Model: WTW5015LW0 Location: Fort Myers, FL 33919 Repair Summary Checked washer for reported drainage issues. Upon arrival, verified that the washer would power on but would not initiate a wash cycle. Also found that the door latch would not engage properly, preventing normal operation. Performed a visual inspection of the unit and discovered a damaged wiring harness underneath the washer. Attempted to repair the damaged electrical connection and was able to restore drain pump operation temporarily; however, the washer continued to display error codes and would not operate properly. Based on the inspection and troubleshooting performed, determined that the washer requires replacement of the main control board, door latch assembly, wiring harness, and drain pump to restore proper operation. Discussed the findings and necessary repairs with the customer. Due to the extent of the repairs required, the customer declined further service and elected to purchase a new washer instead. Unit remains unrepaired.

Model: KOCE500ESS09 Location: Alva, FL 33920 Repair Summary Checked microwave/wall oven combination for an inverter fault error code. Inspected the unit and confirmed the reported fault. Uploaded a video documenting the condition and error code prior to performing repairs. Determined that replacement of the main control board, microwave main control board, inverter board, and magnetron was required to correct the issue. Replaced the main control board, microwave main control board, inverter board, and magnetron. After completing the repairs, tested the unit to verify proper operation and confirm the inverter fault was resolved. Uploaded an additional video documenting the unit's operation following the repairs. Unit checks normal at this time, with no further issues detected.

Model: WF53BB8900ADUS Location: Fort Myers, FL 33901 Repair Summary Checked washer for water leaks. Upon arrival, inspected the unit and confirmed water leaking from the front door area. Replaced the door diaphragm (door boot seal) to correct the leak and ensure a proper seal between the door and tub assembly. After completing the repair, filled the washer tub approximately halfway with water and allowed the unit to agitate for several minutes to verify proper operation and check for leaks. No water leaks were detected during testing. Connected HASS diagnostic software and performed all applicable diagnostic tests, which passed without any errors or abnormalities. Informed the customer of the repair performed and verified that the washer is operating properly with no leaks detected at this time.

Model: ASI2575GRW01 Location: Cape Coral, FL 33993 Repair Summary Checked refrigerator for not cooling properly. Upon arrival, found the refrigerator powered off. Restored power and observed that the evaporator and condenser fans were operating, but the compressor was repeatedly cycling on and off without maintaining continuous operation. Inspected the compressor starting components and determined that the compressor start relay was defective. Replaced the compressor start relay and capacitor to correct the issue. Following the repair, verified that the compressor, evaporator fan, and condenser fan were operating properly. Advised the customer to allow approximately 24 hours for the refrigerator to reach normal operating temperatures of 0°F in the freezer and 37°F in the fresh food compartment. Also identified significantly reduced water pressure supplying the refrigerator's filtration system. Replaced the water filter; however, the low water flow condition remained unchanged. Advised the customer that the reverse osmosis filtration system located under the sink may be restricting the water supply and should be inspected. Refrigerator cooling components check normal at this time.

Model: WTW4855HW1 Location: Lehigh Acres, FL 33972 Repair Summary Checked washer for abnormal noises and a reported water leak during the Bulky cycle. Disassembled and inspected the washer and found evidence of leakage from the transmission/gearcase assembly, confirming the need for a complete tub repair. Determined that replacement of the suspension rods, wash plate, gearcase, filter, cam, actuator, drive belt, mounting screws, agitator, stainless steel basket, and outer tub was necessary. Advised the customer that the dryer must be removed from the room and the work area made accessible prior to the return visit to provide adequate space for the repair. Customer acknowledged these requirements. The stainless steel basket was not in stock, and the warranty company advised that locating the part could take up to 5 business days. Returned and completed the tub repair, replacing the necessary components and reassembling the washer. Verified that all components and hoses were properly positioned and secured during reassembly. The customer had purchased a replacement washer and relocated the original unit to the garage. As a result, the repaired washer was not connected to a water supply, and a complete operational test, including fill, wash, drain, spin, and leak verification, could not be performed. Repair and reassembly were completed; however, proper operation and leak-free performance could not be confirmed due to the unit being disconnected from the water supply.

Model: RS22T5201SG/AA Location: Bonita Springs, FL 34134 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the refrigerator powered off at the circuit breaker. Restored power and checked for stored error codes. Found error code 84C, indicating a compressor malfunction. Refrigerator was manufactured in 2021, so sealed system warranty coverage was initially uncertain. Inspected the copper refrigerant lines for signs of oil or refrigerant leakage and found no visible evidence. Contacted the customer and explained the diagnosis and necessary repairs. Prior to beginning any work, documented preexisting cosmetic damage to the front door and side of the refrigerator with photographs. Unplugged the refrigerator after completing the initial inspection. Confirmed that the sealed system repair was covered under warranty; however, the main control board was not covered and would be the customer's responsibility. Quoted $475 for the main control board repair, less the $100 diagnostic fee, leaving a remaining balance of $375 plus applicable sales tax. Removed and replaced the defective compressor and main control boards. Pressurized the sealed system to 350 PSI with nitrogen and monitored pressure for 25 minutes, observing a 2 PSI drop, which was determined to be within acceptable limits during testing. No evidence of refrigerant leakage was identified. Evacuated the sealed system and recharged the refrigerator with 2.69 oz of refrigerant. Connected HASS diagnostic software and performed an overall system test, which passed without any issues. Verified proper fan operation and airflow throughout the refrigerator. Placed the removed components near the trash can and turned off the ice maker to prevent unnecessary operation while the customer was away and the refrigerator returned to normal operating temperatures. All checks good at this time.

Model: DLE6100W Location: Fort Myers, FL 33916 Repair Summary Checked dryer for stopping prematurely during operation. Service ticket indicated that the customer had previously had the dryer vent system cleaned. Upon inspection, measured exhaust airflow using a manometer and found readings indicating poor airflow and a significant restriction in the venting system. Determined that the restricted exhaust airflow was causing excessive heat buildup, resulting in the dryer overheating and shutting down before completing the cycle. Performed operational testing and verified that the drum rotates properly and the heating system cycles as intended. Advised the customer that the dryer exhaust vent system requires additional cleaning to remove the restriction and restore proper airflow. No internal dryer component failures were identified during testing. Other than the external vent restriction, the dryer checks normal at this time.

Model: RF90F23AECEAA Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for an inoperative Family Hub display and automatic water dispensing system. Connected HASS diagnostic software and retrieved four stored error codes associated with the main control board. Advised the customer that the communication issue needed to be addressed first to restore proper refrigerator operation. Further inspection of the sealed system revealed a refrigerant leak at the high-side connection. Determined that sealed system repairs were necessary, along with replacement of the unresponsive Family Hub display and defective Beverage Center assembly. Installed a new service port, filter drier, and high-side coupler. Pressurized the sealed system to 350 PSI with nitrogen and performed a bubble leak test on all connections; no leaks were detected. Evacuated the sealed system to 600 microns and recharged the refrigerator with 78 grams of R600a refrigerant. Replaced the Family Hub assembly to correct the blank, unresponsive display and replaced the Beverage Center assembly due to the water valve not opening completely. Connected HASS diagnostic software and performed operational testing following the repairs. Verified that the refrigerator was functioning properly and operating according to manufacturer specifications. Unit checks normal at this time.

Model: WRS315SDHZ19 Location: Fort Myers, FL 33966 Repair Summary Checked refrigerator for no ice production. Upon arrival, measured the internal freezer temperature between the middle drawers and found it to be approximately 10°F. Used an infrared thermometer to check the surface temperature in the ice maker area and recorded -4°F, indicating sufficiently cold conditions for ice production. Inspected the ice maker and found ice present in the mold; however, the ice maker was not cycling or completing the harvest process. Determined that the ice maker was defective and required replacement. Removed and replaced the defective ice maker. Manually cycled the new ice maker and verified that it completed the harvest cycle and filled with water properly. Confirmed proper operation following the repair. Advised the customer that the refrigerator may require up to 72 hours of normal operation to completely fill the ice storage bucket. Unit checks normal at this time.

Model: PZS22MYKFHFS Location: Ave Maria, FL 34142 Repair Summary Checked refrigerator for abnormal noises. Upon inspection, identified gurgling noises originating from the refrigerant lines behind the rear interior cabinet wall. Further inspection revealed visible deformation of the rear cabinet wall and signs of condensation (sweating) in the affected area. Contacted GE Technical Support to report the findings and submitted documentation of the cabinet deformation, condensation, and abnormal refrigerant noises for further evaluation. GE Technical Support is currently reviewing the documented findings to determine the appropriate resolution. Due to the condition of the cabinet and refrigerant lines, no repairs were performed at this time. GE will contact the customer directly regarding further resolution and a potential unit exchange.