Model: DVE50BG8300EA3 Location: Cape Coral, FL 33993 Repair Summary Checked dryer for not heating. Upon arrival, connected HASS and found a stored error code related to the heating system. Verified the dryer was receiving the proper 240 VAC supply. Tested the heating element and found it open, confirming the element had failed. Replaced the heating element and tested the dryer through a heating cycle. Verified the dryer is now heating and operating properly. Customer stated the dryer vent had been professionally cleaned prior to our arrival. Unit checks normal at this time.

Model: RF32CG5400SRAA Location: Bokeelia, FL 33922 Repair Summary Checked refrigerator for the top ice maker not producing ice. Upon arrival, connected HASS and ran the Weak Cooling Test, confirming both the fresh food and freezer sections are cooling properly. Found a stored error code related to the ice maker. Tested the IR sensor and verified it is operating properly. Both freezer ice makers are functioning correctly, and verified good water pressure to the refrigerator. Cycled the top ice maker and verified it completed the harvest cycle and filled with water properly. Uploaded a video documenting the water dispenser and ice maker operation. Advised the customer to allow approximately 24 hours for normal ice production to resume. Unit checks normal at this time.

Model: PTD60EBSR0WS Location: Fort Myers, FL 33905 Repair Summary Checked dryer for not heating properly. Customer stated the dryer barely gets hot. Started the dryer on a Time Dry cycle and verified the drum was rotating and the interior was heating properly, indicating the heating element is functioning. Inspected the exterior vent, which is located directly on the opposite side of the wall, and found no airflow. Further inspection of the duct and lint filter found a large accumulation of lint completely restricting airflow. This restriction was causing the dryer to overheat, allowing the thermostat to cycle the heater off as a safety feature. Removed the front cover and thoroughly cleaned the lint from the blower wheel and housing assembly. Retested the dryer and verified strong airflow at the exterior vent and proper heat cycling, with the interior temperature reaching approximately 200°F. Educated the customer on proper use and maintenance, including keeping the lint filter and vent system clean. Unit checks normal at this time.

Model: RF29BB8600QLAA Location: Fort Myers, FL 33966 Repair Summary Checked refrigerator for the water pitcher overfilling. Upon arrival, connected HASS and checked for stored error codes. Found errors related to the ice maker and the water pitcher housing sensor. Ran the HASS Weak Cooling Test, which passed with no issues. Tested the water pitcher and found it initially filled to the proper level; however, after reaching the correct water level, it began filling again, indicating an issue with the pitcher fill sensing system. Provided the customer with an estimate for the recommended repair, but the customer declined the repair at this time. Advised the customer that they may contact Samsung to inquire about a one-time warranty accommodation. Unit checks normal otherwise.

Model: WDT710PAHZ1 Location: Punta Gorda, FL 33982 Repair Summary Checked dishwasher for dishes not drying properly. Customer stated all other functions are operating normally. Upon arrival, placed the dishwasher into service mode and found no error codes. Ran a complete diagnostic test that checked all major components, including activation of the heating element at the end of the test cycle. Verified the heating element reached approximately 180°F and was able to melt an ice cube placed directly on the element, confirming proper heater operation. No component failure could be identified. Explained to the customer that this dishwasher has a plastic tub, and plastic items generally do not dry as effectively as dishes in a dishwasher with a stainless-steel tub. Also explained that water droplets can collect on the ceiling of the dishwasher and drip onto dishes when the door is opened or the racks are moved. Recorded a video documenting the heating operation. Advised the customer that replacing components would not be expected to improve the drying performance because no component defect was found. Recommended using Finish or Cascade detergent/rinse-aid products, as these are products commonly tested and recommended by manufacturers. Customer understood. Unit checks normal at this time.

Model: DVE47CG3500VA3 Location: Bokeelia, FL 33922 Repair Summary Checked dryer for burning odor and extended drying times. Customer stated the dryer takes approximately two hours to dry clothes. Connected HASS and found no stored error codes. Ran the HASS Overall Performance Test and received a 90C error, after which the dryer stopped. Repeated the test with the dryer vent disconnected, and the test passed successfully. Performed a CPS airflow test and found the reading above the acceptable 0.5 threshold, indicating restricted airflow. Advised the customer that the dryer vent system needs to be professionally cleaned and inspected to correct the airflow restriction and improve drying performance. Unit checks normal with the vent disconnected.

Model: LF29S8365S Location: Lehigh Acres, FL 33971 Repair Summary Checked refrigerator for the right-side door not closing automatically and making an abnormal noise when closing. Upon inspection, determined the right-side automatic door-closing mechanism is defective and requires replacement. The required replacement part is currently unavailable. Contacted the warranty company and provided the findings. The warranty company instructed us to close the work order and will contact the customer directly regarding further resolution. No repair performed at this time.

Model: WT7405CW Location: Cape Coral, FL 33904 Repair Summary Checked washer for intermittent improper water filling. Customer stated the washer does not fill properly on every load. Upon arrival, ran diagnostics and found no stored error codes. Ran the washer through an automatic test cycle, which completed successfully with no issues. Checked the hot and cold water supply and verified good water pressure with no restrictions. Tested the washer through the fill, wash, drain, and spin functions and verified proper operation. Uploaded videos documenting the washer filling, washing, draining, and spinning properly. The intermittent issue could not be duplicated during today's service. Unit checks normal at this time.

Model: WA52DG5500AW Location: Lehigh Acres, FL 33976 Repair Summary Checked washer for a substance and damage on the exterior of the console. Customer stated she believed the substance was coming from inside the washer. Removed the rear panel of the console and inspected the interior, finding it clean with no evidence of any substance or leakage originating from inside the console. The damage appears to have been caused by something being spilled or dropped onto the top of the console. The substance appears corrosive and has begun deteriorating the plastic. Advised the customer that this is cosmetic damage and does not affect the operation of the washer. Customer understood. Tested all components using the HASS application and verified proper water fill with good pressure, agitation, draining, and spinning. No error codes or leaks were found. Unit checks normal at this time.

Model: WRS325SDHW08 Location: Naples, FL 34104 Repair Summary Checked refrigerator for cubed ice not dispensing properly and the dispenser getting stuck. Upon arrival, found the spring inside the ice bucket was not positioned correctly, causing the dispensing mechanism to bind. Adjusted the spring and dispenser components and verified both cubed and crushed ice were dispensing properly. Replaced the dispenser assembly due to the previous sticking issue. Tested the refrigerator and verified proper operation of the ice dispenser. Unit checks normal at this time.