Model: MTW5205TW1 Location: Fort Myers, FL 33913 Repair Summary Checked washer for noises during the spin cycle. Customer provided a video, and the noise appeared to be coming from the cam clutch area. Inspected the unit and also found the agitator was warped. Replaced the agitator, cam clutch, and actuator. Tested operation after the repair and verified proper operation. Educated the customer on proper loading, advised against overloading the washer, reviewed items that should not be washed in the unit, and explained proper cycle selection based on the type of load being washed.

Model: KBSD702MPS00 Location: Estero, FL 33928 Repair Summary Checked refrigerator for no ice production. Upon arrival, found no red light visible on the optic sensor. Checked voltage and verified approximately 115V at the sensor. Contacted Tech Support and was advised that this sensor does not display a red indicator light. Per Tech Support, checked voltage at the ice maker and found only approximately 85V. Tech Support recommended replacing the main control board. Returned and replaced the main control board. The ice maker completed a full cycle but did not call for water. Contacted Tech Support again to verify operation of the Gen 2 ice maker and found this unit falls under a service bulletin requiring replacement of both the ice maker and optic sensors because the Gen 1 and Gen 2 components do not communicate with each other. Replaced the ice maker and optic sensors. The ice maker immediately cycled and called for water properly with no leaks. Advised the customer to allow approximately 24 hours for normal ice production. Unit checks normal at this time.

Model: RF28HMEDBSR/AA Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for a 5C error that appeared after a power reset. Customer stated the error has since cleared and has not returned. The 5C error is related to the fresh food evaporator temperature sensor. Customer also reported the ice maker was dripping. Inspected the ice room and found frost buildup along with ice buildup in the air passage behind the ice maker, indicating an ice room issue. Temperatures were slightly elevated at the time of inspection; however, the refrigerator was in a defrost cycle upon arrival. Customer has not experienced any cooling concerns. Due to the sensor error and ongoing ice room issues, the customer elected to replace the refrigerator rather than proceed with repairs.

Model: NE63A6311SS/AA Location: Lehigh Acres, FL 33936 Repair Summary Checked range for the center section of the front left burner not working. Disassembled the unit and found the radiant burner element was faulty. Replaced the radiant element and tested all four burners. Verified all burners are now heating and operating properly with no issues.

Model: RF29BB8900AWAA Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for intermittent no ice and no cooling. Upon arrival, found multiple error codes displayed on the Family Hub. Inspected the unit and found a faulty damper on the freezer evaporator cover, ambient temperature sensor, main control board, rusted/damaged freezer rails, and ice maker issues. Replaced all ordered components and initially received a B8 error code. Reset power to the refrigerator and the error cleared. Found significant rust throughout the freezer area, which may be contributing to communication issues. Advised that if the communication problem returns and is traced to the cabinet-mounted connectors, those connections are not repairable. Also found the freezer compartment requires a deep cleaning due to maggots being present. Left the refrigerator operating and cooling properly at this time.

Model: WRS321SDHW08 Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for the ice maker leaking water and ice buildup around the evaporator fan, causing a loud noise. Upon arrival, no abnormal noise was present. Forced the ice maker to cycle and waited for the water fill. During the fill cycle, verified water leaking from the rear cabinet area. A previous repair had already been attempted several months ago, during which the fill tube was sealed and extended with a plastic tube. Water is now leaking at the transition point where the fill tube passes from the exterior cabinet into the freezer section (see video). Contacted Whirlpool Tech Support and provided visual documentation of the leak. Whirlpool determined the refrigerator is unrepairable because the available repair had already been attempted and failed. Provided the customer with the reference number. The third-party warranty company will be contacted for an alternate resolution.

Model: KUIO18NNZS2 Location: Cape Coral, FL 33991 Repair Summary Checked ice machine for not producing ice. Upon arrival, found the unit turned off. Turned the ice machine on and connected the water supply. Verified the reservoir filled properly with good water pressure. The circulation pump started and circulated water over the cold plate. Removed the drain cap and verified the unit drained properly. Refilled the reservoir and continued testing. Verified the compressor and fans started; however, after approximately five minutes, the cold plate showed no temperature change. Inspected the compressor area and found no visible oil residue. Found the condenser coil rusted, indicating possible previous water exposure and a potential pinhole refrigerant leak. A complete sealed-system diagnosis would require replacing the damaged condenser and pressure testing the system to determine whether additional leaks are present. Due to the extent and cost of the repair exceeding the value of the unit, recommended replacement.

Model: ME16A4021AS Location: Lehigh Acres, FL 33971 Repair Summary Checked microwave for the control panel not working and displaying an SE error indicating a communication issue between the main control board and touch control panel. Replaced both the main control board and touch control panel. Tested the microwave after the repair and verified it is now operating properly with no errors or additional issues. Uploaded video confirming proper operation.

Model: NSE6DG8300SRAA 00 Location: Naples, FL 34116 Repair Summary Checked oven for multiple burner issues. Customer stated the front two burners were not working and the rear right burner was not cycling heat properly, with only the rear left burner operating normally. Tested all four burners and documented operation on video. Removed the control panel to inspect the regulators and found the control panel infested, with roach feces covering the main control board. Also found the main wire harness to the front left burner severely burnt and damaged. The unit would require multiple components, including burners, regulators, main control board, and wire harness assembly. Recommend replacing the complete control panel assembly since it includes several of the required components. Due to the roach contamination affecting the unit, the warranty company determined the repair is not covered under the customer’s plan.

Model: DW90F89T0U12AA Location: Fort Myers, FL 33907 Repair Summary Checked dishwasher for not draining. Upon inspection, found 5C and 5C1 error codes, both indicating drain-related issues. Found the drain cover inside the dishwasher was missing and installed a new cover. Also found the drain pump was not operating due to failure. Replaced the drain pump and tested operation. Verified the dishwasher is now draining properly with no leaks or error codes present. Unit is working properly at this time.