Model: RF28N9780SR/AA Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for the Family Hub screen not responding and the fresh food section not cooling properly. Verified the screen is not responding and will require replacement. Inspected the cooling system and found the fresh food evaporator fan not operating along with water accumulating underneath the crisper drawers. The refrigerator will require a new Family Hub screen, evaporator cover assembly, and crisper leak repair kit. Due to the extent and cost of the required repairs, the customer elected to replace the refrigerator rather than proceed with repairs.

Model: KDFE104HPS1 Location: Cape Coral, FL 33904 Repair Summary Checked dishwasher for the upper rack not washing dishes properly and leaving residue. Tested operation and verified the dishwasher fills and washes properly. The wash motor is operating normally and was replaced less than a year ago. Inspected the upper spray arm and found seeds and other foreign material obstructing the spray openings (see pictures). Cleaned the debris from the spray arm and tested operation. Unit is now washing properly. If the issue returns, replacement of both spray arms may be necessary. Unit is working properly at this time.

Model: RF32CG5100SRAA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the compressor and fans running; however, the cabinet temperature was approximately 76°F. Connected HASS and ran a service diagnostic report with no error codes present. Inspected the compressor area and found an active roach infestation, including roaches around the condenser, compressor, and main control board. Due to the infestation, the refrigerator is not eligible for factory warranty repair. Additionally, the condition presents a health and sanitation concern, so we are unable to perform repairs on the unit. As a courtesy to the customer, the service visit fee was waived.

Model: LEV4634PQ0 Location: Cape Coral, FL 33990 Repair Summary Checked dryer for continuing to run when the door was opened. Tested operation and found the door switch was faulty. Provided the customer with an estimate for the repair, which was approved. Replaced the defective door switch and tested operation. Verified the dryer now shuts off properly when the door is opened and is operating normally (see video).

Model: RS27T5561SR/AA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the unit unplugged. Restored power and verified the compressor and condenser fan started; however, the freezer evaporator fan did not run and a 21C error code immediately appeared, indicating a freezer fan failure. Verified proper voltage was being supplied to the fan. Replaced the freezer evaporator cover assembly and fan. During the repair, a good, even frost pattern developed across the evaporator coil, confirming there was no sealed-system issue. Verified proper airflow from the freezer into the fresh food section and set temperatures accordingly. Ran a HASS service diagnostic report and confirmed no additional error codes or component failures. Advised the customer to allow approximately 24 hours for the refrigerator to reach proper cooling temperatures. Unit checks normal at this time.

Model: NE63A6511SS/AA Location: Bonita Springs, FL 34134 Repair Summary Checked oven for error codes. Upon arrival, found the oven was set to Test Mode, which is an issue I have encountered several times before. Entered the settings and disabled Test Mode, then set the clock for the customer. Tested operation and verified the oven began heating properly with no errors or other issues. Also noticed the customer had a cover placed on the bottom of the oven cavity. Advised that this should not be used because it can cause damage that may not be covered by Samsung. Customer removed the cover immediately. Unit checks normal at this time.

Model: RF23BB860012AA Location: Fort Myers, FL 33908 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the unit powered on but no components running. Connected HASS and ran a service diagnostic report, which showed several compressor and inverter error codes. Inspected the compressor area and confirmed the compressor appeared to have a locked rotor. Also found four flashes on the inverter board indicating a communication fault to the compressor, requiring replacement of the control board. Advised the customer that the control board portion of the repair is not covered under the warranty, while the sealed-system portion is covered. Customer understood. Also found a small amount of oil at the furthest condenser Lokring connection, indicating a refrigerant leak. Returned and replaced the compressor and filter drier and repaired the leaking condenser Lokring connection. Began pressure testing the sealed system with nitrogen. At approximately 200 PSI, heard popping noises coming from inside the side wall of the refrigerator. Increased pressure to 350 PSI, but the system immediately began losing pressure and could not maintain the test pressure. After approximately nine minutes, pressure had dropped more than 40 PSI. Further inspection confirmed a significant internal refrigerant leak at the evaporator/cabinet area. Reassembled the refrigerator and advised the customer of the findings. Samsung will contact the customer regarding further resolution.

Model: MVWB766FW1 Location: Bokeelia, FL 33922 Repair Summary Checked washer for excessive noise during the spin cycle and frequent off-balance conditions. Customer stated the gearcase had previously been replaced. Tested the suspension rods and found them worn, contributing to the off-balance condition. Inspected underneath the washer and found fresh oil leaking from the gearcase, confirming the gearcase had failed again. Determined the unit required another complete tub job along with replacement of the suspension rods. Began disassembling the washer for the repair but found the required gearcase had not been sent. Left the supplied parts on site and the washer disassembled until the correct gearcase could be obtained. Returned and completed the full tub job. Reassembled and tested the washer, verifying proper operation with no abnormal noise, off-balance condition, or water leaks (see video). Unit is working properly at this time.

Model: RF23BB89008MAA Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for no ice/slow ice production. Upon arrival, connected HASS and ran a service diagnostic report, which showed several stored error codes including high temperatures and a communication fault between the main control board and Family Hub. Ran the Weak Cooling Test and found the freezer averaging approximately 22°F, which is not cold enough for proper ice production. Inspected the compressor area and found evidence of a slight refrigerant leak at the condenser coupler. Performed a bubble test and confirmed the leak. Determined the refrigerator required a sealed-system repair along with replacement of the main control board and Family Hub to correct the communication fault. Returned and installed the ordered components and completed the sealed-system repair. Pressurized the system with 350 PSI of nitrogen and isolated it for 15 minutes, recording a 3.7 PSI pressure drop, resulting in a passing pressure test. Bubble tested all repaired joints and found no leaks. Evacuated the system to approximately 600 microns and recharged it according to factory specifications. Checked all components and verified the communication error had cleared. Set temperatures accordingly and advised the customer to allow approximately 24 hours for proper cooling and ice production. Customer understood. Unit checks normal at this time.

Model: RF32CG5400MTAA Location: Lehigh Acres, FL 33974 Repair Summary Checked refrigerator for no cooling. Upon arrival, customer stated the refrigerator had started cooling normally again the previous day. Connected HASS and found a stored 21 error code for the freezer evaporator fan, which affects airflow and cooling in both the freezer and fresh food sections. Replaced the freezer evaporator cover assembly. During additional testing, found the large cube ice maker was not producing ice. Verified the ice maker was calling for water, but water was not passing through the filter housing. Ordered and replaced the filter housing. Tested operation after the repair and verified proper water flow was restored with no issues. Unit is operating properly at this time.