Model: NE63A6751SG/AA Location: Cape Coral, FL 33993 Repair Summary Checked range for the Air Fry and Dehydrate options not working. Upon inspection, found this model requires the middle divider rack that separates the upper and lower oven cavities to be removed before these features can be used (see pictures). Removed the divider rack and tested both functions. Verified the features are now operating properly. Unit is working properly at this time.

Model: NE63A6511SG/AA Location: Lehigh Acres, FL 33976 Repair Summary Checked range for the front right burner not working. Upon inspection, found evidence of a previous mouse presence behind the range. Customer was aware and stated there had been a mouse in the home that was removed. Inspected the burner circuit and found the regulator burnt; however, the associated wiring was not damaged. Replaced the faulty regulator and tested operation. Verified the front right burner is now heating and operating properly. Unit checks normal at this time.

Model: JBS86SP6SS Location: Punta Gorda, FL 33950 Repair Summary Checked range for a loud popping noise while heating and a reported electrical burning smell. Inspected the heating element and found no damage. Removed the rear cover and inspected the terminal block and wiring. Found no burnt wiring, loose connections, or evidence of an electrical short. Heated the oven to 350°F and verified it reached and maintained the proper temperature. The oven did produce a popping sound during heating; however, this was determined to be normal thermal expansion as the metal heats and expands. No burning smell was present during testing. Unit is working properly at this time.

Model: NE63A6311SS/AA Location: Lehigh Acres, FL 33973 Repair Summary Checked cooktop for cracked glass. Replaced the approved cracked cooktop and tested all burners. Verified all burners are heating and operating properly. During the repair, noticed evidence of a previous pest infestation. No live roaches were observed at the time of service; however, evidence of the prior infestation remains present. Unit is working properly at this time.

Model: WT7405CV Location: Cape Coral, FL 33914 Repair Summary Checked washer for particles being left on clothing. Customer stated she has used the Self Clean cycle in the past but has not run it recently. The home has a water softener, which can cause detergent and soap to lather more. Inspected the washer and found detergent residue buildup on the agitator. Explained that after years of use, additional buildup can accumulate between the inner and outer tubs and break loose onto clothing. Recommended running the Self Clean cycle several times to help remove and reduce the buildup. If the issue continues, the alternative would be replacing the tub assemblies, which would not be cost-effective.

Model: DVG45T6000W/A3 Location: Estero, FL 33928 Repair Summary Checked dryer for being unable to start a cycle. Customer stated the dryer displayed a 3C error code related to the motor centrifugal switch. Upon arrival, held the door switch down and rotated the drum by hand. Verified the centrifugal switch clicked and released properly. Started a cycle and confirmed the drum rotated, the dryer cycled heat properly, and airflow through the ventilation was good. Applied resistance to the drum by holding a baffle while it was spinning and verified the motor continued running without issue. Based on the customer’s description, the intermittent issue may be related to either the main control board/relay or the motor assembly. Unable to duplicate the reported failure at this time. Customer will continue to monitor and attempt to obtain a video if the issue returns. Unit checks normal at this time.

Model: GTD45EASJ4WS Location: Ave Maria, FL 34142 Repair Summary Replaced the damaged lid that was sent to the customer. Tested the dryer after the repair and verified the unit is heating and operating properly at this time.

Model: WTW4816FW3 Location: Lehigh Acres, FL 33936 Repair Summary Checked washer for noise and excessive water filling. Upon inspection, found the cam clutch broken and the motor rusted due to water leaking from the failed tub bearing. Determined the washer would require a complete tub job along with replacement of the affected components and the main control board for the required software update. The warranty company reviewed the repair and elected to proceed with a buyout rather than repair the unit.

Model: WF50A8800AV/US Location: Cape Coral, FL 33993 Repair Summary Checked washer for a noise complaint, especially during the spin cycle. Rotated the drum by hand and found the tub bearing is faulty and excessively loud. Ran HASS diagnostics and found no stored error codes. The Overall Check passed; however, the tub bearing remains mechanically defective (see attached video). A complete tub repair will be required.

Model: RF30BB6600QLAA Location: Lehigh Acres, FL 33972 Repair Summary Checked refrigerator for the upper freezer door gasket not sealing properly. Upon inspection, found the freezer drawer rails damaged. Replaced the damaged rails and tested operation. Verified the freezer drawer now opens and closes properly and the gasket is sealing correctly. Educated the tenants on avoiding overloading the freezer to help prevent future damage to the drawer rails. Uploaded before-and-after videos showing the gasket sealing properly.