Model: RS27T5200SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for low ice production. Customer stated this has been an issue since they moved in. Checked temperatures and verified they are within the proper range. Ran HASS diagnostics and found no cooling errors. The Weak Cooling Test passed. Found a small amount of frost around the ice maker, but not enough to prevent it from harvesting properly. Replaced the ice maker to address the low ice production concern. Ran the HASS Overall Check and submitted passing results to Samsung. Advised the customer to allow approximately 24 hours for normal ice production.

Model: ME11A7710DS/AA Location: Lehigh Acres, FL 33936 Repair Summary Checked microwave for no heat. Obtained a signed waiver before removing the microwave for inspection. Found a blown fuse on the noise filter. Replaced the noise filter, capacitor, diode, magnetron, and cooling fan. Noted moisture and oil buildup inside the unit due to frequent kitchen use. The customer had already removed the upper vent prior to arrival, allowing the microwave to be safely removed and reinstalled. Tested operation after completing the repairs and verified the microwave is heating and operating properly with no issues.

Model: WRX735SDHZ08 Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for intermittent ice production and torn door gaskets. Upon inspection, found ice buildup underneath the ice bin. The buildup could have been caused by the ice maker overfilling or a leak from the ice maker assembly. Tested the ice maker and did not duplicate any leaking or overfilling at this time. Replaced the ice maker and fill tube. Cycled the ice maker and verified it filled properly with no leaks (see video). Also replaced both upper refrigerator door gaskets and verified proper sealing. Advised the customer to allow approximately 24 hours for normal ice production.

Model: RF28T5001SR/AA Location: Naples, FL 34119 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the unit plugged in but with no airflow and the compressor not running. Connected HASS and ran a service diagnostic report, which showed the refrigerator had not been cooling for over a week and had an 84C error code indicating a locked compressor. The inverter board was also flashing four LEDs, indicating an inverter-related fault. Determined the unit required a new compressor and main control board. Returned and installed the ordered components. Pressure tested the sealed system with 200 PSI of nitrogen and verified minimal pressure loss, resulting in a passing pressure test. Evacuated the system to approximately 600 microns and recharged it according to factory specifications. Restored power and verified the compressor and all fans started properly. Set the temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling temperatures to be reached. Unit checks normal at this time.

Model: RF90F29AECEAA Location: Lehigh Acres, FL 33976 Repair Summary Checked refrigerator for no ice production. Ran the HASS Weak Cooling Test, which failed. Inspected the compressor area and found a refrigerant leak at the condenser Lokring connection. Replaced the leaking Lokring connection and filter drier. Pressure tested the sealed system with 350 PSI of nitrogen and recorded a 2 PSI pressure drop over 15 minutes, confirming the repair was successful. Evacuated the sealed system to a deep vacuum and recharged the refrigerator with the factory-specified refrigerant charge. Tested operation and verified the refrigerator is cooling properly. Advised the customer to allow up to 24 hours for temperatures to return to normal and ice production to resume. Unit checks normal at this time.

Model: DVE50BG8300VA3 Location: Cape Coral, FL 33914 Repair Summary Checked dryer for a noise complaint. Tested operation and found the drum scraping against the right side panel. Disassembled the dryer and determined the side panel was not the cause. Found the front portion of the drum had a noticeable wobble and appeared to be out of round (see video). Inspected the drum rollers and front bearing and found no obvious damage, but ordered them as a precaution. Returned and replaced the drum and front drum assembly. Tested operation and verified the scraping noise is no longer present (see video). Ran the HASS Overall Check and submitted a passing report to Samsung.

Model: MED6230HW2 Location: Lehigh Acres, FL 33972 Repair Summary Checked dryer for no heat. Upon inspection, found the heating element coil open. Replaced the heating element and vacuumed lint and debris from inside the dryer cabinet. Advised the customer that if the dryer vent has not been cleaned recently, it should be professionally cleaned as soon as possible to help prevent future component damage and potential fire hazards. Tested operation and verified the dryer is now heating and operating properly. Uploaded video confirming proper operation.

Model: WDF560SAFT2 Location: Cape Coral, FL 33914 Repair Summary Checked dishwasher for a noise complaint and not cleaning dishes properly. Ran diagnostics and found an error related to the wash motor. All other functions tested properly. Provided the customer with an estimate for the repair, which was approved. During disassembly, found the wiring harness corroded at the motor connection (see pictures). Advised the customer that the harness will also need to be replaced to complete the repair. Reordering the wash motor along with the required wiring harness.

Model: KRFF577KPS02 Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for no ice production. Ran diagnostics and found an E2 error code indicating the ice maker motor had lost position. Attempted to force the ice maker through a cycle, but the motor would not move. Verified the ice maker was receiving water properly. Replaced the faulty ice maker and tested operation. Verified the new ice maker cycled and operated properly with no issues. Uploaded videos documenting the repair and proper operation.

Model: RF23M8070SR/AA Location: Bonita Springs, FL 34134 Repair Summary Checked refrigerator for no ice production. Upon arrival, connected HASS and ran a service diagnostic report. Found several stored compressor fault error codes; however, the compressor was running and the refrigerator was cooling properly at this time. Checked water pressure and verified approximately 8 oz of water in 8 seconds. Also found an ice maker error code. Cleared the stored errors and inspected the ice box area, where ice buildup was beginning to form. Removed the components, inspected the auger IR sensor, and cleared the ice buildup. Replaced the auger assembly, ice maker, and ice bin. Forced the ice maker to cycle and verified it called for water properly with no leaks. Reviewed with the customer what to monitor and ways to help control and prevent future ice buildup. Ran the HASS Overall Check and verified all other refrigerator components are operating properly. Advised the customer to allow approximately 24 hours for normal ice production. Unit checks normal at this time.