Model: MVW6200KW0 Location: Cape Coral, FL 33993 Repair Summary Checked washer for a noise complaint during the spin cycle. Tested the unit and found the suspension rods worn and defective. Inspected underneath the washer and found evidence of oil leakage. Showed the customer and explained that the oil is coming from the transmission/gearcase and may indicate a developing failure. The gearcase is not currently producing abnormal noise but may require replacement in the future if the condition worsens. Customer elected to proceed with the suspension repair at this time. Replaced all four suspension rods and tested operation. Washer is now operating properly at this time.

Model: RF28T5001SR/AA Location: North Fort Myers, FL 33917 Repair Summary Checked refrigerator for the lower ice maker not producing ice. Upon arrival, found the lower ice maker turned off at the display. Turned the ice maker on and attempted to manually cycle it using the reset button, but received no response. Connected HASS and ran a service diagnostic report, which showed a communication error related to the ice maker. Determined the lower ice maker requires replacement. Provided the customer with the repair option, which they declined. All other refrigerator functions check normal at this time.

Model: WA45T3200AW/A4 Location: Lehigh Acres, FL 33971 Repair Summary Checked washer for not completing the spin cycle. Upon inspection, found all four suspension rods damaged and worn. Replaced all four suspension rods and ran diagnostics. Washer passed all tests with no error codes present. Unit is operating properly at this time.

Model: WED5100HC2 Location: Lehigh Acres, FL 33974 Repair Summary Checked dryer for no heat. Upon inspection, immediately found evidence of a significant pest infestation. Customer was made aware that infestation-related damage may affect warranty coverage. Inspected the dryer components and found the main control board contaminated by the infestation. Also found the heater electrical connection broken and melted at the mounting point, the heating element open, and significant debris buildup inside the dryer consistent with restricted ventilation. Determined the unit would require a new control panel, main control board, vent cover with wiring harness, and heater assembly. Due to infestation affecting the electronic components, the repair was not authorized by the warranty company. The warranty company will contact the customer regarding further resolution.

Model: MVWX700XL2 Location: Bokeelia, FL 33922 Repair Summary Checked washer for taking an extended amount of time to spin clothes out. Customer stated they would often have to run an additional Drain & Spin cycle and noticed the remaining cycle time would increase. Inspected the suspension rods and found them operating properly. Found damage to the tub top consistent with the washer previously going off balance. Tested the washer during spin and heard a grinding-type noise, followed by a high-pitched noise as the basket slowed down. Inspected underneath the washer and found no significant oil leakage; however, based on the abnormal noises and symptoms, the gearcase appears to be beginning to fail. Due to the age of the washer and anticipated repair cost, the customer elected to replace the unit rather than proceed with repairs.

Model: WRF767SDHZ04 Location: Naples, FL 34104 Repair Summary Checked refrigerator for slow ice production. Customer stated the upper ice maker was the primary concern, although the husband reported both upper and lower ice makers had been producing ice slowly. Checked the freezer temperature and found it at approximately 19°F, which is too warm for proper ice production. Verified the freezer fan was circulating air. Entered service mode and found an E5 error indicating an ice maker temperature/thermistor issue. Checked the optics and found them operating properly. Attempted to fill the ice maker mold and found the fill tube frozen, preventing water from reaching the ice maker. Lowered the freezer setting to -5°F to help improve temperatures and ice production. Returned and replaced the upper ice maker, fill tube, and ice room heater. Freezer temperature was approximately 9–10°F upon arrival. Ran test mode and verified the ice maker cycled and operated properly with no error codes present. Advised the customer to allow approximately 24 hours for ice production to begin and up to 72 hours for the ice bucket to fill.

Model: RF24R7201SR/AA Location: Punta Gorda, FL 33955 Repair Summary Checked refrigerator for no power. Customer stated the refrigerator was receiving power but was completely dead. Verified proper 120V supply to the main control board but found no power output from the board. Inspected the original control board and found a visible burnt area, confirming board failure. Provided the customer with an estimate for the repair, which was approved. Replaced the main control board and verified the refrigerator powered on and began operating properly. Advised the customer to allow approximately 24 hours for the unit to reach proper operating temperatures.

Model: PYE22KYNKFS Location: Ave Maria, FL 34142 Repair Summary Checked refrigerator for a piece that had fallen off. Upon inspection, found the mullion guide had come loose due to a missing screw. Installed new screws and secured the mullion guide properly. Tested door operation and verified the mullion is now functioning and aligning correctly. Unit checks normal at this time.

Model: GTD45EASJ3WS Location: Ave Maria, FL 34142 Repair Summary Checked dryer for a noise complaint. Customer also mentioned the dryer had previously been taking too long to dry, but the builder already had the ventilation cleaned and the current concern was the noise. Disassembled the dryer and found shoelaces caught between the drum and front bearing assembly. Removed the shoelaces and inspected the affected components. No damage was found. Reassembled and tested the dryer and verified it is operating properly with no abnormal noises. Unit checks normal at this time.

Model: RF29BB8600QLAA Location: Punta Gorda, FL 33955 Repair Summary Checked refrigerator for no ice production and no water dispensing. Verified the refrigerator has a proper water supply. Upon inspection, found the water filter was not installed correctly (see picture). Properly seated the water filter and tested operation. Verified both ice makers filled with water, the AutoFill pitcher filled properly, and the refrigerator is now dispensing water normally (see video). Educated the customer that this model requires the water filter to be properly installed in order for the water dispenser to operate. Unit is working properly at this time.