Model: GFT14ESSM3WW Location: Naples, FL 34110 Repair Summary Checked dryer for an overheating complaint. Customer stated clothes were coming out extremely hot and steaming. Inspected the lint filter and found a sock obstructing the vent area. Removed the sock and cleaned the main lint filter. This is a ductless dryer. Tested the heating cycle with the filter removed and found the temperature reached approximately 177°F before cycling down to 150–140°F. Retested with the filter installed and found the temperature reached approximately 197°F before cycling down accordingly. Verified the heating system is cycling properly. Educated the customer on the importance of cleaning the lint filter regularly to maintain proper airflow and prevent overheating. No other issues found and no parts were provided or required.

Model: PZS22MYKFHFS Location: Ave Maria, FL 34142 Repair Summary Checked refrigerator for the ice maker overfilling. Upon inspection, found the ice maker operating as designed. Educated the customer that the ice bin must fill high enough for the ice to contact the shutoff lever before ice production will stop. Pictures and videos taken upon arrival show the ice maker had properly stopped production once the ice reached the shutoff lever. Removed the ice that was holding the lever in the off position, dispensed the ice from the tray, and cycled the ice maker. Verified it cycled properly with no issues. Unit is working as designed at this time.

Model: LRS0S2706S/02 Location: Immokalee, FL 34142 Repair Summary Checked refrigerator for not dispensing ice. Upon inspection, found the ice bucket frozen and stuck in place. Removed the frozen bucket and replaced it with a new one. Tested the ice maker and verified it cycles properly with no water leaks. Tested the dispenser and confirmed ice is now dispensing properly (see uploaded videos). The auger assembly was also going to be replaced; however, the supplied replacement part has the incorrect electrical connection and could not be installed. Unit is dispensing ice properly at this time.

Model: WED4815EW1 Location: Immokalee, FL 34142 Repair Summary Checked dryer for a noise complaint. Customer stated it sounded like something was stuck and rubbing inside the dryer. Disassembled the unit and inspected all components. Found a screw lodged between the front panel and drum, along with several coins. Removed the screw and coins and inspected the drum, finding no damage. Reassembled and tested the dryer. Verified the drum is rotating properly, the unit is heating, and no abnormal noises are present. Uploaded video confirming proper operation.

Model: RF32CG5100SRAA Location: North Fort Myers, FL 33903 Repair Summary Checked refrigerator for no cooling. Upon arrival, verified the compressor and fans were running. Ran HASS diagnostics and found no error codes. Completed the Weak Cooling Test, which showed elevated temperatures. Inspected the compressor area and found no visible oil or obvious signs of a refrigerant leak. Suspected a possible sealed-system leak and ordered a filter drier and plug check to pressure test the system. Returned and installed the ordered parts. During the initial pressure test, found the system was slowly losing pressure. Bubble tested the connections and found bubbles forming at the condenser coupler, confirming a refrigerant leak. Removed and replaced the leaking coupler. Pressurized the sealed system with 350 PSI of nitrogen and isolated it for 15 minutes. Found no bubbles at any repaired joints and recorded only a 0.6 PSI pressure drop, resulting in a passing pressure test. Evacuated the system to approximately 600 microns and recharged it according to factory specifications. Restored power and verified the compressor and all fans started properly. Set temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling temperatures to be reached. Unit checks normal at this time.

Model: DV405ETPASU/AA Location: Bonita Springs, FL 34135 Repair Summary Checked dryer for no heat. Upon arrival, checked the vent static pressure and found readings between 78–80 with the dryer pulled completely away from the wall, indicating a significant ventilation restriction. Made the customer aware of the venting concern. Verified proper voltage at the outlet. Tested dryer operation and confirmed there was no heat being produced. Due to the age of the appliance, advised the customer that a signed waiver would be required before further disassembly, as there is a possibility the unit may not reassemble to its original condition. Customer elected not to proceed with further diagnosis or repair and will purchase a new dryer instead. Prior to beginning service, also pointed out an existing dent on the bottom right corner of the dryer, which the customer acknowledged may have occurred previously. Reassembled the dryer and reconnected it to the electrical supply for the customer.

Model: GRFS2853AFF Location: Naples, FL 34116 Repair Summary Checked refrigerator for multiple concerns. Customer pointed out slight waves visible in the fresh food doors when light reflects across the surface at a specific angle. Customer stated the doors did not appear this way when the refrigerator was originally purchased. Explained that I cannot compare the current appearance to the original condition since I was not present during installation over a year ago. The condition does not affect refrigerator performance and is considered cosmetic, which is not covered under the extended warranty. Also found a slight air gap at the upper left corner of the freezer door gasket. Attempted to reshape the gasket using heat and added Permagum behind the gasket to improve the seal; however, the gap returned. Removed and rotated the freezer door gasket 90 degrees, but the condition remained. Recommend replacement of the freezer door, rail slides, and door gasket, as these components work together to control proper door alignment, closing, and sealing. Submitted the findings to the warranty company for authorization. The warranty company will contact the customer with further resolution.

Model: GUD27ESSM1WW Location: LeBelle, FL 33935 Checked dryer for not drying clothes. Upon arrival, found the dryer was producing heat but clothes were not drying properly. Checked the ventilation and found the dryer was not exhausting air outside. Disassembled the dryer and found the blower wheel had detached from the motor. Reattached and securely tightened the blower wheel. Reassembled and tested operation, verifying proper airflow and normal dryer operation. Unit checks normal at this time.

Model: MED4500MW0 Location: Cape Coral, FL 33903 Repair Summary Checked dryer for not starting or advancing through a cycle. Upon inspection, found the timer knob cracked and broken. Customer had attempted to glue the knob back together; however, it still would not turn the timer properly. Removed the damaged knob and replaced it with a new one. Started a cycle and verified the timer now advances properly and the dryer cycles heat as designed. No other issues found. Unit checks normal at this time.

Model: RF27T5241SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for the upper ice maker not producing ice. Verified freezer temperatures are within the proper range. Cycled the upper ice maker and confirmed it harvested properly; however, the ice was slushy and not completely frozen. Removed the ice maker and found the ice room air route frozen and blocked (see picture). Explained to the customer that this is a common recurring ice room issue and will most likely return even if the ice maker, auger assembly, ice bin, and control board are replaced. Customer also has a lower ice maker, which was found turned off. Explained that the lower ice maker can be turned on and used instead. Refrigerator is cooling properly at this time.