Model: ZGP366NT2SS Location: LaBelle, FL 33935 Repair Summary Checked gas range for a complaint of the burner electrodes continuing to spark while the flame was lit on a low setting. The customer stated the concern only occurred on the center front burner, while all other burners operated normally. Verified the complaint and determined the issue appeared intermittent, with a possible short between the burner regulator and the spark igniter. Ordered and returned with both the spark module and igniter. After installing the new parts, tested the range and verified the center front burner no longer sparking while the flame was lit. During additional testing, observed the front left burner intermittently sparking on a medium-high flame. Contacted GE technical support and reviewed the findings. Tech support determined the flame was contacting the igniter electrode and recommended cleaning the burner caps and lightly dressing the surface of the igniter electrode. Although the burner caps were not excessively dirty, cleaned them and lightly polished the electrode surface as instructed. Retested all burners multiple times and verified they ignited properly and operated without additional intermittent sparking. Advised the customer to continue monitoring the unit. Unit checks normal at this time.

Model: DV48J7770EW/A2 Location: Fort Myers, FL 33907 Repair Summary Checked dryer for a noise complaint. Upon arrival, confirmed an abnormal noise coming from the rear of the dryer during operation. Disassembled the unit and found one of the drum support rollers had come apart and was falling off the shaft. As soon as the roller was touched, it separated completely, confirming the source of the noise. Provided the customer with a repair estimate, which they approved. Replaced both rear drum support rollers and the roller shaft, then reassembled the dryer. Tested operation and verified the drum rotated smoothly, the heater operated properly, and all abnormal noises were eliminated. Unit checks normal.

Model: RS28A500ASR/AA Location: Cape Coral, FL 33904 Repair Summary Checked refrigerator for a no-cooling complaint. Upon arrival, verified the compressor and all fans were operating. Connected HASS and found only high temperature error codes with no component failures reported. Inspected the sealed system and found oil residue at the condenser lokring connection, confirming a refrigerant leak (see attached pictures). Replaced the leaking lokring connection, installed a new filter drier, and added an access port. Pressure tested the sealed system with 350 PSI of nitrogen, allowing a 10-minute equalization period followed by an additional 15-minute isolation test. Observed only a minimal pressure loss of approximately 1–2 PSI, indicating the sealed system was holding properly. Evacuated the system to a deep vacuum, charged the unit with the factory-specified 84 grams of R600a, and restored power. Ran a complete HASS diagnostic and submitted a passed overall check to Samsung. Verified the compressor and cooling system were operating normally and advised the customer to allow up to 24 hours for the refrigerator to reach the selected operating temperatures. Unit checks normal.

Model: RF23A9771SR/AA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for a no-cooling complaint. Upon inspection, found the inverter board displaying 4 flashes and retrieved active 84C (locked compressor), 41, and 83 error codes. Based on testing, determined the compressor had mechanically locked and would require replacement. Explained to the customer that the 41 and 83 communication-related error codes could also indicate a failed main control board; however, because the compressor had clearly failed, the compressor would need to be replaced first before determining whether the main control board also required replacement. Reviewed the sealed system disclaimer with the customer, explaining that while every effort is made to locate external refrigerant leaks prior to repair, an internal cabinet leak cannot always be confirmed until the sealed system is opened and repaired with a UV filter drier installed. Advised that if an internal cabinet leak were discovered, the refrigerator would be considered non-repairable and previously completed sealed system repairs and labor would be non-refundable. Based on this finding, the customer elected not to repair. No repairs were completed.

Model: GDT550PYR7FS Location: Fort Myers, FL 33967 Repair Summary Checked dishwasher for a no-drain complaint. Upon arrival, started a cycle and verified the drain pump energized, but no water was being discharged from the unit. Noticed the garbage disposal had recently been replaced and asked the customer when it had been installed. Inspected the disposal connection and found the factory knockout plug had not been removed from the dishwasher inlet, preventing the dishwasher from draining. Removed the knockout plug, reconnected the drain hose, and tested the dishwasher through a complete fill, wash, and drain cycle. Verified the unit filled properly, washed correctly, and drained completely with no further issues. Unit checks normal.

Model: DW80CG4021SRAA Location: Cape Coral, FL 33909 Repair Summary Checked dishwasher for a complaint of poor drying performance. Upon arrival, found a small amount of standing water remaining in the sump. Started a diagnostic cycle and verified the dishwasher drained properly. Selected the Heavy cycle with the Sanitize option enabled and monitored heater operation. Measured the heating element at 7.8 ohms and confirmed it energized properly, with water reaching proper temperature. During inspection, found rodent/insect droppings on the main control board and control board cover, indicating an infestation issue. Contacted technical support and completed a visual support inspection. Based on the evidence found, I suspect the infestation may have caused intermittent damage to the control board, potentially preventing the dishwasher from completing cycles properly; however, this could not be confirmed because the unit operated normally during today's visit. Customer will monitor for any recurrence.

Model: RF23A9671SR/AA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for the ice bites ice maker not producing ice. Upon inspection, found the ice bites ice maker housing cracked underneath, preventing proper operation. Provided the customer with a repair estimate, which they approved. Replaced the ice bites ice maker and performed a complete harvest and fill cycle. Verified the ice maker cycled correctly, filled properly, and showed no signs of leaking. Confirmed all functions were operating as designed. Unit checks normal.

Model: GFW550SSN5WW Location: Lehigh Acres, FL 33936 Repair Summary Checked washer for a door that would not open. Upon arrival, found the washer full of water. Connected diagnostics and found an active drain pump error. Manually energized the drain pump and confirmed it was only humming and not pumping water. Inspected and cleaned the drain pump filter, noting the customer had never cleaned it previously; however, the washer still failed to drain after cleaning. Due to the active drain failure and the customer's complaint of poor spin performance, ordered the drain pump, main control board, and inverter board as commonly associated components. Returned and replaced the drain pump, main control board, and inverter board. Tested the washer through multiple fill, drain, and spin cycles and verified the unit drained properly, spun correctly, and operated with no leaks. Advised the customer to check clothing pockets before washing to prevent foreign objects from entering the drain pump and causing future damage. Unit checks normal.

Model: DVE50R5200V/A3 Location: Cape Coral, FL 33909 Repair Summary Checked dryer for an HC error code appearing immediately when the dryer was started. Tested the unit and verified the error occurred consistently. Performed diagnostics and found the blower housing thermistor had failed. Provided the customer with a repair estimate, which was approved. Replaced the blower housing thermistor and tested the dryer through multiple cycles. Verified the HC error code was no longer present and confirmed the dryer was heating and operating properly. Advised the customer to have the entire dryer vent professionally cleaned from the dryer to the roof termination to ensure proper airflow and help prevent future heating-related issues. Unit checks normal.

Model: NE63A6511SS/AA Location: Lehigh Acres, FL 33974 Repair Summary Checked oven for a cracked cooktop. Upon arrival, confirmed the cooktop glass was cracked. Educated the customer on proper use, care, and maintenance to help prevent future damage. Samsung had already pre-approved the cooktop replacement, so the damaged cooktop was removed and a new cooktop installed. Reassembled the unit, verified all surface burners were properly centered, and tested each burner to confirm proper heat regulation from high to low settings. Set the clock and verified all cooktop and oven functions operated as designed. Unit checks normal.