Model: DLEX9500K Location: Naples, FL 34109 Repair Summary Checked dryer for no power. Upon arrival, started by checking voltage at the outlet and found improper incoming power. Measured only 86V between L1 and L2 and 30V between Neutral and L1. Advised the customer that an electrician will need to inspect the outlet and electrical supply to determine the cause of the voltage issue. No repairs were made to the dryer. Returning the parts that were sent for the repair. Advised the customer to contact us if any further issues are found after the electrical problem is corrected.

Model: RF28R7201SR/AA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for no ice production and the ice bucket being stuck in place. Upon arrival, found the customer was using an incorrect water filter and advised them to use a genuine Samsung filter. Found ice buildup along the side walls of the ice compartment. Replaced the auger assembly, ice maker, and damaged ice bucket. Ran HASS diagnostics and the unit passed all tests. Cycled the ice maker and verified it completed the cycle properly. All checks good at this time. Advised the customer to allow approximately 24 hours for ice production.

Model: DVE52A5500V/A3 01 Location: Ave Maria, FL 34142 Repair Summary Checked dryer for the motor running continuously. Upon inspection, found a stuck relay on the main control board. Replaced the main control board and verified the motor now shuts off properly. Tested operation and confirmed the dryer is cycling heat and operating normally. Also found the existing dryer vent hose is damaged and leaking lint behind the unit. Advised the customer that the vent hose needs to be replaced. Unit checks normal at this time.

Model: NQ70M6650DG/AA Location: Fort Myers, FL 33908 Repair Summary Checked microwave for intermittent no-heat condition. Upon arrival, tested with a glass of water and found inconsistent heating results. The first test heated the water to 133°F, the second test only reached 87°F, and the third test reached 107°F, confirming sporadic heating. Determined the magnetron, capacitor, diode, and main control board would need to be replaced, as the control board supplies power to the magnetron. Returned and replaced the magnetron, capacitor, diode, and main control board. Tested the microwave multiple times and verified it consistently heated a cup of water to approximately 149°F on each test with no further heating inconsistencies. Reassembled the unit and performed a final test. All checks good at this time with no further issues found.

Model: RF29A9671SR/AA Location: Fort Myers, FL 33905 Repair Summary Checked refrigerator for the large cube ice maker being broken. Upon inspection, found the refrigerator has the older-style water pipes. Contacted Tech Support and was advised that both water pipes need to be replaced along with the damaged large cube ice maker. Checked the nugget ice maker and found it operating normally at this time. Verified proper water pressure to the refrigerator. Ordering both water pipes and the large cube ice maker to complete the repair.

Model: DD24DAX9N Location: Naples, FL 34109 Repair Summary Checked dishwasher for A6 and A7 error codes. Upon arrival, found the incoming water pressure was very slow and the lower wash motor was not operating properly. Replaced the water inlet valve and lower wash motor. Tested both compartments and verified both sides now fill quickly and wash properly. Unit is working properly at this time.

Model: WTW4957PW0 Location: Naples, FL 34112 Repair Summary Checked washer for not shutting off. Upon arrival, diagnosed a faulty main control board. Replaced the control board and calibrated the washer. The water supply was turned off to the unit. When attempting to turn the water back on, found water leaking from the household shutoff valve. Immediately turned the water supply back off and advised the customer that a plumber will need to repair the shutoff valve before the water can safely be restored to the washer.

Model: WA50R5200AW/US Location: Fort Myers, FL 33901 Repair Summary Checked washer for going off balance. Checked the unit for error codes and found only an error related to the failed suspension assemblies. Replaced all four suspension assemblies as approved by the customer. Ran calibration mode and diagnostics, and the unit passed all tests. Showed the customer the difference before and after the repair and verified the tub is now significantly more stable with the new suspension assemblies installed. Unit checks normal at this time.

Model: HTX24EASK0WS Location: Lehigh Acres, FL 33971 Repair Summary Checked dryer for not starting. Upon inspection, found a broken push button preventing the start switch from being engaged. Replaced the push button as approved by the manager and tested operation. Uploaded a video verifying the dryer is now starting and operating properly with no issues.

Model: GDT655SSJ5SS Location: Cape Coral, FL 33991 Repair Summary Checked dishwasher for not powering on. Verified proper voltage to the unit. Connected SmartHQ and found an error indicating multiple resets, with no other error codes present. SmartHQ showed a software update specifically addressing this issue (see pictures). Completed the software update and tested operation. Also disconnected and reconnected the display connection at the main board, which restored the display. Unit is now powering on and operating properly. No broken wires were found during inspection; however, these units are known to develop wiring issues. If the problem returns, the main control board and door harness may need to be replaced.