Model: WTW4957PW0 Location: Naples, FL 34112 Repair Summary Checked washer for not shutting off. Upon arrival, diagnosed a faulty main control board. Replaced the control board and calibrated the washer. The water supply was turned off to the unit. When attempting to turn the water back on, found water leaking from the household shutoff valve. Immediately turned the water supply back off and advised the customer that a plumber will need to repair the shutoff valve before the water can safely be restored to the washer.

Model: WA50R5200AW/US Location: Fort Myers, FL 33901 Repair Summary Checked washer for going off balance. Checked the unit for error codes and found only an error related to the failed suspension assemblies. Replaced all four suspension assemblies as approved by the customer. Ran calibration mode and diagnostics, and the unit passed all tests. Showed the customer the difference before and after the repair and verified the tub is now significantly more stable with the new suspension assemblies installed. Unit checks normal at this time.

Model: HTX24EASK0WS Location: Lehigh Acres, FL 33971 Repair Summary Checked dryer for not starting. Upon inspection, found a broken push button preventing the start switch from being engaged. Replaced the push button as approved by the manager and tested operation. Uploaded a video verifying the dryer is now starting and operating properly with no issues.

Model: GDT655SSJ5SS Location: Cape Coral, FL 33991 Repair Summary Checked dishwasher for not powering on. Verified proper voltage to the unit. Connected SmartHQ and found an error indicating multiple resets, with no other error codes present. SmartHQ showed a software update specifically addressing this issue (see pictures). Completed the software update and tested operation. Also disconnected and reconnected the display connection at the main board, which restored the display. Unit is now powering on and operating properly. No broken wires were found during inspection; however, these units are known to develop wiring issues. If the problem returns, the main control board and door harness may need to be replaced.

Model: RF70F27SERAA Location: Cape Coral, FL 33990 Repair Summary Checked refrigerator for the door dispenser not changing selections. Customer stated the dispenser would only dispense water and would not respond or switch to ice. Verified the dispenser was receiving voltage but was not responding. While removing the dispenser for further inspection, the assembly lost power completely, confirming a faulty dispenser assembly. Replaced the dispenser assembly and tested operation by switching between water, cubed ice, and crushed ice. Dispensed each selection and verified the dispenser now responds and operates properly. Ran a HASS service diagnostic report and verified proper temperatures and operation of all other components. No error codes or additional issues found. Unit checks normal.

Model: DV45H7000EW/A2 Location: Lehigh Acres, FL 33972 Repair Summary Checked dryer for no heat. Upon inspection, found the heating element had failed. Provided the customer with an estimate for the repair, and the customer declined the repair and decided to purchase a new dryer instead. Reassembled the unit and completed the service call.

Model: WF45B6300AP/US Location: Fort Myers, FL 33905 Repair Summary Checked washer for not draining. Upon inspection, found the drain pump was not running at all. Customer stated hair had previously been found inside the drain pump. Replaced the drain pump and tested operation. Verified the washer is now draining and operating properly. Advised the customer to clean the drain pump filter more frequently to help prevent future pump blockage and premature failure.

Model: LFXC22596S Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for a water leak from the bottom left corner. Upon inspection, found water coming from behind the refrigerator and noted water damage to the adjacent cabinets and wall. Traced the leak to the household water supply line coming from the wall (see video). Verified the refrigerator water valve and internal valve are not leaking. Also found the refrigerator is being double filtered with an additional inline filter behind the unit. Advised the customer to remove the inline filter since the refrigerator already has its own filter, as double filtration may cause water pressure issues. Shut off the refrigerator water supply under the sink to prevent further leaking and recommended contacting a plumber to repair the household water line. Regarding ice buildup in the freezer, found only a minimal amount of frost consistent with the door being left open too long or not closing completely. Found the freezer rails were not extending fully and corrected them so the door now opens completely. Advised the customer to fully open the freezer door when accessing the compartment to prevent the rails from becoming misaligned. The frost is not affecting cooling and is unrelated to the water leak.

Model: WA45T3200AW/A4 Location: Cape Coral, FL 33993 Repair Summary Checked washer for not powering on. Upon inspection, found the control panel would chime but the display would not illuminate. Diagnosed a faulty main control board. Replaced and programmed the new board, then tested operation and verified the washer is working properly at this time (see video). Ran the HASS Overall Check and submitted a passing report to Samsung.

Model: WF45T6000AW/A5 54 Location: Fort Myers, FL 33966 Repair Summary Checked washer for not starting. Upon inspection, found active error codes for the door lock and main board communication. Ran diagnostics and uploaded a video showing the door lock was not attempting to latch and the main control board was clicking. Replaced the main control board and cycled the door lock three times with no issues. Ran diagnostics and the unit completed testing with no problems. Advised the customer to monitor the washer and, if the issue returns, the door lock mechanism will need to be replaced.