Model: DW80CG5450SRAA Location: Cape Coral, FL 33991 Repair Summary Checked dishwasher for a scratched control panel and damage to the front door. Samsung had already authorized and approved replacement of the damaged components. Replaced the door assembly and transferred all necessary components to the new door. Inspected the replacement and verified there are no dents, scratches, or blemishes. Ran a HASS service diagnostic report and checked all components. Verified the dishwasher fills, circulates, drains, and heats properly with no error codes or leaks found. Customer stated the builder of the new home had performed an acid wash on the flooring in an attempt to correct a flooring issue, and the acid treatment caused damage to the stainless steel appliances. Unit checks normal at this time.

Model: RS27T5200SG/AA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for no water dispensing. Upon arrival, found the dispenser would not operate properly with the water filter installed. Removed the filter and verified good water pressure and proper water flow, indicating a faulty filter housing. Provided the customer with an estimate, which was approved. Replaced the filter housing and tested operation. Verified there are no leaks and the water dispenser is now operating properly with the filter installed. Checked for error codes and found none. Unit checks normal at this time.

Model: RF28R7201SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for no ice production. Upon arrival, connected HASS and ran a service diagnostic report, which showed C14 and C39 error codes, both related to ice maker operation and indicating an ice maker failure. Inspected the ice room and found no significant freeze-over condition. Tested the IR sensor on the auger motor assembly and verified it was functioning properly. Used a steamer to remove the slight ice buildup present, then replaced the faulty ice maker. Cleared the stored error codes and tested the new ice maker function. Confirmed temperature settings are correct. Advised the customer to allow approximately 24 hours for proper ice production to resume. Unit checks normal at this time.

Model: GTD48EASW0WB Location: LaBelle, FL 33935 Repair Summary Checked dryer for the timer being difficult to turn and a broken timer knob. Replaced the timer and found the knob also required replacement. Ordered and replaced the timer knob. Tested the dryer using one of the smaller knobs and verified the timer and dryer are operating properly. Uploaded video documenting proper operation. Unit checks normal at this time.

Model: MDT24H3AST Location: Fort Myers, FL 33908 Repair Summary Checked dishwasher for error codes and blinking lights. On the initial visit, customer stated the drain pump was running continuously and water was entering the dishwasher on its own, requiring the water supply to be shut off. Determined the inlet valve required replacement; however, the first replacement received was incorrect and the correct valve was reordered. Returned and installed the new inlet valve. Upon starting the dishwasher, the valve became extremely loud and produced a burning smell. Inspected the control board, valve wiring, and surrounding connections with no visible damage found. The dishwasher would drain but would not fill and would eventually error out. Determined the control board, inlet valve, and valve hose O-ring required replacement. Returned and installed another new inlet valve and control board. During testing, the new valve again became extremely loud, shut off, produced a visible spark, and became excessively hot. Even after allowing the unit to sit, the valve remained above 100°F. Inspected the wiring again and found no visible burned or damaged wires. Multiple new inlet valves have now failed during operation, indicating an unresolved internal electrical issue within the dishwasher that is repeatedly damaging components. Due to the repeated failures and electrical/safety concern, the dishwasher is considered non-repairable at this time. The latest inlet valve and control board were left installed, and defective parts will be returned as applicable. Warranty company will contact the customer regarding further resolution since the unit cannot be safely repaired.

Model: RF23J9011SG/AA Location: North Fort Myers, FL 33903 Repair Summary Checked refrigerator for no ice. Upon arrival, found the ice bin slightly stuck and had to gently pull it to remove it. Found ice buildup along the side wall causing a block of ice to form and cleared the buildup from the icebox. Entered service mode and found a 39C error code. The ice maker had previously been replaced; however, the auger motor assembly was still original. Inspected the IR sensor on the auger motor assembly and found it had failed. Replaced the auger motor assembly and ice maker together. Also replaced the ice bin due to cracks along the bottom and back. Inspected the main control board and verified it had already been updated with the latest software version. Restored power, reset the refrigerator, and verified no error codes remained. Forced the ice maker through a cycle and confirmed it completed the cycle and called for water properly with no leaks. Advised the customer to allow approximately 24 hours for proper ice production to resume. Unit checks normal at this time.

Model: RF30BB660012AA Location: Lehigh Acres, FL 33974 Repair Summary Checked refrigerator for weak cooling. Upon arrival, connected HASS and ran a service diagnostic report, which indicated weak cooling in the freezer section while the fresh food section was barely maintaining temperature. No error codes were present. Verified the compressor and all fans were operating properly. Inspected the compressor area and found traces of oil at the condenser coupler, indicating a refrigerant leak and confirming the need for a sealed-system repair. Ordered the necessary parts and obtained a signed damage waiver from the customer since the refrigerator needed to be moved sideways to provide proper access for the repair. Returned and completed the sealed-system repair. Pressure tested the system and verified it passed with no additional leaks found. Advised the customer to monitor the refrigerator and allow approximately 24 hours for temperatures to stabilize.

Model: WTW7120HC1 Location: Estero, FL 33928 Repair Summary Checked washer for not starting a cycle. Upon arrival, found the lid strikes had fallen off, preventing the washer from starting properly. Replaced the lid strikes and latch assembly together. Tested operation and verified the washer now starts and operates properly. No other issues found at this time. Made the customer aware of the completed repair.

Model: BCD-215V-62H Location: North Fort Myers, FL 33917 Repair Summary Completed the applicable service bulletin. First verified the model and serial number and confirmed the compressor style and evaporator drain pan configuration. Replaced the start device and relay, restored power, and verified the compressor started and is operating properly. Reinstalled and inspected the evaporator drain pan and found it leaning slightly to the right. Verified all components are functioning properly. Advised the customer to monitor the refrigerator. Unit checks normal at this time.

Model: RF29BB86004MAA Location: Fort Myers, FL 33912 Repair Summary Checked refrigerator for the AutoFill pitcher intermittently not filling. Upon inspection, found slow water pressure and the AutoFill pitcher not operating properly. Replaced the AutoFill pitcher and tested operation. The pitcher began filling but would only fill approximately halfway due to the low water flow. Removed the water filter and noticed the water pressure increased, indicating the filter or filter housing could be restricting flow. Customer replaced the water filter with a new one and water flow was restored to normal. Advised that if the low-flow condition returns, the filter housing may need replacement. Unit checks normal at this time.