Model: WTW4900BW1 Location: Cape Coral, FL 33914 Repair Summary Customer reported that the washer would not initiate or complete a cycle and was only producing a humming noise without performing any functions. Entered the washer into diagnostic mode and retrieved a stored long-drain error code, indicating that the unit was experiencing difficulty evacuating water. During testing, confirmed that the drain pump was receiving 120 VAC but was only humming without properly operating. Removed and inspected the drain pump assembly for foreign objects, debris, or obstructions that could prevent the impeller from rotating. No blockages or foreign materials were found. Based on the verified voltage supply, abnormal pump operation, and absence of obstructions, determined that the drain pump had failed internally and required replacement. Installed a new drain pump assembly and performed an automatic diagnostic test cycle to verify proper operation of the washer. Confirmed that the unit filled with water, agitated, drained, and entered the spin cycle as designed. Verified that the replacement drain pump was operating correctly and successfully evacuating water from the tub. Inspected the pump connections and surrounding components for water leakage during and after testing, with no leaks detected. All tested functions passed, and the washer is operating normally at this time.

Model: JGSS66SEL3SS Location: Fort Myers, FL 33908 Repair Summary Checked cooktop for customer complaint of a loose burner control knob. Upon inspection, determined that the issue was not with the knob itself but with the entire gas burner control switch assembly, which was loose and separating at its center connection point. This separation was compromising the structural integrity of the switch assembly and causing excessive movement when operating the burner control. Determined that the defective switch required replacement to restore proper operation and secure mounting. Uploaded video documentation of the condition and ordered the necessary replacement component. Returned and installed the new gas burner control switch assembly. Following installation, inspected the mounting and connections to ensure the replacement switch was properly secured with no excessive movement or looseness. Operated the affected burner multiple times to verify proper ignition, control response, and mechanical stability. Additionally, tested all remaining cooktop burners and confirmed that each ignited and operated correctly. The previously loose burner control is now secure and functioning properly. Repair completed successfully, with all burners operating as designed and no additional issues identified at this time.

Model: NE58R9431SS/AA Location: North Fort Myers, FL 33903 Repair Summary Customer reported that the oven cooling fan continues running for several hours after oven use, requiring her to shut off the circuit breaker to stop the fan. Customer also stated that on several occasions, she has awakened to find the cooling fan operating even though the oven was not being used. Upon arrival, inspected the unit and confirmed that no cooling fans were operating. Checked the electronic control system and found no stored error codes or active faults. Performed an operational test by initiating an oven preheat cycle to evaluate cooling fan operation and control response. The cooling fan activated during preheating as expected. Upon turning the oven off, the cooling fan shut down immediately, indicating that the fan control was responding properly during testing. Unable to duplicate the customer's reported intermittent condition. At the time of inspection, the oven was operating as designed, with no abnormalities detected. Advised the customer to continue monitoring the appliance and document any recurrence of the cooling fan operating excessively or unexpectedly, as further diagnosis may be necessary if the condition returns.

Model: NE63A6511SS/AA Location: Lehigh Acres, FL 33971 Repair Summary Replaced the cracked glass cooktop assembly as authorized and approved by Samsung. Documented the condition of the original cooktop and the completed repair by uploading before-and-after photographs. Following installation, tested all surface heating elements and verified proper operation. Confirmed that all burner controls and heat regulation functions are operating correctly across their respective settings. Repair completed successfully, and the unit is functioning as designed with no additional issues identified at this time.

Model: LDFN4542S Location: Cape Coral, FL 33914 Repair Summary Checked dishwasher for reported water leakage during operation. Upon arrival, initiated a wash cycle and carefully pulled the dishwasher out from the cabinet to allow access for a thorough inspection. Operated the dishwasher for approximately one hour while monitoring the unit for signs of water leakage. Inspected the water connections, surrounding areas, and base of the dishwasher. No active leaks were observed or could be duplicated during testing. Inspected the float switch and leak detection area in the bottom base of the dishwasher and confirmed the area was completely dry, with no evidence of accumulated water. Also inspected the garbage disposal connection and verified that the dishwasher drain inlet knockout plug had been removed. After extended operational testing, no water leaks or abnormal conditions were identified. Dishwasher checks normal at this time, and the reported leak could not be duplicated.

Model: RF27CG5400SRAA Location: Naples, FL 34110 Repair Summary Checked refrigerator for customer complaint of both ice makers not producing ice. Upon arrival, measured the freezer compartment temperature at approximately 6°F, which is within an acceptable range for ice production. Connected Samsung HASS diagnostic software and performed the Weak Cooling Test, which passed without any errors or abnormalities. Further inspection revealed that both ice makers were failing to initiate their automatic harvest cycles, preventing normal ice production. Determined that both ice maker assemblies required replacement. Replaced both ice maker assemblies and performed an overall HASS diagnostic test, which passed without any issues. Manually cycled both ice makers and verified that each successfully completed its harvest cycle and filled with water as designed. Also checked the refrigerator's display settings to confirm that both ice makers were enabled and properly configured for operation. Advised the customer to allow approximately 24 hours for ice production to resume following the repairs. Both ice makers are functioning properly during testing, and the unit checks normal at this time.

Model: WA52DG5500AVUS Location: Lehigh Acres, FL 33972 Repair Summary Checked washer for customer complaint of excessive vibration and out-of-balance conditions during operation. Upon inspection, found the suspension rods damaged and no longer providing proper tub support and stability. Also identified an issue with the main electronic control board, which caused the washer to stop during the overall diagnostic test. Uploaded a video documenting the control board malfunction prior to completing the repairs. Replaced the defective suspension assemblies and main electronic control board to restore proper tub stability and operation. Tested the washer following the repairs and uploaded a video documenting its operation. Customer showed the blanket previously washed in the unit. Explained that the blanket was too large for the washer's capacity and can become excessively heavy when saturated with water, creating an unbalanced load and placing additional stress on the suspension system and other mechanical components. Educated the customer on proper load sizes, weight distribution, and appropriate wash cycle selection to help prevent future out-of-balance conditions and premature component failures. Unit checks normal at this time.

Model: JB968B0K3BB Location: Cape Coral, FL 33993 Repair Summary Checked range for improper operation. Upon inspection, verified that the cooktop burners are functioning properly and cycling between high and low heat settings as designed. Confirmed the range is receiving the proper 240 VAC power supply at the terminal block. Further testing revealed that the oven is inoperative in both Bake and Broil modes. Performed continuity testing on both the bake and broil heating elements and confirmed continuity through both components. Electrical testing determined that the main electronic control board is not supplying the required voltage to the bake heating element, indicating a defective main control board. The range requires replacement of the main electronic control board to restore proper oven operation. Unfortunately, GE has discontinued the required control board, and the part is no longer available. Due to the unavailability of this essential component, the repair cannot be completed. The range is considered non-repairable through currently available manufacturer replacement parts.

Model: RF32CG5D00SRAA Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for customer complaint of no cooling. Upon arrival, found the refrigerator operating excessively loud, with significant heat coming from the compressor compartment. Measured temperatures in both the freezer and fresh food compartments, which were in the 80s°F. Compressor temperature was over 190°F. Accessed the sealed refrigeration system and confirmed refrigerant was present, indicating the system was not completely depleted of refrigerant. Based on the inspection and operating conditions, determined that the compressor was defective and required replacement. Ordered a new compressor and turned the refrigerator off before leaving, as the home was unoccupied. Upon returning for the compressor replacement, discovered that the silicone plug inside the compressor service port was damaged while preparing the connection for the refrigeration gauges. Attempted to retrieve the damaged plug using a small screwdriver without success. Cut into the service tubing to gain access; however, the rubber plug continued breaking apart and moving farther into the tubing. The remaining tubing length was insufficient to establish a proper connection, and an additional connection attempt resulted in further damage. Determined that another replacement compressor was necessary to complete the repair correctly. Returned and successfully installed the new compressor. Pressurized the sealed refrigeration system with 353 PSI of nitrogen and monitored the pressure for 25 minutes. No pressure loss was observed throughout the test, indicating no detectable leaks at the tested connections. Evacuated the refrigeration system using a vacuum pump and charged the unit with 3.3 oz of refrigerant. Connected Samsung HASS diagnostic software and performed the Weak Cooling Test and Overall Diagnostic Test, with all tests passing successfully. Verified proper operation following the repair. Advised that the refrigerator will require approximately 34 hours to return to normal operating temperatures. Unit checks normal at this time.

Model: RF27T5501SG/AA Location: Fort Myers, FL 33901 Repair Summary Checked refrigerator for an 84C error code requiring compressor and main control board replacement. Upon arrival, accessed and opened the sealed refrigeration system and discovered that no refrigerant remained in the system, indicating a possible refrigerant leak. Informed the customer of the findings and explained that an undetected leak could be present within the sealed system. Customer acknowledged the potential concern and authorized proceeding with the repair. Removed the existing compressor and installed a new compressor along with a new main control board as requested by Samsung to address the 84C error code. Pressurized the sealed system with 354 PSI of nitrogen and monitored the pressure for 25 minutes. No pressure loss was observed during testing, indicating no detectable leaks under the test conditions. Evacuated the refrigeration system using a vacuum pump and charged the unit with 2.65 oz of refrigerant. Connected Samsung HASS diagnostic software and performed an overall diagnostic test to verify system operation following the repairs. Customer also requested a separate repair estimate for the French door heater.