Model: MRU21C7BST Location: Fort Myers, FL 33967 Repair Summary Checked refrigerator for a complaint of the freezer section not cooling properly. Upon arrival, checked the freezer temperature and found it at approximately 3°F, which is within the normal operating range. Verified the compressor was operating properly. Found the refrigerator positioned too close to the wall with little to no airflow around the rear of the unit, which could cause the compressor to overheat and temporarily shut down. Pulled the refrigerator away from the wall to improve ventilation. Inspected both door gaskets and verified both doors are closing and sealing properly around the entire perimeter. No mechanical issues found at this time. Educated the customer on the findings and proper ventilation around the refrigerator.

Model: NSE6DB830012AA Location: Fort Myers, FL 33913 Repair Summary Checked range for both front burners not regulating properly. Tested operation and confirmed failure of both front burners and their regulators. Replaced both front burner elements and regulators, then tested all functions. Verified both burners are now heating and regulating properly. Uploaded video documenting proper operation. Unit checks normal at this time.

Model: RF261BEAEWW/AA Location: Fort Myers, FL 33908 Repair Summary Checked refrigerator for error codes. Upon arrival, found a 25C error code related to the evaporator sensor. Removed the evaporator cover and found the evaporator area frozen over. Checked the defrost heater, power supply, and sensor circuit. All components tested properly except the sensor, which was reading excessively high resistance. Based on testing and Samsung STG diagnostics, determined the sensor was faulty. Replaced the sensor and completely thawed the ice buildup. Advised the customer to monitor the refrigerator for approximately 24 hours. If the issue or 25C error returns, the main control board would be the next suspected component and may require replacement.

Model: RF32CG5400SRAA Location: Alva, FL 33920 Repair Summary Checked refrigerator for intermittent no-cooling. Upon inspection, found a 21C error code indicating a freezer evaporator fan motor issue. Connected diagnostics and confirmed the temperature fluctuated when the freezer fan intermittently failed. Ordered the freezer evaporator cover assembly, which includes the fan motor. Returned and installed the new evaporator cover assembly. Tested operation and verified the fan is operating properly and the 21C error code is no longer present. Advised the customer to monitor the refrigerator for approximately 24 hours while temperatures stabilize.

Model: WT7400CV Location: Fort Myers, FL 33913 Repair Summary Checked washer for intermittent grinding noises and a clutch error code. Upon inspection, found the clutch gear was worn and determined that a complete tub assembly repair is required. Ordering the necessary parts to complete the tub job. The warranty company will review the repair and contact the customer directly with further resolution.

Model: LRMVC2306S/02 Location: Fort Myers, FL 33908 Repair Summary Checked refrigerator for no ice production. Upon arrival, cycled the ice maker and verified it completed the cycle properly. Checked for error codes and found an error related to the ice room cooling fan. Explained the findings to the customer and ordered the necessary parts to complete the repair. No other issues were found and the refrigerator was cooling properly. Returned and installed the new evaporator cover assembly to repair the ice room fan issue. Tested operation, verified all doors were closing properly, and confirmed all ice makers were turned on. All checks passed at this time. Advised the customer to allow approximately 24 hours for ice production to begin.

Model: WA55CG7500AE/US Location: Lehigh Acres, FL 33971 Repair Summary Checked washer for a 4C error code. Upon inspection, found the water inlet valve was clogged, restricting proper water flow. Replaced both water inlet valves and tested operation. During the repair, also found evidence of infestation around the main control board. The infestation is not related to the current 4C error or water valve failure; however, advised the customer of the condition and the potential for future damage to electronic components. Customer stated she will address the infestation. Washer is operating properly at this time.

Model: RF28T5001SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for no cooling. Upon arrival, connected HASS and ran a service diagnostic report. The Weak Cooling Test confirmed temperatures were higher than normal, with no error codes present. Inspected the compressor and sealed-system area and found significant sulfur-related damage. Showed the customer the affected areas and documented the findings with Tech Support. After reviewing the condition, Tech Support authorized the sealed-system repair under warranty. Ordering the necessary sealed-system components to complete the repair.

Model: WF90F53ADSA5 Location: Fort Myers, FL 33908 Repair Summary Checked washer for the automatic detergent dispenser not working and the dispenser drawer not locking into place properly. Upon inspection, determined the dispenser housing and drawer required replacement. Replaced the dispenser housing and complete dispenser drawer assembly. Tested operation and verified the drawer now locks properly and the automatic detergent dispenser is functioning as designed. Unit checks normal at this time.

Model: RS27T5200SR/AA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for not cooling properly. Connected HASS and ran diagnostics, which found the freezer evaporator fan motor was not operating. Also checked the compressor and condenser fan motor and verified both were operating properly. Replaced the freezer evaporator cover/fan assembly and tested operation. Verified the new evaporator fan motor is now running properly and circulating air as designed. Video attached documenting proper operation. Unit checks normal at this time.