Model: WTW4816FW3 Location: Fort Myers, FL 33967 Repair Summary Checked washer for continuously running after completing a cycle and turning itself back on. Upon inspection, confirmed the issue falls under the applicable service bulletin for the main control board. Replaced the main control board and calibrated the washer. Tested operation and verified the washer is now completing cycles and operating properly. Unit checks normal at this time.

Model: RF90F23AEWAA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for weak cooling and no ice production. Upon arrival, found the freezer completely thawed and the fresh food section at an elevated temperature. Verified the compressor and all fans were operating. Inspected the sealed system and found oil residue at the Lokring fitting next to the condenser, indicating a refrigerant leak. Ran the HASS Weak Cooling Test, which failed, confirming a sealed-system repair was required. Returned and installed the ordered parts and completed the sealed-system repair. During installation of the filter drier, a coupler broke due to the extremely tight working area and had to be cut out and redone. There was not enough tubing remaining on the filter drier to properly reconnect it, so the filter drier was replaced again. Allowed the couplers to properly set, then pressure tested the system to 350 PSI. Isolated the system for 15 minutes and bubble tested all joints with no bubbles found. Pressure dropped only 2.5 PSI during the test. Released the nitrogen and evacuated the system to 600 microns. Recharged the refrigerator according to factory specifications, restored power, and verified the compressor and all fans started properly. Set temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling temperatures and ice production to be restored. Unit checks normal at this time.

Model: DVE50R5200W/A3 Location: Lehigh Acres, FL 33971 Repair Summary Checked dryer for no power. Customer stated they left town and, upon returning, found the dryer would no longer power on. Verified proper voltage at the terminal block. Disassembled the unit and tested the thermostats, which checked within specifications. Based on testing, the dryer will require a new main control board and control panel to restore operation.

Model: WF50BG8300AVUS Location: Cape Coral, FL 33909 Repair Summary Checked washer for an intermittent squeaking and slight banging noise, which the customer believed occurred mostly during the spin cycle. Noted the washer is installed on a third-party metal pedestal, which produces a squeaking sound when the unit is slightly moved. Put the washer into service mode and forced a high-speed spin with no abnormal noises present. Added a load of towels for weight, saturated them, and completed another spin cycle with no abnormal noises found. Connected HASS and ran diagnostics with no error codes or component failures. Educated the customer on proper use and care, including load sizes, cycle selection, normal operating noises, and what noises may indicate a concern. Customer understood. Unit checks normal at this time.

Model: NE63BB851112AA Location: Lehigh Acres, FL 33971 Repair Summary Checked range for the front right triple burner not working. Inspected the unit and found the burner regulator faulty. Replaced the regulator and tested operation. Verified the front right triple burner is now working properly and all four burners are operating as designed. Uploaded before-and-after videos showing the burner failure prior to the repair and proper operation of all four burners after the repair. Unit checks normal at this time.

Model: WTW4957PW0 Location: Fort Myers, FL 33905 Repair Summary Checked washer for noise and not completing cycles properly. Customer stated the display shows the cycle is complete, but the clothes remain wet. Ran diagnostics and verified the washer filled, agitated, and drained properly. Verified the cam and actuator shifted correctly; however, the gearcase was excessively noisy and determined to have failed. A complete tub repair would be required to correct the issue. The warranty company did not approve the repair and will contact the customer directly regarding further resolution.

Model: KRFC300ESS07 Location: Fort Myers, FL 33901 Repair Summary Checked refrigerator for no cooling. Upon inspection, found multiple issues, including a torn refrigerator door gasket causing condensation buildup and a broken filter cover. Also found the compressor in a locked-rotor condition. Ordered a new compressor, charging port, necessary coupling, both door gaskets, and filter cover. Returned and completed the sealed-system repair. Pressure tested the system and verified it passed with no pressure loss. Evacuated the system to a deep vacuum and recharged according to factory specifications. Also replaced both door gaskets and the filter cover. Verified both gaskets are sealing properly around the entire door and uploaded pictures documenting the completed repair.

Model: DV50F9A7EVW/A2 Location: Cape Coral, FL 33914 Repair Summary Checked dryer for not starting a cycle. Customer stated the dryer makes a humming noise followed by a clicking sound and then does not start. Upon arrival, attempted to rotate the drum by hand and found it would spin but catch at a certain point. Removed the front cover and inspected the blower housing area. Found no foreign objects or obstructions inside the blower wheel; however, the blower assembly is out of round, causing the wheel to rub against the surrounding trim/fascia and bind during rotation. A new motor/blower assembly would be required to correct the issue. Due to the cost of the repair exceeding the value of the dryer, recommended that the customer replace the unit rather than proceed with the repair.

Model: RF32CG5100SRAA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for weak cooling. Upon arrival, connected HASS and ran the Weak Cooling Test, which failed for both the fresh food and freezer compartments. Inspected the sealed system for leaks and found traces of refrigerant oil at the usual leak location. Completed the sealed-system repair and pressure tested the system with 354 PSI of nitrogen, verifying the system was within normal specifications with no additional leaks found. Evacuated the refrigerator and recharged with 3.3 oz of refrigerant. Ran the HASS Overall Check and verified all tests passed with no issues. Advised the customer to allow approximately 24 hours for the refrigerator to return to proper cooling temperatures.

Model: MVW5435PW0 Location: Cape Coral, FL 33904 Repair Summary Checked washer for starting a cycle, pausing, and then going directly to Done. Verified proper voltage to the main control board and confirmed the door lock, cam, and actuator were operating and shifting properly. Checked the capacitor microfarad reading and found the capacitor within specifications. While disconnecting the capacitor, found the wire harness separating from the Molex connector, creating an intermittent short and causing the cycle issue. Replaced the wire harness assembly and tested operation. Verified the washer started and completed operation properly, including filling, agitating, draining, and spinning. No additional issues found. Educated the customer on proper use and care. Unit checks normal at this time.