Model: DVE45B6300P/A3 Location: Cape Coral, FL 33909 Repair Summary Checked dryer for not starting a cycle. Upon arrival, spun the drum by hand and found no tension, indicating a possible broken belt or failed idler pulley. Disassembled the dryer and found the idler pulley faulty. Samsung has a service bulletin for an updated pulley with a thicker lip designed to prevent the belt from slipping off. Also found the belt rubbing with visible tear marks. Replaced the belt and updated idler pulley together, reassembled the dryer, and tested operation. Verified the drum spins properly and the dryer cycles heat normally. Recommended the customer have the ventilation professionally cleaned, as it has been nearly two years and has never been serviced. Moisture and condensation were present inside the drum and ventilation system. Other than the ventilation concern, unit checks normal at this time.

Model: WTW5057LW0 Location: Punta Gorda, FL 33955 Repair Summary Checked washer for not starting a cycle. Customer stated that when attempting to start the washer, it would only hum. Upon arrival, found the basket assembly full of water. The drain pump was receiving voltage but was unable to move water. Used a wet vacuum to remove the standing water, then removed and inspected the drain pump and found the impeller grinding, confirming a failed drain pump. Replaced the drain pump and tested the washer by starting a cycle. Verified the washer fills, agitates, drains, and spins properly. No error codes or leaks found. Unit checks normal at this time.

Model: RF23BB8600QLAA Location: Estero, FL 33928 Repair Summary Checked refrigerator for no cooling and a noise concern. Upon arrival, found the freezer evaporator cover extremely frozen over. Checked diagnostics and found three stored error codes. Completely thawed the freezer, removed all ice buildup, and wiped down the entire compartment. Replaced the evaporator cover assembly and defrost sensor. Ran HASS diagnostics and verified all tests passed with no additional issues. Cleared all stored error codes and cycled the ice maker for the customer. Advised the customer to allow approximately 24 hours for the refrigerator to return to proper cooling temperatures. Unit checks normal at this time.

Model: ME21DG6300SRAA Location: Fort Myers, FL 33913 Repair Summary Checked microwave for no heat. Upon arrival, the microwave needed to be removed from the cabinet for further diagnosis. Before attempting removal, found one of the mounting screws installed sideways and spinning in place, indicating the mounting hardware had been damaged during installation. Obtained a signed damage waiver before touching the unit and advised the customer that safe removal might not be possible. Attempted removal but was unable to safely remove the microwave. Further inspection found physical cabinet/frame damage at the front of the microwave causing the fan to contact the cavity and preventing proper fan operation. This lack of airflow is causing the magnetron to overheat and has resulted in a no-heat condition. Contacted Tech Support and documented the findings. Tech Support initially advised that the physical damage should not affect operation; however, the frame is visibly pushed forward and interfering with the fan. A supervisor will follow up regarding the findings. Customer was advised that the physical/installation damage is not covered and they will need to contact the place of purchase to have the microwave safely removed and the damaged mounting hardware addressed. Once the unit is properly removed and accessible, recommend having the main control board, magnetron, and capacitor available for further diagnosis and repair.

Model: MDF24P2BST Location: Fort Myers, FL 33907 Repair Summary Checked dishwasher for no power. Upon inspection, found the dishwasher was not level, which was making it difficult for the customer to push the upper rack back properly. Leveled the dishwasher and verified the upper rack now slides correctly. Continued diagnosing the no-power concern and found the dishwasher was not receiving proper voltage from the outlet. Inspected the outlet under the sink and found it burned, which also damaged the dishwasher power cord. Advised the customer that the outlet and power cord are external/accessory items and are not covered under the appliance warranty. Customer will need to have the damaged outlet replaced and purchase a new power cord. Temporarily connected the dishwasher to the disposal-side outlet and confirmed the dishwasher powers on and operates; however, advised the customer that the unit may shut off or have additional power issues due to the damaged power cord and should not be considered fully corrected until the outlet and cord are replaced.

Model: RT70F18LRSRAA Location: Estero, FL 33928 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the display temperature around 70°F. Verified the compressor and all fans were operating, but only warm air was circulating. Inspected the compressor area and found traces of oil at the condenser coupler, confirming a refrigerant leak. Determined a sealed-system repair was required and ordered the necessary parts. Returned and repaired the leaking connection and installed a new truck-stock filter drier. Pressure tested the sealed system with 356 PSI of nitrogen for 25 minutes and verified the system passed with no additional leaks found. Evacuated the system and recharged the refrigerator according to factory specifications. Restored operation and verified the unit is working as intended. Made the customer aware of the completed repair.

Model: WTW4816FW3 Location: Fort Myers, FL 33967 Repair Summary Checked washer for continuously running after completing a cycle and turning itself back on. Upon inspection, confirmed the issue falls under the applicable service bulletin for the main control board. Replaced the main control board and calibrated the washer. Tested operation and verified the washer is now completing cycles and operating properly. Unit checks normal at this time.

Model: RF90F23AEWAA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for weak cooling and no ice production. Upon arrival, found the freezer completely thawed and the fresh food section at an elevated temperature. Verified the compressor and all fans were operating. Inspected the sealed system and found oil residue at the Lokring fitting next to the condenser, indicating a refrigerant leak. Ran the HASS Weak Cooling Test, which failed, confirming a sealed-system repair was required. Returned and installed the ordered parts and completed the sealed-system repair. During installation of the filter drier, a coupler broke due to the extremely tight working area and had to be cut out and redone. There was not enough tubing remaining on the filter drier to properly reconnect it, so the filter drier was replaced again. Allowed the couplers to properly set, then pressure tested the system to 350 PSI. Isolated the system for 15 minutes and bubble tested all joints with no bubbles found. Pressure dropped only 2.5 PSI during the test. Released the nitrogen and evacuated the system to 600 microns. Recharged the refrigerator according to factory specifications, restored power, and verified the compressor and all fans started properly. Set temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling temperatures and ice production to be restored. Unit checks normal at this time.

Model: DVE50R5200W/A3 Location: Lehigh Acres, FL 33971 Repair Summary Checked dryer for no power. Customer stated they left town and, upon returning, found the dryer would no longer power on. Verified proper voltage at the terminal block. Disassembled the unit and tested the thermostats, which checked within specifications. Based on testing, the dryer will require a new main control board and control panel to restore operation.

Model: WF50BG8300AVUS Location: Cape Coral, FL 33909 Repair Summary Checked washer for an intermittent squeaking and slight banging noise, which the customer believed occurred mostly during the spin cycle. Noted the washer is installed on a third-party metal pedestal, which produces a squeaking sound when the unit is slightly moved. Put the washer into service mode and forced a high-speed spin with no abnormal noises present. Added a load of towels for weight, saturated them, and completed another spin cycle with no abnormal noises found. Connected HASS and ran diagnostics with no error codes or component failures. Educated the customer on proper use and care, including load sizes, cycle selection, normal operating noises, and what noises may indicate a concern. Customer understood. Unit checks normal at this time.