Model: WTW4957PW0 Location: Naples, FL 34112 Repair Summary Checked washer for not shutting off. Upon arrival, diagnosed a faulty main control board. Replaced the control board and calibrated the washer. The water supply was turned off to the unit. When attempting to turn the water back on, found water leaking from the household shutoff valve. Immediately turned the water supply back off and advised the customer that a plumber will need to repair the shutoff valve before the

Model: WA50R5200AW/US Location: Fort Myers, FL 33901 Repair Summary Checked washer for going off balance. Checked the unit for error codes and found only an error related to the failed suspension assemblies. Replaced all four suspension assemblies as approved by the customer. Ran calibration mode and diagnostics, and the unit passed all tests. Showed the customer the difference before and after the repair and verified the tub is now significantly more stable with the new susp

Model: HTX24EASK0WS Location: Lehigh Acres, FL 33971 Repair Summary Checked dryer for not starting. Upon inspection, found a broken push button preventing the start switch from being engaged. Replaced the push button as approved by the manager and tested operation. Uploaded a video verifying the dryer is now starting and operating properly with no issues.

Model: GDT655SSJ5SS Location: Cape Coral, FL 33991 Repair Summary Checked dishwasher for not powering on. Verified proper voltage to the unit. Connected SmartHQ and found an error indicating multiple resets, with no other error codes present. SmartHQ showed a software update specifically addressing this issue (see pictures). Completed the software update and tested operation. Also disconnected and reconnected the display connection at the main board, which restored the displa

Model: RF70F27SERAA Location: Cape Coral, FL 33990 Repair Summary Checked refrigerator for the door dispenser not changing selections. Customer stated the dispenser would only dispense water and would not respond or switch to ice. Verified the dispenser was receiving voltage but was not responding. While removing the dispenser for further inspection, the assembly lost power completely, confirming a faulty dispenser assembly. Replaced the dispenser assembly and tested operatio

Model: DV45H7000EW/A2 Location: Lehigh Acres, FL 33972 Repair Summary Checked dryer for no heat. Upon inspection, found the heating element had failed. Provided the customer with an estimate for the repair, and the customer declined the repair and decided to purchase a new dryer instead. Reassembled the unit and completed the service call.

Model: WF45B6300AP/US Location: Fort Myers, FL 33905 Repair Summary Checked washer for not draining. Upon inspection, found the drain pump was not running at all. Customer stated hair had previously been found inside the drain pump. Replaced the drain pump and tested operation. Verified the washer is now draining and operating properly. Advised the customer to clean the drain pump filter more frequently to help prevent future pump blockage and premature failure.

Model: LFXC22596S Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for a water leak from the bottom left corner. Upon inspection, found water coming from behind the refrigerator and noted water damage to the adjacent cabinets and wall. Traced the leak to the household water supply line coming from the wall (see video). Verified the refrigerator water valve and internal valve are not leaking. Also found the refrigerator is being double filtered with an additi

Model: WA45T3200AW/A4 Location: Cape Coral, FL 33993 Repair Summary Checked washer for not powering on. Upon inspection, found the control panel would chime but the display would not illuminate. Diagnosed a faulty main control board. Replaced and programmed the new board, then tested operation and verified the washer is working properly at this time (see video). Ran the HASS Overall Check and submitted a passing report to Samsung.

Model: WF45T6000AW/A5 54 Location: Fort Myers, FL 33966 Repair Summary Checked washer for not starting. Upon inspection, found active error codes for the door lock and main board communication. Ran diagnostics and uploaded a video showing the door lock was not attempting to latch and the main control board was clicking. Replaced the main control board and cycled the door lock three times with no issues. Ran diagnostics and the unit completed testing with no problems. Advis

Model: RF32CG5400SR/AA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, verified the compressor and all fans were running. Connected HASS and ran a service diagnostic report, which showed abnormally high temperatures over the previous week, averaging approximately 60°F. Inspected the compressor area and found no visible oil residue. Performed a bubble test and confirmed a refrigerant leak at the condenser coupler (see video). Re

Model: MVW7230HC1 Location: Bonita Springs, FL 34134 Repair Summary Checked washer for a clinking noise at the end of the cycle. Upon arrival, the customer also had concerns regarding the water level. Advised the customer that the water level can range from approximately 1 to 6 inches depending on the selected cycle. Inspected the washer and found no oil leaks, loose motor components, or other abnormal conditions. Ran the Overall Test and all tests passed. No abnormal operati

Model: NE63A6111SS/AA Location: Lehigh Acres, FL 33974 Repair Summary Replaced the cracked cooktop as approved by Samsung. After installation, tested all burners to verify proper operation and confirmed they were regulating heat correctly and not sticking on high heat. The customer stated the burners had not exhibited this issue previously. All burners and cooktop functions tested normally. Unit checks normal.

Model: RS27T5201SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for dents on both doors. Replaced both damaged doors and verified proper installation and alignment. Tested the ice maker and water dispenser and confirmed both are operating properly with no water leaks present (see video). Connected HASS and submitted a passing Overall Check to Samsung. Unit is working properly at this time.

Model: DW80R7061US/AA 00 Location: Cape Coral, FL 33990 Repair Summary Checked dishwasher for an LC error and continuous operation. Customer stated they had to turn the breaker off to stop the dishwasher. Pulled the unit out and found evidence of water residue underneath the sump area and a water trail coming from the right side of the unit. Ran the dishwasher for approximately 20 minutes and no active leaks were found. Noticed dried residue between the sump and capacitor t

Model: GDF535PSR7SS Location: Lehigh Acres, FL 33936 Repair Summary Checked dishwasher for leaking and door alignment concerns. Upon inspection, found the unit damaged, including damage to the door and cabinet. The unit is approximately three months old, and the tenant stated it was delivered in this condition. Contacted GE Tech Support and submitted pictures documenting the damage. GE determined the unit is considered unrepairable and will contact the customer regarding a re

Model: ZSB9131N1SS Location: Fort Myers, FL 33913 Repair Summary Checked microwave for a frozen display. Upon arrival, removed the mounting screws and pulled the microwave out for service. Connected the GE SmartHQ diagnostic tool and attempted a software update; however, the display remained frozen with no change in operation. Reviewed the parts breakdown and confirmed the display, control board, and user interface are integrated into a single display assembly and cannot be s

Model: RF30KMEDBSR/AA Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for an upper ice maker freezing over and a broken ice bucket. Upon inspection, confirmed the unit has the known ice room issue with no signs of any previous repairs or update kit installation. Explained to the customer that, due to the design of the ice room, there is no guarantee that replacing the recommended components will permanently resolve the issue and that the condition may retur

Model: NE63A6511SS/AA Location: Bonita Springs, FL Repair Summary Checked cooktop for a no display complaint. Upon inspection, found the main control board had failed. Also noted signs of a previous infestation; however, the control board area was clean with no contamination affecting the repair. Replaced the main control board and display assembly. Tested operation after the repair and verified the display powered on, the oven unlocked properly, and all functions operated as

Model: LTCS20020W/00 Location: Cape Coral, FL 33904 Repair Summary Checked refrigerator for a water leaking complaint. The customer stated water had previously leaked from underneath the refrigerator but stopped after the unit was powered off and back on. Upon inspection, found the drain tube and drain passage behind the freezer evaporator cover were clear and free of ice or obstructions. Poured water into the drain and verified it flowed properly into the drain pan with no r