Model: WRMF3636RZ00 Location: Fort Myers, FL 33966 Repair Summary Checked refrigerator for no ice production and a broken door switch. Upon inspection, found the refrigerator was detecting the door as open due to a failed door switch. This condition also affects ice production and interior light operation because the door switch is used by the control system to determine door status. Contacted Tech Support and confirmed the door switch is fused into the refrigerator cabinet a

Model: RS22T5201SR/AA Location: Fort Myers, FL 33907 Repair Summary Checked refrigerator for no ice production and items freezing in the fresh food section. Ran the HASS Weak Cooling and Over Cooling Tests, which failed with temperatures higher than normal. Explained that the elevated temperatures can cause the refrigerator to run for extended periods, potentially contributing to items freezing in the fresh food section. Inspected the compressor area and found a refrigerant l

Model: MVW4505MW2 Location: Naples, FL 34112 Repair Summary Checked washer for water dripping into the unit. Upon arrival, observed water dripping from the water inlet valve. Replaced the defective water inlet valve. Customer signed the required waiver prior to shutting off the household water supply to complete the repair. Tested the washer using both hot and cold water and verified good incoming water pressure. Confirmed there is no longer any water dripping into the washer

Model: RF23J9011SG/AA Location: North Fort Myers, FL 33917 Repair Summary Checked refrigerator for ice maker not working. Upon inspection, verified good water pressure to the refrigerator. Initiated an ice maker harvest cycle and confirmed the ice maker cycled and filled with water properly. Found the ice maker had been turned off, likely accidentally while the customer’s cleaning service was at the home. Turned the ice maker back on and showed the customer how to verify and

Model: WF45T6000AV/A5 Location: Fort Myers, FL 33912 Repair Summary Checked washer for a loud squeaking noise during operation. Customer stated the unit was delivered a few weeks ago. Upon arrival, manually moved the tub assembly and duplicated the screeching noise, which sounded like Styrofoam rubbing against the cabinet. Pulled the washer out, removed the rear cover, and verified the shipping bolts had been removed. Inspected inside the cabinet and found a large Styrofoam p

Model: NE63A6111SS/AA Location: Lehigh Acres, FL 33976 Repair Summary Checked range for no display following a power surge. Upon inspection, found the control panel was burnt and had failed. Replaced the control panel and tested operation. Verified the display and range are now operating properly. Uploaded video confirming proper operation. Unit checks normal at this time.

Model: RF32CG5D00SRAA Location: Fort Myers, FL 33913 Repair Summary Replaced the refrigerator door to correct the dent present on the original door. Inspected the new door and found no visible damage. Tested door operation and verified it opens, closes, and seals properly. Ran HASS diagnostics after the repair and verified all checks passed with no issues. Refrigerator is not currently positioned in its final installation location, as the home is still under construction. Uni

Model: DW80CG5020SRAA Location: Cape Coral, FL 33914 Repair Summary Checked dishwasher for not draining and making a rattling noise. Upon inspection, removed the drain pump and found two rubber pads from a cutting board lodged inside the pump, preventing proper operation and causing the noise. Removed both foreign objects, reassembled the dishwasher, and ran a HASS diagnostic test. Verified the dishwasher is now draining properly with no abnormal noises, error codes, or leaks

Model: RF30BB6600QL Location: Estero, FL 33928 Repair Summary Checked refrigerator for no water dispensing. Upon arrival, spoke with the customer regarding the concern and inspected the water dispensing system. Diagnosed a faulty water filter housing preventing proper water flow. Ordering a new filter housing to complete the repair. Customer declined repair.

Model: MRU21F5BWW Location: Cape Coral, FL 33914 Repair Summary Checked freezer for not cooling. Upon arrival, customer stated the unit had started cooling again and all food was currently frozen. Measured the internal temperature at approximately 17°F, confirming the unit is maintaining freezing conditions at this time. Verified the evaporator fan is operating and circulating cold air properly. Inspected the compressor area and found the freezer is installed in a garage with

Model: RF23J9011SR/AA Location: Fort Myers, FL 33967 Repair Summary Checked refrigerator for no ice production. Upon arrival, checked for error codes and none were displayed. Found the ice maker was turned off. Turned the ice maker back on and initiated a cycle, verifying it completed the cycle properly and filled with water. Attempted to connect HASS, but this refrigerator is not compatible. Checked compartment temperatures and found the freezer at approximately 26–27°F and

Model: BCD-215V-62H Location: Cape Coral, FL 33993 Repair Summary Completed the required refrigerator recall. First verified the compressor was the correct version and found no abnormalities. Replaced the start relay and overload and documented the repair with the required photos. Applied the recall sticker to the back of the refrigerator and verified the drain pan was positioned leaning toward the right as required. Confirmed the compressor started and operated properly afte

Model: GTW490ACJ8WS Location: Immokalee, FL 34142 Repair Summary Checked washer for concern of not filling with enough water. Ran diagnostics and verified the washer passed the pressure switch test with no error codes present. Found the customer has only cold water connected to both the hot and cold inlet connections. Customer stated the Deep Fill option does not operate on the Normal cycle and expressed concern that the washer only fills with approximately 3 inches of water.

Model: DVE53BB8700VA3 Location: Cape Coral, FL 33914 Repair Summary Checked dryer for no heat. Upon inspection, verified proper 240 VAC power supply to the dryer and found the heating element was open. Replaced the heating element assembly and tested operation. Verified the dryer is now heating and operating properly. Unit checks normal at this time.

Model: RF27T5241SR/AA Location: Alva, FL 33920 Repair Summary Checked refrigerator for slow and intermittent ice production. Customer stated the ice maker produces ice very slowly, may stop producing for approximately two days, and then complete only one harvest cycle. Upon arrival, verified the freezer temperature was approximately -6°F. This is the second ice maker that has been installed for this concern, so the main control board was replaced and the refrigerator was test

Model: MVW5430MW2 Location: Lehigh Acres, FL 33976 Repair Summary Checked washer for grinding noises during agitation. Upon inspection, confirmed the grinding noise and found the cam clutch was difficult to turn. Replaced the cam clutch and tested operation, then noticed abnormal movement from the wash plate. Removed the wash plate and found the gearcase heavily rusted with the shaft rounded off. Determined the washer requires a complete tub/gearcase repair. Warranty company

Model: MS19DG8500SRAA Location: Bonita Springs, FL 34135 Repair Summary Checked microwave door for a cosmetic defect. Upon arrival, found multiple rust-colored spots on the door. Replaced the door with a new door assembly and inspected the replacement, confirming there are no dents, scratches, or other visible defects. Customer removed and reinstalled the surrounding trim themselves. Unit checks normal at this time.

Model: WRS315SDHZ08 Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for the dispenser not working properly and a clogged drain. Flushed and cleared the refrigerator drain and verified it is draining properly. During inspection, found the ice maker intermittently making a grinding noise. Replaced the ice maker, initiated a cycle, and verified proper operation. Also found the water supply shutoff valve at the wall is seized and cannot be operated. Advised the

Model: RS27T5200SR/AA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for not dispensing ice. Verified the water dispenser was working properly; however, the auger motor was not engaging to dispense ice. Inspected the main control board connections, auger assembly, and wiring at the upper door hinge and verified all connections were properly secured. Diagnosed the main control board and auger motor assembly as faulty. Replaced the main control board and a

Model: RF22K9381SG/AA Location: Estero, FL 33928 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the refrigerator powered on with an internal temperature of approximately 85°F. Checked for error codes and none were present. Inspected the compressor area and found no visible signs of oil or an external refrigerant leak. Verified the compressor is running. Based on the diagnostic findings, determined the refrigerator has a sealed-system issue consistent