Model: RF70F27SERAA Location: Cape Coral, FL 33990 Repair Summary Checked refrigerator for the door dispenser not changing selections. Customer stated the dispenser would only dispense water and would not respond or switch to ice. Verified the dispenser was receiving voltage but was not responding. While removing the dispenser for further inspection, the assembly lost power completely, confirming a faulty dispenser assembly. Replaced the dispenser assembly and tested operation by switching between water, cubed ice, and crushed ice. Dispensed each selection and verified the dispenser now responds and operates properly. Ran a HASS service diagnostic report and verified proper temperatures and operation of all other components. No error codes or additional issues found. Unit checks normal.

Model: DV45H7000EW/A2 Location: Lehigh Acres, FL 33972 Repair Summary Checked dryer for no heat. Upon inspection, found the heating element had failed. Provided the customer with an estimate for the repair, and the customer declined the repair and decided to purchase a new dryer instead. Reassembled the unit and completed the service call.

Model: WF45B6300AP/US Location: Fort Myers, FL 33905 Repair Summary Checked washer for not draining. Upon inspection, found the drain pump was not running at all. Customer stated hair had previously been found inside the drain pump. Replaced the drain pump and tested operation. Verified the washer is now draining and operating properly. Advised the customer to clean the drain pump filter more frequently to help prevent future pump blockage and premature failure.

Model: LFXC22596S Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for a water leak from the bottom left corner. Upon inspection, found water coming from behind the refrigerator and noted water damage to the adjacent cabinets and wall. Traced the leak to the household water supply line coming from the wall (see video). Verified the refrigerator water valve and internal valve are not leaking. Also found the refrigerator is being double filtered with an additional inline filter behind the unit. Advised the customer to remove the inline filter since the refrigerator already has its own filter, as double filtration may cause water pressure issues. Shut off the refrigerator water supply under the sink to prevent further leaking and recommended contacting a plumber to repair the household water line. Regarding ice buildup in the freezer, found only a minimal amount of frost consistent with the door being left open too long or not closing completely. Found the freezer rails were not extending fully and corrected them so the door now opens completely. Advised the customer to fully open the freezer door when accessing the compartment to prevent the rails from becoming misaligned. The frost is not affecting cooling and is unrelated to the water leak.

Model: WA45T3200AW/A4 Location: Cape Coral, FL 33993 Repair Summary Checked washer for not powering on. Upon inspection, found the control panel would chime but the display would not illuminate. Diagnosed a faulty main control board. Replaced and programmed the new board, then tested operation and verified the washer is working properly at this time (see video). Ran the HASS Overall Check and submitted a passing report to Samsung.

Model: WF45T6000AW/A5 54 Location: Fort Myers, FL 33966 Repair Summary Checked washer for not starting. Upon inspection, found active error codes for the door lock and main board communication. Ran diagnostics and uploaded a video showing the door lock was not attempting to latch and the main control board was clicking. Replaced the main control board and cycled the door lock three times with no issues. Ran diagnostics and the unit completed testing with no problems. Advised the customer to monitor the washer and, if the issue returns, the door lock mechanism will need to be replaced.

Model: MVW7230HC1 Location: Bonita Springs, FL 34134 Repair Summary Checked washer for a clinking noise at the end of the cycle. Upon arrival, the customer also had concerns regarding the water level. Advised the customer that the water level can range from approximately 1 to 6 inches depending on the selected cycle. Inspected the washer and found no oil leaks, loose motor components, or other abnormal conditions. Ran the Overall Test and all tests passed. No abnormal operation found at this time.

Model: RF32CG5400SR/AA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, verified the compressor and all fans were running. Connected HASS and ran a service diagnostic report, which showed abnormally high temperatures over the previous week, averaging approximately 60°F. Inspected the compressor area and found no visible oil residue. Performed a bubble test and confirmed a refrigerant leak at the condenser coupler (see video). Removed the leaking coupler and replaced it, then installed a service port and new filter drier. Pressurized the sealed system to 350 PSI with nitrogen and allowed it to stabilize for 10 minutes. During the initial 15-minute pressure test, the system dropped 4 PSI. Isolated the gauges for an additional 15 minutes and found only a 0.2 PSI loss through the gauge setup. Reopened the valves and repeated the system test, which showed a 2.75 PSI drop compared with the previous test and was considered a passing result. Discharged the nitrogen and vacuumed the system down to approximately 600 microns. Charged the refrigerator according to factory specifications. Restored power and verified the compressor and fans started properly. Ran an Overall Quality Check and confirmed the evaporator temperature was beginning to drop, generating a passing report. Set the temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling. Unit checks normal at this time.

Model: NE63A6111SS/AA Location: Lehigh Acres, FL 33974 Repair Summary Replaced the cracked cooktop as approved by Samsung. After installation, tested all burners to verify proper operation and confirmed they were regulating heat correctly and not sticking on high heat. The customer stated the burners had not exhibited this issue previously. All burners and cooktop functions tested normally. Unit checks normal.

Model: RS27T5201SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for dents on both doors. Replaced both damaged doors and verified proper installation and alignment. Tested the ice maker and water dispenser and confirmed both are operating properly with no water leaks present (see video). Connected HASS and submitted a passing Overall Check to Samsung. Unit is working properly at this time.