Model: RF23BB86004MAA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for no ice and no water. Verified the refrigerator was receiving proper water pressure from the home; however, water was not passing through the filter housing, confirming a failed filter housing. Replaced the filter housing and tested operation. Water now dispenses properly and the AutoFill pitcher fills as designed. Cycled both ice makers and found they were still not receiving water. Inspected the ice maker fill pipes and found them frozen due to the previous weak water flow. Replaced both ice maker fill pipes and cycled both ice makers again. Verified both completed the harvest cycle and called for water properly with no leaks. Noticed frost buildup inside the freezer, and the customer stated the freezer door may have been left open on several occasions. Advised the customer to wipe down the remaining frost with a towel. Ran a HASS service diagnostic report and verified temperatures are within specification. Ran an Overall OQC report and confirmed all components are operating properly with no error codes. Advised the customer to allow approximately 24 hours for normal ice production to resume. Unit checks normal at this time.

Model: DW80CG4021SRAA Location: Cape Coral, FL 33909 Repair Summary Checked dishwasher for not drying dishes. Samsung authorized part replacement following the initial service visit after an infestation was found on the electronic control board, which may have been interfering with the heating circuit. Verified the unit is pulling proper amperage and tested the heating element at approximately 12 ohms, which is within specification. Reviewed with the customer which cycles utilize Heated Dry and which cycles do not. Left the dishwasher running through a cycle to verify operation. Educated the customer that this unit has a plastic tub and requires rinse aid for adequate drying performance. Customer understood. Other than that, unit checks normal at this time.

Model: WRF767SDHZ03 Location: Naples, FL 34116 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the compressor was not running. Installed a new start device and capacitor, then tested operation. Compressor started properly and the refrigerator began cooling. Checked for ice maker error codes and found none. Cycled the ice maker and verified it completed the harvest cycle correctly but did not fill with water. Checked the water supply and found little to no water pressure reaching the refrigerator. Customer has a reverse osmosis system under the sink and was advised to contact a plumber or RO service provider to correct the water pressure issue. Also educated the customer on using the correct water filter for the refrigerator. All other functions check normal at this time. Advised the customer to allow approximately 24 hours for proper cooling and, once the water supply issue is corrected, to contact us if the refrigerator still does not dispense water or produce ice. Video uploaded documenting operation.

Model: GRF500P VSS Location: Ave Maria, FL 34142 Repair Summary Checked range for a gap between the console and cooktop. Upon inspection, verified the gap is part of the unit’s normal design and does not indicate a defect or installation issue. Educated the customer that this is normal for this model. Tested the range and verified all functions are operating properly. Unit checks normal at this time.

Model: MC12DB8700CKAA Location: Cape Coral, FL 33914 Repair Summary Checked microwave for not heating. Customer stated the microwave worked properly for a period of time but eventually stopped heating in Microwave mode while Convection mode continued to work. Explained that Convection mode uses a heating element and does not rely on the magnetron. Tested the magnetron with a multimeter and it checked within specifications. Verified the high-voltage transformer was supplying voltage to the magnetron, indicating the magnetron was likely failing under load. Replaced the magnetron, capacitor, and diode. Tested the microwave by heating a cup of water and verified it now heats properly. Unit checks normal at this time.

Model: MED7230HC3 Location: Bonita Springs, FL 34134 Repair Summary Checked dryer for noise while running and no end-of-cycle signal. Upon arrival, found the display/control panel was no longer producing any sound. Attempted to set the sound level to High, but there was still no audible response. Ran the dryer for over 10 minutes and was unable to duplicate any thumping, scraping, or other abnormal noises. Customer has multiple dryer balls inside the drum, which may be contributing to the noise they are hearing. Ordered a new display panel to correct the sound issue. Returned and installed the new display panel. Tested operation and verified the sound and end-of-cycle signal are now working properly. No other issues found and all functions are operating as intended. Made the customer aware of the completed repair.

Model: RF32CG5400SRAA Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for ice production and dispensing concerns. Customer stated the lower ice maker is only producing ice approximately once per day and the upper ice maker produces ice but will not dispense. Upon inspection, found the customer leaving the ice scoops inside the lower ice bin, which may interfere with the shutoff arm and prevent normal ice maker cycling. Cycled both ice makers and verified both completed the harvest cycle and called for water properly. The upper ice bucket was full, but the ice had clumped together into a large block, preventing dispensing. Removed some ice and broke the remaining clumps loose, then verified the unit dispensed ice properly in both cubed and crushed settings. Tested the water dispenser and verified good water pressure. Customer is using a genuine water filter. Inspected the IR sensor, auger motor, and cubed/crushed actuator and verified all are functioning properly; video was taken documenting operation. Customer provided a photo showing the ice chute packed with small pieces of ice. Advised that crushed ice can accumulate and block the chute and that the chute will need to be kept clean and clear. Poured water down the ice chute to test the seal and verified no water leaked from the front; video was also taken. Connected HASS and ran service diagnostics and a Weak Cooling Test. No error codes or component failures were found. Diagnostic graphs showed frequent door openings in both the fresh-food and freezer compartments. Explained that excessive door openings allow warm, humid air into the refrigerator, which can contribute to elevated temperatures, condensation, ice clumping, and reduced ice production. Temperatures are regulating properly but are being affected by the excessive door openings. Graphs were taken and shared with the customer. Customer was advised of these findings and proper use; however, the customer was not receptive to the education provided. No mechanical or component failure was identified. Unit checks normal at this time.

Model: BCD-215V-62H Location: Fort Myers, FL 33967 Repair Summary Installed the refrigerator service bulletin repair. Upon arrival, disconnected the original components, inspected the drain pan, and installed the updated start device. Found the refrigerator was set to Off at the control. Turned the refrigerator back on and the compressor attempted to start briefly, became extremely loud, and shut back off. Attempted a second start while monitoring amperage and found the compressor drawing over 12 amps before shutting down again, confirming a failed/locked compressor. Compressor will require replacement. Made the customer aware of the findings and advised them to contact their insurance/warranty provider to determine what options are available for the refrigerator.

Model: PTW605BSR1WS Location: LaBelle, FL 33935 Repair Summary Checked washer for filling with water even while turned off. Upon inspection, found the water inlet valve defective and allowing water to enter the washer when it should be closed. Replaced the water inlet valve and verified the unwanted water flow stopped. Ran a cycle and activated the valve multiple times to confirm it opens and closes properly. No leaks found. Unit checks normal at this time.

Model: KDTM404KPS0 Location: Cape Coral, FL 33914 Repair Summary Checked dishwasher for being unable to complete a cycle. Customer stated the dishwasher would start and fill with water but would not drain, typically running for approximately 5–15 minutes before stopping. Attempted a drain cycle and verified the drain pump was receiving voltage but there was no water movement. Inspected the pump and found excessive resistance at the impeller, confirming a failed drain pump. Replaced the drain pump and tested the dishwasher again. Verified the unit fills with water, circulates properly, and drains as designed. No error codes or leaks found, and all components are operating properly. Due to a heavy odor inside the dishwasher, left the unit running a Clean cycle with white vinegar. Other than that, unit checks normal at this time.