Replaced the middle drawer and dividers. Tested operation and verified the drawer is now sitting and operating properly. Unit is working properly at this time.