Model: MVW7230HC1 Location: Bonita Springs, FL 34134 Repair Summary Checked washer for a clinking noise at the end of the cycle. Upon arrival, the customer also had concerns regarding the water level. Advised the customer that the water level can range from approximately 1 to 6 inches depending on the selected cycle. Inspected the washer and found no oil leaks, loose motor components, or other abnormal conditions. Ran the Overall Test and all tests passed. No abnormal operation found at this time.

Model: RF32CG5400SR/AA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, verified the compressor and all fans were running. Connected HASS and ran a service diagnostic report, which showed abnormally high temperatures over the previous week, averaging approximately 60°F. Inspected the compressor area and found no visible oil residue. Performed a bubble test and confirmed a refrigerant leak at the condenser coupler (see video). Removed the leaking coupler and replaced it, then installed a service port and new filter drier. Pressurized the sealed system to 350 PSI with nitrogen and allowed it to stabilize for 10 minutes. During the initial 15-minute pressure test, the system dropped 4 PSI. Isolated the gauges for an additional 15 minutes and found only a 0.2 PSI loss through the gauge setup. Reopened the valves and repeated the system test, which showed a 2.75 PSI drop compared with the previous test and was considered a passing result. Discharged the nitrogen and vacuumed the system down to approximately 600 microns. Charged the refrigerator according to factory specifications. Restored power and verified the compressor and fans started properly. Ran an Overall Quality Check and confirmed the evaporator temperature was beginning to drop, generating a passing report. Set the temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling. Unit checks normal at this time.

Model: NE63A6111SS/AA Location: Lehigh Acres, FL 33974 Repair Summary Replaced the cracked cooktop as approved by Samsung. After installation, tested all burners to verify proper operation and confirmed they were regulating heat correctly and not sticking on high heat. The customer stated the burners had not exhibited this issue previously. All burners and cooktop functions tested normally. Unit checks normal.

Model: RS27T5201SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for dents on both doors. Replaced both damaged doors and verified proper installation and alignment. Tested the ice maker and water dispenser and confirmed both are operating properly with no water leaks present (see video). Connected HASS and submitted a passing Overall Check to Samsung. Unit is working properly at this time.

Model: DW80R7061US/AA 00 Location: Cape Coral, FL 33990 Repair Summary Checked dishwasher for an LC error and continuous operation. Customer stated they had to turn the breaker off to stop the dishwasher. Pulled the unit out and found evidence of water residue underneath the sump area and a water trail coming from the right side of the unit. Ran the dishwasher for approximately 20 minutes and no active leaks were found. Noticed dried residue between the sump and capacitor that appeared more consistent with dried detergent, which may indicate a previous oversudsing condition. A leak from the sump motor or seal is also possible; however, no leak could be duplicated during testing. Also found corrosion developing around the fill port on the left side. It is not currently leaking but may fail in the future. No active leak found at this time. Due to the age of the unit, customer may consider replacement if the issue returns.

Model: GDF535PSR7SS Location: Lehigh Acres, FL 33936 Repair Summary Checked dishwasher for leaking and door alignment concerns. Upon inspection, found the unit damaged, including damage to the door and cabinet. The unit is approximately three months old, and the tenant stated it was delivered in this condition. Contacted GE Tech Support and submitted pictures documenting the damage. GE determined the unit is considered unrepairable and will contact the customer regarding a resolution.

Model: ZSB9131N1SS Location: Fort Myers, FL 33913 Repair Summary Checked microwave for a frozen display. Upon arrival, removed the mounting screws and pulled the microwave out for service. Connected the GE SmartHQ diagnostic tool and attempted a software update; however, the display remained frozen with no change in operation. Reviewed the parts breakdown and confirmed the display, control board, and user interface are integrated into a single display assembly and cannot be serviced separately. Advised the customer that the complete display assembly would be required to complete the repair. After reviewing the repair, the customer elected to replace the microwave rather than proceed with repairs. No repairs were performed.

Model: RF30KMEDBSR/AA Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for an upper ice maker freezing over and a broken ice bucket. Upon inspection, confirmed the unit has the known ice room issue with no signs of any previous repairs or update kit installation. Explained to the customer that, due to the design of the ice room, there is no guarantee that replacing the recommended components will permanently resolve the issue and that the condition may return over time. Water pressure is very important that it is not to strong or weak and causes water to leak during fill. Also found the middle drawer touch panel was inoperative due to a broken door wire harness. After reviewing the age of the refrigerator and the cost of the required repairs, the customer elected to replace the refrigerator rather than proceed with repairs. No repairs were performed.

Model: MHW8630HW2 Location: Lehigh Acres, FL 33971 Repair Summary Checked washer for a SUD error code. Upon inspection, found the drain pump was not draining the water properly, causing the unit to detect excessive suds and interrupt the cycle. Replaced the faulty drain pump and tested the washer through multiple drain and wash functions. Verified the unit drained properly, completed the cycle without errors, and operated as designed. Uploaded a video demonstrating proper operation after the repair. Educated the customer on using the recommended amount of HE detergent and advised running a washer cleaner regularly to help break down pet hair, detergent residue, and buildup that can contribute to drainage issues and excessive sudsing. Unit checks normal.

Model: NE63A6511SS/AA Location: Bonita Springs, FL Repair Summary Checked cooktop for a no display complaint. Upon inspection, found the main control board had failed. Also noted signs of a previous infestation; however, the control board area was clean with no contamination affecting the repair. Replaced the main control board and display assembly. Tested operation after the repair and verified the display powered on, the oven unlocked properly, and all functions operated as designed. Unit checks normal.