Model: GTD48EASW0WB Location: LaBelle, FL 33935 Repair Summary Checked washer for customer complaint of squeaking noises during operation. Inspected the unit and performed a repeat repair by replacing the heater can assembly and drum sleeve to address the reported noise concern. After completing the repairs, operated the washer to verify proper drum movement and check for abnormal noises. No squeaking or unusual operating noises were present during testing. Uploaded a video documenting the washer operating normally following the repair. Unit checks normal at this time.

Model: DVE53BB8700VA3 Location: Cape Coral, FL 33990 Repair Summary Checked dryer for customer complaint of the unit running and subsequently displaying an HC error code, indicating an abnormal heating or overheating condition. Verified that the dryer was receiving the proper 240V electrical supply. Connected Samsung HASS diagnostic software and retrieved three stored error codes, including the HC fault. Disassembled the dryer and removed the drum to access and inspect the heating system components. Performed continuity testing on the heating element and associated thermal fuses. The heating element and remaining protective components tested within specifications; however, the thermal fuse located on the blower housing was found defective. Replaced the defective thermal fuse and reassembled the dryer. Operated the unit to verify proper heating and overall functionality following the repair. All components tested operated normally, with no further issues detected during testing. Also performed a CPS dryer vent airflow test and advised the customer that the exhaust vent requires cleaning to maintain proper airflow and help prevent overheating and premature component failure. Educated the customer on the importance of having the dryer vent professionally cleaned at least once annually. Dryer checks normal at this time.

Model: MHWE450WW00 Location: Fort Myers, FL 33905 Repair Summary Checked washer for customer complaint of excessive vibration during the spin cycle. Upon inspection, loaded the washer with four towels and operated the unit through a spin cycle to evaluate vibration, tub stability, and overall performance. Washer completed testing without any abnormal vibration or operational issues. No mechanical defects were identified, and the unit is operating as designed. Educated the customer that some vibration is normal during high-speed spin cycles, particularly when the washer is installed on smooth vinyl flooring, which can allow the appliance to shift more easily due to reduced traction. Explained the importance of proper load distribution to help minimize vibration during operation. Also advised the customer that future service visits where no mechanical or operational defects are identified may result in a diagnostic service charge, as normal operating characteristics are not considered a warrantable failure. Customer acknowledged and understands. Unit checks normal at this time.

Model: RF27CG5400SRAA Location: Fort Myers, FL 33907 Repair Summary Checked refrigerator for customer complaint of no cooling. Upon arrival, connected Samsung HASS diagnostic software and retrieved error codes 71, 72C, and 21C, indicating faults associated with the cooling system and BSD blower fan operation. Inspected the refrigerator and determined that replacement of the evaporator assembly was necessary to correct the airflow and cooling issues. Replaced the evaporator assembly and tested all associated components to verify proper operation. Confirmed that air is now circulating correctly throughout the refrigerator. Performed a complete HASS diagnostic test, which passed without any errors or abnormalities. Also manually cycled both ice makers located in the bottom freezer compartment to verify operation. Advised the customer to replace the existing third-party water filter with a genuine Samsung filter to help prevent potential water flow and ice production issues. Instructed the customer to allow approximately 24 hours for the refrigerator to return to normal operating temperatures. All components tested are functioning properly, and the unit checks normal at this time.

Model: SHE3ADF5N/01 Location: North Fort Myers, FL 33903 Repair Summary Checked dishwasher for customer complaint of poor cleaning performance despite the unit completing wash cycles. Operated the dishwasher and verified that it fills with the proper amount of water and initiates the wash cycle. Confirmed the drain installation was correct and the circulation motor was running; however, the wash water was not heating properly. Attempted to enter diagnostic mode but was unsuccessful. No stored error codes were found. Based on the inspection and operational testing, determined that the heat pump assembly was not functioning properly and required replacement. Also found multiple broken rack wheels requiring replacement. Replaced the motor/heat pump assembly and damaged rack wheels. After completing the repairs, operated the dishwasher through a wash cycle and verified proper operation. Unit is now operating as designed. Explained to the customer that the console is considered a cosmetic component and is not covered under the warranty. Also educated the customer on proper loading procedures, specifically advising caution when placing cups on the lower rack. Due to the larger openings in the rack, smaller cups can extend through the bottom and obstruct the lower spray arm, preventing proper rotation and water distribution during the wash cycle. Unit checks normal at this time.

Model: WTW5015LW0 Location: Fort Myers, FL 33919 Repair Summary Checked washer for reported drainage issues. Upon arrival, verified that the washer would power on but would not initiate a wash cycle. Also found that the door latch would not engage properly, preventing normal operation. Performed a visual inspection of the unit and discovered a damaged wiring harness underneath the washer. Attempted to repair the damaged electrical connection and was able to restore drain pump operation temporarily; however, the washer continued to display error codes and would not operate properly. Based on the inspection and troubleshooting performed, determined that the washer requires replacement of the main control board, door latch assembly, wiring harness, and drain pump to restore proper operation. Discussed the findings and necessary repairs with the customer. Due to the extent of the repairs required, the customer declined further service and elected to purchase a new washer instead. Unit remains unrepaired.

Model: KOCE500ESS09 Location: Alva, FL 33920 Repair Summary Checked microwave/wall oven combination for an inverter fault error code. Inspected the unit and confirmed the reported fault. Uploaded a video documenting the condition and error code prior to performing repairs. Determined that replacement of the main control board, microwave main control board, inverter board, and magnetron was required to correct the issue. Replaced the main control board, microwave main control board, inverter board, and magnetron. After completing the repairs, tested the unit to verify proper operation and confirm the inverter fault was resolved. Uploaded an additional video documenting the unit's operation following the repairs. Unit checks normal at this time, with no further issues detected.

Model: WF53BB8900ADUS Location: Fort Myers, FL 33901 Repair Summary Checked washer for water leaks. Upon arrival, inspected the unit and confirmed water leaking from the front door area. Replaced the door diaphragm (door boot seal) to correct the leak and ensure a proper seal between the door and tub assembly. After completing the repair, filled the washer tub approximately halfway with water and allowed the unit to agitate for several minutes to verify proper operation and check for leaks. No water leaks were detected during testing. Connected HASS diagnostic software and performed all applicable diagnostic tests, which passed without any errors or abnormalities. Informed the customer of the repair performed and verified that the washer is operating properly with no leaks detected at this time.

Model: ASI2575GRW01 Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for not cooling properly. Upon arrival, found the refrigerator powered off. Restored power and observed that the evaporator and condenser fans were operating, but the compressor was repeatedly cycling on and off without maintaining continuous operation. Inspected the compressor starting components and determined that the compressor start relay was defective. Replaced the compressor start relay and capacitor to correct the issue. Following the repair, verified that the compressor, evaporator fan, and condenser fan were operating properly. Advised the customer to allow approximately 24 hours for the refrigerator to reach normal operating temperatures of 0°F in the freezer and 37°F in the fresh food compartment. Also identified significantly reduced water pressure supplying the refrigerator's filtration system. Replaced the water filter; however, the low water flow condition remained unchanged. Advised the customer that the reverse osmosis filtration system located under the sink may be restricting the water supply and should be inspected. Refrigerator cooling components check normal at this time.

Model: WTW4855HW1 Location: Lehigh Acres, FL 33972 Repair Summary Checked washer for abnormal noises and a reported water leak during the Bulky cycle. Disassembled and inspected the washer and found evidence of leakage from the transmission/gearcase assembly, confirming the need for a complete tub repair. Determined that replacement of the suspension rods, wash plate, gearcase, filter, cam, actuator, drive belt, mounting screws, agitator, stainless steel basket, and outer tub was necessary. Advised the customer that the dryer must be removed from the room and the work area made accessible prior to the return visit to provide adequate space for the repair. Customer acknowledged these requirements. The stainless steel basket was not in stock, and the warranty company advised that locating the part could take up to 5 business days. Returned and completed the tub repair, replacing the necessary components and reassembling the washer. Verified that all components and hoses were properly positioned and secured during reassembly. The customer had purchased a replacement washer and relocated the original unit to the garage. As a result, the repaired washer was not connected to a water supply, and a complete operational test, including fill, wash, drain, spin, and leak verification, could not be performed. Repair and reassembly were completed; however, proper operation and leak-free performance could not be confirmed due to the unit being disconnected from the water supply.