Model: RF32CG5D00SRAA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for a dented freezer door. Upon arrival, found a dent in the bottom left corner of the freezer door. Replaced the freezer door with a new door and inspected the replacement to verify there were no dents or scratches. Ran the HASS Weak Cooling Test, which initially failed. Further inspection found a loose wiring connection at the top of the freezer door; the connection separated with minimal contact. Reconnected and secured the wiring and reran the HASS Overall Test, which passed with no issues. Prior to correcting the connection, the exterior sides of the refrigerator were excessively warm; after the connection was repaired, the sides returned to normal temperatures. No other issues found at this time. Unit checks normal.

Model: WTW5057LW0 Location: Fort Myers, FL 33908 Repair Summary Checked washer for continuously draining. Upon arrival, found the washer disconnected. Restored power and tested the unit, confirming the drain pump was activating continuously without input. Replaced the main control board and retested the washer; the continuous draining issue was resolved. However, when starting a cycle, the lid lock would not engage properly and continued attempting to lock without successfully securing the lid. Ordered a new lid lock assembly. Returned and installed the new lid lock assembly. Tested the lid and verified it now locks and unlocks properly. Tested washer operation and found no additional issues. Washer is operating as designed at this time.

Model: WA50R5200AW/US Location: Cape Coral, FL 33909 Repair Summary Checked washer for taking too long to fill. Upon arrival, connected HASS and found stored 4C and Ub error codes. Checked the household water supply and verified good water pressure. Tested the cold water inlet valve and found the solenoid was not opening fully, restricting water flow into the washer. Replaced the water inlet valve and retested the unit using HASS. Verified the washer is now filling properly and operating through the wash, drain, and spin functions as designed. No leaks were found. Unit checks normal at this time.

Model: WF45B6300AC/US Location: Cape Coral, FL 33991 Repair Summary Checked washer for powering on and displaying a 9C2 error code. Connected HASS and retrieved multiple additional stored error codes. Attempted to activate and test the individual components but was unable to properly test the unit due to a faulty main control board. Replaced the main control board and reran HASS diagnostics. Verified all components are now operating properly and all diagnostic tests passed successfully. Unit checks normal at this time.

Model: RF32CG5100SRAA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for no cooling. Upon arrival, found no stored error codes. Pulled the refrigerator out and found significant oil residue around the connection near the condenser, indicating a refrigerant leak. Both the freezer and fresh food sections were approximately 80°F. Determined a sealed-system repair would be required and advised the customer of the necessary repair. Returned for the scheduled repair and found the refrigerator had been moved to a different location. Customer stated they had attempted to remove the door themselves and had broken the wiring harness, with all wires pulled from the door area. Further inspection also found the front frame dented and the door damaged in multiple areas. The damaged wiring harness runs through the interior of the refrigerator wall and is not repairable. Advised the customer of the condition and that the refrigerator cannot be properly repaired due to the damage.

Model: WTW5700XL2 Location: Cape Coral, FL 33914 Repair Summary Checked washer for going off balance during operation. Upon inspection, tested the suspension rods and found they were defective. Ran the washer through a complete diagnostic cycle to verify all other components were operating properly. Confirmed the washer fills, washes, drains, and spins correctly with no additional issues. Replaced the suspension rods and completed a full calibration. Retested the washer and verified it is operating according to manufacturer specifications. Unit checks normal at this time.

Model: RF28HFEDTSR/AA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for no ice production. Upon arrival, found the upper ice maker bucket stuck. Customer stated they primarily use the lower ice maker. Tested the lower ice maker and verified it responds and cycles properly, but found no water entering the ice maker. Further inspection found the fill tube frozen over, preventing water from entering. Ordered a replacement fill tube. Customer elected to keep the upper ice maker turned off for the time being. Returned and installed the new fill tube for the lower freezer ice maker. Found the original fill tube frozen internally. Tested the ice maker and verified it now cycles and fills with water properly. Advised the customer to allow approximately 24 hours for normal ice production to resume. No other issues found at this time. Unit checks normal.

Model: WRS325SDHV00 Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for water dispenser not dispensing properly. Upon arrival, inspected the water supply and verified good water pressure to the refrigerator. Removed the water filter and confirmed the dispenser operated properly without the filter installed. Customer stated they had already replaced the water filter three times without resolving the issue. Determined the water filter housing assembly was defective and restricting water flow. Replaced the water filter housing assembly, installed a new water filter, and tested the dispenser. Verified proper water flow and dispensing with the filter installed. Also cycled the ice maker and verified proper operation. Recorded video documentation of the water dispenser and ice maker functioning correctly. No leaks or additional issues were found. Refrigerator checks normal at this time.

Model: RF22R7551SR/AA Location: Fort Myers, FL 33905 Repair Summary Checked refrigerator for no ice production. Upon arrival, connected HASS and ran a service diagnostic report. Found several stored error codes related to the ice maker, including failed ice maker, failed ice room sensor, and failed ice room fan. Inspected the ice room and found it heavily frozen over. Removed the ice buildup and replaced the ice maker and auger motor assembly. Also found the ice spin assembly cracked and replaced it. Cycled the ice maker and verified it completed the cycle and called for water properly with no leaks. Ran an Overall Quality Check and verified the refrigerator passed with no additional issues. Water pressure to the refrigerator was slightly high. Advised the customer to partially close the water supply valve to reduce pressure and help prevent excessive water flow during ice maker filling. Advised the customer to allow approximately 12–24 hours for normal ice production to resume. Unit checks normal at this time.

Model: DV90F53AGSA3 Location: Estero, FL 33928 Repair Summary Checked dryer for drum not spinning. Upon arrival, attempted to turn the drum by hand and found it was seized. Inspected the area around the lint filter and found a cord and a tube of ChapStick obstructing the drum. Removed both items and retested the dryer; the drum began rotating and the dryer operated properly. Contacted the Technical Support Priority Line and, with their guidance, disassembled the dryer completely and inspected all accessible components. All components checked properly with no mechanical issues found. Before moving the dryer, documented a small scratch located underneath the front of the unit with photographs, and had the customer sign the applicable waiver. Unit checks normal at this time.