Model: DW80CG5020SRAA Location: Cape Coral, FL 33914 Repair Summary Checked dishwasher for not draining and making a rattling noise. Upon inspection, removed the drain pump and found two rubber pads from a cutting board lodged inside the pump, preventing proper operation and causing the noise. Removed both foreign objects, reassembled the dishwasher, and ran a HASS diagnostic test. Verified the dishwasher is now draining properly with no abnormal noises, error codes, or leaks present. Unit checks normal at this time.

Model: RF30BB6600QL Location: Estero, FL 33928 Repair Summary Checked refrigerator for no water dispensing. Upon arrival, spoke with the customer regarding the concern and inspected the water dispensing system. Diagnosed a faulty water filter housing preventing proper water flow. Ordering a new filter housing to complete the repair. Customer declined repair.

Model: MRU21F5BWW Location: Cape Coral, FL 33914 Repair Summary Checked freezer for not cooling. Upon arrival, customer stated the unit had started cooling again and all food was currently frozen. Measured the internal temperature at approximately 17°F, confirming the unit is maintaining freezing conditions at this time. Verified the evaporator fan is operating and circulating cold air properly. Inspected the compressor area and found the freezer is installed in a garage with an ambient temperature of approximately 100°F. This model is not rated for outdoor or high-temperature environments and does not utilize a condenser fan, causing the compressor to overheat under these conditions. Advised the customer that the freezer should be moved indoors to a temperature-controlled environment or replaced with a model specifically rated for garage/outdoor use. No mechanical failure found at this time. Unit checks normal.

Model: RF23J9011SR/AA Location: Fort Myers, FL 33967 Repair Summary Checked refrigerator for no ice production. Upon arrival, checked for error codes and none were displayed. Found the ice maker was turned off. Turned the ice maker back on and initiated a cycle, verifying it completed the cycle properly and filled with water. Attempted to connect HASS, but this refrigerator is not compatible. Checked compartment temperatures and found the freezer at approximately 26–27°F and the fresh food section at approximately 53°F, confirming a weak-cooling condition that is preventing normal ice production. Explained the findings and required sealed-system repair to the customer. Based on the refrigerator’s manufacturing date, the unit is outside the sealed-system warranty period.

Model: BCD-215V-62H Location: Cape Coral, FL 33993 Repair Summary Completed the required refrigerator recall. First verified the compressor was the correct version and found no abnormalities. Replaced the start relay and overload and documented the repair with the required photos. Applied the recall sticker to the back of the refrigerator and verified the drain pan was positioned leaning toward the right as required. Confirmed the compressor started and operated properly after the repair. Customer requested that the refrigerator remain unplugged for the time being. No additional issues found. Unit checks normal at this time.

Model: GTW490ACJ8WS Location: Immokalee, FL 34142 Repair Summary Checked washer for concern of not filling with enough water. Ran diagnostics and verified the washer passed the pressure switch test with no error codes present. Found the customer has only cold water connected to both the hot and cold inlet connections. Customer stated the Deep Fill option does not operate on the Normal cycle and expressed concern that the washer only fills with approximately 3 inches of water. Explained that this water level is normal for this high-efficiency washer and that water levels vary based on the selected cycle and sensed load. Ran the Bulky cycle and demonstrated that this cycle uses a higher water level and automatically adjusts based on the load. Customer stated she prefers to use the Colors cycle rather than Bulky. No mechanical issues found. Unit is operating as designed.

Model: DVE53BB8700VA3 Location: Cape Coral, FL 33914 Repair Summary Checked dryer for no heat. Upon inspection, verified proper 240 VAC power supply to the dryer and found the heating element was open. Replaced the heating element assembly and tested operation. Verified the dryer is now heating and operating properly. Unit checks normal at this time.

Model: RF27T5241SR/AA Location: Alva, FL 33920 Repair Summary Checked refrigerator for slow and intermittent ice production. Customer stated the ice maker produces ice very slowly, may stop producing for approximately two days, and then complete only one harvest cycle. Upon arrival, verified the freezer temperature was approximately -6°F. This is the second ice maker that has been installed for this concern, so the main control board was replaced and the refrigerator was tested with no error codes present afterward. Advised the customer to monitor ice production. If the issue returns, further diagnosis will be required for a possible communication or wiring issue between the ice maker and control system, since the ice maker has already been replaced twice and the main control board has now been replaced.

Model: MVW5430MW2 Location: Lehigh Acres, FL 33976 Repair Summary Checked washer for grinding noises during agitation. Upon inspection, confirmed the grinding noise and found the cam clutch was difficult to turn. Replaced the cam clutch and tested operation, then noticed abnormal movement from the wash plate. Removed the wash plate and found the gearcase heavily rusted with the shaft rounded off. Determined the washer requires a complete tub/gearcase repair. Warranty company did not approve the repair and will contact the customer directly with further resolution.

Model: MS19DG8500SRAA Location: Bonita Springs, FL 34135 Repair Summary Checked microwave door for a cosmetic defect. Upon arrival, found multiple rust-colored spots on the door. Replaced the door with a new door assembly and inspected the replacement, confirming there are no dents, scratches, or other visible defects. Customer removed and reinstalled the surrounding trim themselves. Unit checks normal at this time.