Model: GTD38EASW0WS Location: Naples, FL 34119 Repair Summary Checked dryer for not starting. Upon arrival, verified proper voltage at the wall outlet. Inspected the dryer components and found the timer had failed and the timer knob was beginning to crack. Also found the metal retaining clip for the Start button broken, preventing the button from making proper contact with the start switch. Replaced the timer, timer knob, and Start button components with the parts provided. Tested operation and verified the dryer now starts properly, tumbles, and cycles heat. Unit checks normal at this time.

Model: NE63A6311SS/AA Location: Cape Coral, FL 33914 Repair Summary Checked range for the right rear burner not working. Upon inspection, found the right rear burner was shorted and had failed. Replaced the defective burner and tested operation. Verified all burners cycle and regulate heat properly from High to Low. Set the clock and uploaded a video documenting proper operation. Unit checks normal at this time.

Model: RF28R7201SR/AA Location: Fort Myers, FL 33912 Repair Summary Checked refrigerator for no water dispensing and the dispenser sticking during operation. Upon inspection, found the dispenser paddle broken. Replaced the dispenser paddle and water tank/case assembly. Tested operation and verified the dispenser is now functioning properly. Advised the customer to use a genuine Samsung water filter to help prevent damage to the newly installed water system components. Uploaded before-and-after videos documenting the repair. Unit checks normal at this time.

Model: LDFN4542S Location: Naples, FL 34110 Repair Summary Checked dishwasher for a BE error code. Upon arrival, ran a test cycle but was unable to duplicate the issue. Customer stated the error typically occurs more than an hour into the cycle. The BE error can be related to excessive suds or the dishwasher being out of balance; however, neither condition was present during the visit. Cleaned the filter and wiped down the turbidity sensor. Based on the intermittent condition, ordered a new turbidity sensor and main control board due to a possible incorrect water/suds reading. Advised the customer to run a Clean cycle and monitor operation. Returned after the customer confirmed the BE error occurred again following the cleaning. Replaced the main control board and turbidity sensor, then ran a test cycle with no error present. Left the dishwasher running on a Normal cycle and advised the customer to monitor for the error returning. Unit was operating properly with no errors at the time of departure.

Model: ASI2575GRW00 Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for slow water flow from the dispenser after the water filter was replaced. Upon inspection, verified the water valve was receiving proper power. Removed the water filter and found the dispenser produced a full stream with good water pressure, indicating a restriction within the filter housing. Determined the filter housing was defective and replaced it. Tested the water dispenser and verified proper water flow was restored. Cycled the ice maker and confirmed it is operating and filling properly. Checked all connections and found no leaks. Unit checks normal at this time.

Model: SHPM88Z75N/01 Location: Naples, FL 34119 Repair Summary Checked dishwasher for a loose door handle concern. Upon arrival, began disassembling the unit to access the outer door and handle assembly. Removed the kick plate first because a rubber gasket attached to the outer door must be released from that area before the outer door can be properly removed. Customer questioned the procedure and requested that the kick plate screws be reinstalled before continuing. Reinstalled the screws as requested, then removed the handle screws and began explaining and demonstrating why further door disassembly was necessary to properly access and repair the handle. At that time, the customer decided he did not want the repair performed and stated he preferred to leave the dishwasher as is. Reassembled all components and returned the unit to its original condition. No repairs were performed per customer request.

Model: WF365BTBGWR/A2 Location: Cape Coral, FL 33914 Repair Summary Checked washer for standing water remaining in the door bellow. Upon inspection, found the bellow drain ports clogged, preventing water from draining properly. Also found mold buildup and an odor coming from the bellow. Replaced the door bellow and thoroughly flushed and cleared all drain ports. Tested the washer after installation and verified all functions are operating as designed with no leaks. Educated the customer on proper maintenance and recommended running a Clean Washer cycle approximately once every two weeks to help prevent future mold, odor, and buildup. Unit checks normal at this time.

Model: GLR76TBKER Location: Bonita Springs, FL 34135 Repair Summary Completed the applicable refrigerator service bulletin. First verified the model and serial number and confirmed the compressor style and evaporator drain pan configuration. Replaced the start device and relay, restored power, and verified the compressor started and is operating properly. Reinstalled and inspected the evaporator drain pan and verified it is positioned leaning slightly to the right as required. Tested operation and confirmed all components are functioning properly. Advised the customer to monitor the refrigerator. Unit checks normal at this time.

Model: HTW265ASW0WW Location: LaBelle, FL 33935 Repair Summary Checked washer for not running. Upon inspection, found error codes related to the main control board and also found the lid was not latching properly. Replaced the lid assembly and main control board. Tested washer operation after the repair and verified the unit is now starting and operating properly with no additional issues found. Unit checks normal at this time.

Model: GRF400PV1SS Location: Punta Gorda, FL 33950 Repair Summary Checked range for a cracked glass cooktop. Upon arrival, inspected the unit and confirmed the cooktop glass was cracked. Tested all burners before the repair and verified they were heating and cycling properly with no additional issues found. Replaced the damaged glass cooktop and retested all burners. Verified all burners are heating and regulating properly. Unit checks normal at this time.