Model: RS27T5200SR/AA Location: Cape Coral, FL 33904 Repair Summary Checked refrigerator for freezer not cooling properly. Upon arrival, connected HASS and ran the Weak Cooling Test, which showed abnormal temperatures in both the fresh food and freezer sections. Verified the compressor and all fans were operating. Inspected the sealed system and found oil residue at the high-side coupler, indicating a refrigerant leak. Replaced the high-side coupler, filter drier, and service port. Allowed the system to stabilize for approximately 10 minutes, then pressurized it to 350 PSI with nitrogen. Bubble checked all accessible Lokring connections and found no leaks. The system lost approximately 2.8 PSI during the pressure test. Evacuated the system to approximately 600 microns and recharged with 84 grams of R600a according to specification. Restored operation and cycled the ice maker, verifying proper operation. Advised the customer to allow approximately 24–48 hours for the refrigerator to regulate temperatures and resume normal cooling. Unit checks normal at this time.

Model: WTW8127LC1 Location: Immokalee, FL 34142 Repair Summary Checked washer for going off balance and getting stuck during the wash cycle. Customer stated the unit would complete the cycle but then restart approximately 10 minutes after the cycle was finished. No error codes were stored in the main control board. Inspected the suspension system and found the suspension components damaged and unable to properly stabilize the basket, causing the off-balance condition. Determined the suspension and main control board required replacement and ordered the necessary parts. Returned and installed the new main control board and suspension components. Ran the washer through calibration mode and verified proper operation. The unit now checks normal with no further issues observed. Educated the customer on proper loading techniques to help prevent future off-balance conditions.

Model: DW80R9950US/AA Location: Punta Gorda, FL 33950 Repair Summary Checked dishwasher for reduced cleaning performance. Upon arrival, found standing water in the bottom of the dishwasher with a strong stagnant odor. Canceled the cycle and verified the drain pump was operating and removing water properly. Inspected the drain hose routing and found it sloping downward from the garbage disposal toward the dishwasher, which could allow wastewater to backflow into the unit. Secured the drain hose in an elevated position to create a proper high loop and help prevent backflow. Entered service mode and ran diagnostics, which displayed a 7C error code indicating a water distribution diverter motor fault. Further inspection found one of the spray arms detached from its mounting position. Reattached the spray arm and educated the customer on proper installation and possible causes of detachment. Reran diagnostics and verified the dishwasher completed testing successfully with no additional error codes. Placed a phone inside the dishwasher to document water circulation and verified strong water distribution through both the upper and lower spray arms. No leaks or abnormal operation were observed. Advised the customer to continue monitoring cleaning performance. Unit checks normal and is operating according to manufacturer specifications at this time.

Model: WF45T6000AW/A5 Location: Bonita Springs, FL 34135 Repair Summary Checked washer for abnormal noise. Upon arrival, started a spin cycle and, as the washer increased to higher spin speed, heard a loud abnormal noise coming from the rear tub bearing area. Inspected the spin basket and verified it was properly positioned with no excessive front-to-back or side-to-side movement. Determined the rear tub bearings are failing and the washer would require a tub/bearing repair to correct the noise. Explained the required repair to the customer. Customer declined the repair and decided to replace the washer. No quote was requested. Unit remains operational but has a bearing-related noise.

Model: CC4103197 Location: Cape Coral, FL 33914 Repair Summary Checked washer for continuous draining with no lights or display on the control panel. Upon arrival, ran the washer through service diagnostics and retrieved two stored error codes, including a pressure switch fault. Inspected the pressure sensing hose and verified it was clear. Also verified good water pressure from both the hot and cold water supplies. Further diagnosis determined an internal failure within the main control board's pressure-sensing circuit, causing the drain pump to run continuously. Replaced the main control board, calibrated the washer, and ran an automatic test cycle. Verified the washer fills, washes, drains, and spins properly with no leaks. Unit is now operating properly and checks normal at this time.

Model: MLTW39A1AWW Location: Lehigh Acres, FL 33976 Repair Summary Checked washer for not rinsing or spinning properly. Customer stated that when the washer reached the Rinse & Spin portion of the cycle, it would return to the wash cycle. Upon arrival, found the cold water supply turned off and the hot and cold water lines crossed. Also found the cold water inlet valve operating noisily due to hot water being supplied to the cold valve. Replaced the water inlet valve and corrected the water supply condition. Ran a Rinse & Spin cycle and verified the washer is now operating properly. Unit checks normal at this time.

Model: WTW4816FW2 Location: Fort Myers Beach, FL 33931 Repair Summary Checked washer for not starting/completing a cycle properly. Upon arrival, ran diagnostics and found the washer was not filling with water quickly enough due to very low incoming water flow. Inspected the household water shut-off valves behind the washer and found them in poor condition and difficult to operate. Determined the washer water inlet valve was clogged and ordered a replacement valve. Advised that if the household shut-offs need to be serviced, the home's main water supply may need to be turned off. Returned and replaced the washer water inlet valve. Tested the washer and found the water flow did not improve. Further inspection confirmed the household water shut-off valve is not opening fully and is restricting water flow to the washer. Customer/tenant stated they had attempted to operate the shut-off valve but it was difficult to turn. Advised that a plumber will be needed to replace or repair the household shut-off valve. The washer now has a clean, properly functioning inlet valve, and all other washer functions are operating properly. Unit checks normal aside from the restricted household water supply.

Model: RF23J9011SG/AA Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for ice maker not operating properly and ice bucket being difficult to remove. Upon arrival, checked for stored error codes and found none. Verified the refrigerator is cooling to the desired temperatures. Removed the ice bucket and found a chunk of ice obstructing the bucket and preventing it from being removed properly. Cleared the ice obstruction and inspected the ice maker system. The ice maker kit had previously been replaced, and the IR sensor was functioning and glowing red. No additional issues were found during testing. Advised the customer to monitor ice maker operation and report back if the issue returns. Unit checks normal at this time.

Model: WF42H5200AF/A2 Location: Fort Myers, FL 33919 Repair Summary Checked washer for leaking drain hose. Upon arrival, found the washer tilted back and leaning against the wall. Customer identified the black drain hose running from the tub to the drain as the source of the leak. Inspected the hose and confirmed it has a cut/hole that is allowing water to leak. Determined the drain hose requires replacement. Ordered the required part, and the customer requested a quote for the repair. Unit remains pending repair.

Model: RS27T5200SR/AA Location: Lehigh Acres, FL 33974 Repair Summary Checked refrigerator for weak cooling. Upon arrival, found average temperatures around 40°F. Verified the compressor and all fans were operating. Connected HASS and ran a service diagnostic report with no stored error codes. Inspected the freezer evaporator fan and found airflow was weak during the high-speed stage. Replaced the freezer evaporator cover assembly and, after restoring power, observed a significant improvement in airflow, approximately 2–3 times stronger than before. Upon removing the original evaporator cover, found the upper portion of the evaporator coil frozen solid. This condition can be caused by a defrost issue, restricted airflow, or a sealed-system restriction/leak. Due to the noticeable improvement in airflow with the new evaporator cover, an airflow issue was initially suspected. Allowed the unit to operate for approximately 20 minutes and found the frost pattern was still limited to only the first two coils, indicating a possible sealed-system restriction or refrigerant leak. Ordered the necessary sealed-system parts. Returned and replaced the filter drier and installed a new Lokring connection on the condenser side. Pressurized the sealed system and completed a pressure test, which passed with no leaks detected. Evacuated and recharged the system according to factory specifications. Restored power and verified the refrigerator was operating properly. Advised the customer to monitor the refrigerator for approximately 24 hours while temperatures stabilize. Unit checks normal at this time.