Model: RF27CG5400SRAA Location: Naples, FL 34110 Repair Summary Checked refrigerator for customer complaint of both ice makers not producing ice. Upon arrival, measured the freezer compartment temperature at approximately 6°F, which is within an acceptable range for ice production. Connected Samsung HASS diagnostic software and performed the Weak Cooling Test, which passed without any errors or abnormalities. Further inspection revealed that both ice makers were failing to initiate their automatic harvest cycles, preventing normal ice production. Determined that both ice maker assemblies required replacement. Replaced both ice maker assemblies and performed an overall HASS diagnostic test, which passed without any issues. Manually cycled both ice makers and verified that each successfully completed its harvest cycle and filled with water as designed. Also checked the refrigerator's display settings to confirm that both ice makers were enabled and properly configured for operation. Advised the customer to allow approximately 24 hours for ice production to resume following the repairs. Both ice makers are functioning properly during testing, and the unit checks normal at this time.

Model: WA52DG5500AVUS Location: Lehigh Acres, FL 33972 Repair Summary Checked washer for customer complaint of excessive vibration and out-of-balance conditions during operation. Upon inspection, found the suspension rods damaged and no longer providing proper tub support and stability. Also identified an issue with the main electronic control board, which caused the washer to stop during the overall diagnostic test. Uploaded a video documenting the control board malfunction prior to completing the repairs. Replaced the defective suspension assemblies and main electronic control board to restore proper tub stability and operation. Tested the washer following the repairs and uploaded a video documenting its operation. Customer showed the blanket previously washed in the unit. Explained that the blanket was too large for the washer's capacity and can become excessively heavy when saturated with water, creating an unbalanced load and placing additional stress on the suspension system and other mechanical components. Educated the customer on proper load sizes, weight distribution, and appropriate wash cycle selection to help prevent future out-of-balance conditions and premature component failures. Unit checks normal at this time.

Model: JB968B0K3BB Location: Cape Coral, FL 33993 Repair Summary Checked range for improper operation. Upon inspection, verified that the cooktop burners are functioning properly and cycling between high and low heat settings as designed. Confirmed the range is receiving the proper 240 VAC power supply at the terminal block. Further testing revealed that the oven is inoperative in both Bake and Broil modes. Performed continuity testing on both the bake and broil heating elements and confirmed continuity through both components. Electrical testing determined that the main electronic control board is not supplying the required voltage to the bake heating element, indicating a defective main control board. The range requires replacement of the main electronic control board to restore proper oven operation. Unfortunately, GE has discontinued the required control board, and the part is no longer available. Due to the unavailability of this essential component, the repair cannot be completed. The range is considered non-repairable through currently available manufacturer replacement parts.

Model: RF32CG5D00SRAA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for customer complaint of no cooling. Upon arrival, found the refrigerator operating excessively loud, with significant heat coming from the compressor compartment. Measured temperatures in both the freezer and fresh food compartments, which were in the 80s°F. Compressor temperature was over 190°F. Accessed the sealed refrigeration system and confirmed refrigerant was present, indicating the system was not completely depleted of refrigerant. Based on the inspection and operating conditions, determined that the compressor was defective and required replacement. Ordered a new compressor and turned the refrigerator off before leaving, as the home was unoccupied. Upon returning for the compressor replacement, discovered that the silicone plug inside the compressor service port was damaged while preparing the connection for the refrigeration gauges. Attempted to retrieve the damaged plug using a small screwdriver without success. Cut into the service tubing to gain access; however, the rubber plug continued breaking apart and moving farther into the tubing. The remaining tubing length was insufficient to establish a proper connection, and an additional connection attempt resulted in further damage. Determined that another replacement compressor was necessary to complete the repair correctly. Returned and successfully installed the new compressor. Pressurized the sealed refrigeration system with 353 PSI of nitrogen and monitored the pressure for 25 minutes. No pressure loss was observed throughout the test, indicating no detectable leaks at the tested connections. Evacuated the refrigeration system using a vacuum pump and charged the unit with 3.3 oz of refrigerant. Connected Samsung HASS diagnostic software and performed the Weak Cooling Test and Overall Diagnostic Test, with all tests passing successfully. Verified proper operation following the repair. Advised that the refrigerator will require approximately 34 hours to return to normal operating temperatures. Unit checks normal at this time.

Model: RF27T5501SG/AA Location: Fort Myers, FL 33901 Repair Summary Checked refrigerator for an 84C error code requiring compressor and main control board replacement. Upon arrival, accessed and opened the sealed refrigeration system and discovered that no refrigerant remained in the system, indicating a possible refrigerant leak. Informed the customer of the findings and explained that an undetected leak could be present within the sealed system. Customer acknowledged the potential concern and authorized proceeding with the repair. Removed the existing compressor and installed a new compressor along with a new main control board as requested by Samsung to address the 84C error code. Pressurized the sealed system with 354 PSI of nitrogen and monitored the pressure for 25 minutes. No pressure loss was observed during testing, indicating no detectable leaks under the test conditions. Evacuated the refrigeration system using a vacuum pump and charged the unit with 2.65 oz of refrigerant. Connected Samsung HASS diagnostic software and performed an overall diagnostic test to verify system operation following the repairs. Customer also requested a separate repair estimate for the French door heater.

Model: GTD48EASW0WB Location: LaBelle, FL 33935 Repair Summary Checked washer for customer complaint of squeaking noises during operation. Inspected the unit and performed a repeat repair by replacing the heater can assembly and drum sleeve to address the reported noise concern. After completing the repairs, operated the washer to verify proper drum movement and check for abnormal noises. No squeaking or unusual operating noises were present during testing. Uploaded a video documenting the washer operating normally following the repair. Unit checks normal at this time.

Model: DVE53BB8700VA3 Location: Cape Coral, FL 33990 Repair Summary Checked dryer for customer complaint of the unit running and subsequently displaying an HC error code, indicating an abnormal heating or overheating condition. Verified that the dryer was receiving the proper 240V electrical supply. Connected Samsung HASS diagnostic software and retrieved three stored error codes, including the HC fault. Disassembled the dryer and removed the drum to access and inspect the heating system components. Performed continuity testing on the heating element and associated thermal fuses. The heating element and remaining protective components tested within specifications; however, the thermal fuse located on the blower housing was found defective. Replaced the defective thermal fuse and reassembled the dryer. Operated the unit to verify proper heating and overall functionality following the repair. All components tested operated normally, with no further issues detected during testing. Also performed a CPS dryer vent airflow test and advised the customer that the exhaust vent requires cleaning to maintain proper airflow and help prevent overheating and premature component failure. Educated the customer on the importance of having the dryer vent professionally cleaned at least once annually. Dryer checks normal at this time.

Model: MHWE450WW00 Location: Fort Myers, FL 33905 Repair Summary Checked washer for customer complaint of excessive vibration during the spin cycle. Upon inspection, loaded the washer with four towels and operated the unit through a spin cycle to evaluate vibration, tub stability, and overall performance. Washer completed testing without any abnormal vibration or operational issues. No mechanical defects were identified, and the unit is operating as designed. Educated the customer that some vibration is normal during high-speed spin cycles, particularly when the washer is installed on smooth vinyl flooring, which can allow the appliance to shift more easily due to reduced traction. Explained the importance of proper load distribution to help minimize vibration during operation. Also advised the customer that future service visits where no mechanical or operational defects are identified may result in a diagnostic service charge, as normal operating characteristics are not considered a warrantable failure. Customer acknowledged and understands. Unit checks normal at this time.

Model: RF27CG5400SRAA Location: Fort Myers, FL 33907 Repair Summary Checked refrigerator for customer complaint of no cooling. Upon arrival, connected Samsung HASS diagnostic software and retrieved error codes 71, 72C, and 21C, indicating faults associated with the cooling system and BSD blower fan operation. Inspected the refrigerator and determined that replacement of the evaporator assembly was necessary to correct the airflow and cooling issues. Replaced the evaporator assembly and tested all associated components to verify proper operation. Confirmed that air is now circulating correctly throughout the refrigerator. Performed a complete HASS diagnostic test, which passed without any errors or abnormalities. Also manually cycled both ice makers located in the bottom freezer compartment to verify operation. Advised the customer to replace the existing third-party water filter with a genuine Samsung filter to help prevent potential water flow and ice production issues. Instructed the customer to allow approximately 24 hours for the refrigerator to return to normal operating temperatures. All components tested are functioning properly, and the unit checks normal at this time.

Model: SHE3ADF5N/01 Location: North Fort Myers, FL 33903 Repair Summary Checked dishwasher for customer complaint of poor cleaning performance despite the unit completing wash cycles. Operated the dishwasher and verified that it fills with the proper amount of water and initiates the wash cycle. Confirmed the drain installation was correct and the circulation motor was running; however, the wash water was not heating properly. Attempted to enter diagnostic mode but was unsuccessful. No stored error codes were found. Based on the inspection and operational testing, determined that the heat pump assembly was not functioning properly and required replacement. Also found multiple broken rack wheels requiring replacement. Replaced the motor/heat pump assembly and damaged rack wheels. After completing the repairs, operated the dishwasher through a wash cycle and verified proper operation. Unit is now operating as designed. Explained to the customer that the console is considered a cosmetic component and is not covered under the warranty. Also educated the customer on proper loading procedures, specifically advising caution when placing cups on the lower rack. Due to the larger openings in the rack, smaller cups can extend through the bottom and obstruct the lower spray arm, preventing proper rotation and water distribution during the wash cycle. Unit checks normal at this time.