Model: WTW4816FW3 Location: Fort Myers, FL 33967 Repair Summary Checked washer for issues with filling and overfilling. Upon arrival, customer explained the symptoms being experienced. Diagnosed a faulty water inlet valve and an issue with the main control board not properly reading the water level. Replaced the water inlet valve and main control board. Tested and calibrated the washer after the repair. Verified the unit is filling to the proper water level and operating correctly. All checks good at this time.

Model: WEE745H0LZ3 Location: Bokeelia, FL 33922 Repair Summary Checked range for two broken burner knobs. Upon inspection, found both knobs cracked and spinning freely on the regulator shafts. Also found the metal collars had slid down and bottomed out against the regulators. Attempted to reposition the collars, but they continued to slide out of position. Removed and replaced the affected components along with both knobs. Tested operation and verified all four burners cycle and regulate heat properly from high to low. Educated the customer on proper use and care. No additional issues found. Unit checks normal at this time.

Model: GTW485ASW0WB Location: Immokalee, FL 34142 Repair Summary Checked washer for the lid lock repeatedly clicking on and off. Diagnosed a defective lid lock and replaced the lid lock and main control board. Tested the washer after the repair and confirmed the repeated clicking is no longer present. Ran diagnostics and verified the unit passed all tests with no error codes or additional issues. Washer checks normal at this time.

Model: BCD-215V-62H Location: Fort Myers, FL 33901 Repair Summary Installed the required service bulletin on the refrigerator and tested operation. Initially, the unit would not power on. Found the refrigerator was connected through a customer-supplied smart plug. Disconnected the smart plug and connected the refrigerator directly to the wall outlet. The refrigerator immediately powered on, and the compressor and lights began operating properly with no further issues. Advised the customer to leave the refrigerator connected directly to the outlet and monitor operation for the next 24 hours.

Model: NE63A6751SS/AA Location: Bonita Springs, FL 34135 Repair Summary Checked cooktop for broken glass. Upon arrival, found the glass cooktop extensively damaged and broken in multiple areas. Replaced the cooktop assembly. During the repair, found a significant roach infestation throughout the interior of the range. Made the customer aware that infestation-related damage is not covered under the manufacturer warranty and that any current or future electrical failures resulting from the infestation would not be covered. Customer confirmed the appliance information on the service ticket is correct. Customer also reported that the left front burner is not working and the center ring of the right front burner is not operating. Advised the customer that repairs related to these electrical issues would not be covered due to the documented infestation.

Model: WA52A5500AC/US Location: Fort Myers, FL 33913 Repair Summary Checked washer for not completing the spin cycle. Upon inspection, found a 4C error code caused by a clogged screen on the cold water inlet valve. Showed the customer how to properly clean the inlet screen and uploaded before-and-after videos showing proper operation. The primary issue was the suspension system, with damaged suspension components causing the washer to become unbalanced during spin. Replaced all four suspension rods and demonstrated to the customer the difference in tension between the old and new suspension. Ran calibration mode and a complete diagnostic test after the repair. Washer is now operating properly with no error codes or leaks. Unit checks normal at this time.

Model: DVE47CG3500VA3 Location: Cape Coral, FL 33993 Repair Summary Checked dryer for not powering on following an electrical outage caused by a storm/lightning. Verified proper 240 VAC power supply to the dryer. Opened the control panel and confirmed 120 VAC is reaching the main control board; however, the main control board is not supplying power to the UI board. Diagnosed a failed main control board. Dryer requires replacement of the main control board to restore operation. Customer declined repair.

Model: WA47CG3500AVA4 Location: Cape Coral, FL 33993 Repair Summary Checked washer for not powering on following an electrical outage caused by a storm/lightning. Verified proper 120 VAC power at the outlet and confirmed voltage is reaching the main control board; however, the control board is not responding. Diagnosed a failed main control board. Washer requires replacement of the main control board to restore operation. Customer declined repair.

Model: ME21DG6500SRAA Location: Bonita Springs, FL 34134 Repair Summary Checked microwave for a noise while operating. Upon arrival, found the vent grille was not installed correctly, preventing the door from closing completely. Adjusted the vent grille and prepared to install the replacement door; however, found the new door was defective and caused the microwave to shut off intermittently. Reinstalled the original door and tested operation. Verified the door is closing properly and the microwave is operating and heating normally with no issues at this time.

Model: RF28T5001SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for no cooling. Upon arrival, connected HASS and ran a service diagnostic report. The Weak Cooling Test indicated higher-than-normal temperatures with no error codes present. Inspected the compressor and sealed-system area and found heavy sulfur damage. Showed the customer the affected area and documented the findings with Tech Support, who authorized the sealed-system repair under warranty. Returned and completed the sealed-system repair, replacing the compressor, pipe connector, filter drier, and Lokring connections. Pressure tested the system with 350 PSI of nitrogen for 15 minutes and recorded a pressure drop of only 1.3 PSI. Released the nitrogen and evacuated the system to approximately 600 microns. Recharged the refrigerator with 2.54 oz of R600a refrigerant according to factory specifications. Restored power and verified the compressor and all fans are operating properly. Advised the customer to allow approximately 24–48 hours for the refrigerator to reach and stabilize at proper operating temperatures.