Model: NE63A6511SS/AA Location: Lehigh Acres, FL 33971 Repair Summary Checked range for rear small burners not working. Upon inspection, found evidence of a roach infestation inside the range. Advised the customer of the findings and explained that Samsung would need to review the documentation to determine whether the repair would qualify for warranty coverage. Submitted photos and documentation to Samsung for review. Samsung reviewed the documentation and confirmed that the repair is not covered under warranty due to the roach infestation. No repairs performed at this time.

Model: WRF555SDHV01 Location: Cape Coral, FL 33914 Repair Summary Checked refrigerator for ice maker leaking and not producing ice. Upon arrival, verified proper water pressure to the refrigerator. Removed the ice maker and found the water fill tube and ice maker fill compartment frozen, preventing proper water flow and ice production. Replaced the ice maker, water inlet valve, and fill tube assembly. Cycled the ice maker and verified proper operation with no leaks or additional issues. Customer also reported an issue with the fresh food compartment light module. Returned for the scheduled repair and replaced the defective light module. Tested the lighting system and verified proper operation. Unit checks normal at this time.

Model: RF31CG7400MTAA Location: Bokeelia, FL 33922 Repair Summary Checked refrigerator for fresh food and freezer sections not cooling properly. Upon arrival, connected HASS and ran the Weak Cooling Test, which failed due to abnormal temperatures in both compartments. Inspected the compressor compartment and verified the compressor and all fans were operating properly. No oil residue was found at the accessible coupler connections. Removed the freezer evaporator cover and found only a partial frost pattern on the top portion of the evaporator coil, indicating a sealed-system issue. Pressurized the sealed system and located a microscopic leak at the high-side coupler. Replaced both high-side couplers, the filter drier, and service port. Pressurized the system and bubble checked all accessible connections with no additional leaks found. The system lost approximately 3.5 PSI over 15 minutes. The refrigerator was still operating during the pressure test, with the fresh food section around 40°F and the freezer in the upper 20s°F. Advised that the operating temperatures can affect pressure readings during the leak test. Evacuated the system to approximately 600 microns and recharged with 85 grams of R600a according to specification. Restored operation and advised the customer to allow approximately 24–48 hours for the refrigerator to regulate temperatures and resume normal ice production. Unit checks normal at this time.

Model: RF90F29EECRAA Location: Lehigh Acres, FL 33976 Repair Summary Checked refrigerator for no cooling. Upon inspection, found a refrigerant leak at the condenser Lokring connection. Attempted to repair the leak by replacing the Lokring fitting; however, the connection continued to leak after the repair. After multiple repair attempts, there was insufficient tubing remaining to safely perform another repair. Contacted manufacturer technical support and documented the findings and unsuccessful repair attempts. Technical support submitted the case for further review and advised that the manufacturer will contact the customer directly regarding the next steps. Unit remains pending manufacturer resolution.

Model: MVW4505MW1 Location: Lehigh Acres, FL 33971 Repair Summary Checked washer for no draining. Upon arrival, found a broken wiring harness and a shorted drain pump. Replaced the wiring harness and drain pump, then tested the washer. Verified the unit is now draining and operating properly with no leaks. Uploaded video documentation showing the washer functioning correctly. Unit checks normal at this time.

Model: LFXC22526D/00 Location: Naples, FL 34110 Repair Summary Checked refrigerator for not dispensing filtered water. Upon arrival, removed the water filter and found there was no pressure holding the filter in place, allowing it to be removed easily. Tested the refrigerator water supply and verified good water pressure. Reinstalled the filter and found that the high water pressure required additional force to fully seat and twist the filter into the locked position. Properly installed and secured the filter, then tested the water dispenser and verified proper filtered water flow with no issues. Demonstrated the proper filter installation procedure to the customer and explained that shutting off the refrigerator's water supply before removing or installing the filter will relieve pressure and make the filter easier to install. Unit checks normal at this time.

Model: CHS900P2M3S1 Location: Naples, FL 34119 Repair Summary Checked cooktop for reported abnormal noise and slow heating. Upon arrival, customer had a pot of water prepared for testing. Tested all burners and verified the left front burner brought the water to a high-medium heating level in approximately 2½ minutes. Tested the rear right burner and observed similar heating performance. Tested all burners through their operating settings and verified proper operation with no abnormal noises. Also adjusted the gasket between the glass cooktop and display after finding it had shifted underneath the glass. Retested the unit and found no additional issues. All burners are operating properly at this time.

Model: MDT24P3CST Location: Fort Myers, FL 33901 Repair Summary Checked dishwasher for E1 error code indicating a long drain condition. Customer stated the same issue has occurred approximately four times over the past couple of months; however, the dishwasher has drained properly each time we have serviced it. Cycled the dishwasher five times during the initial visit with no failures observed. Based on the recurring complaint, ordered the main control board and drain pump as preventative repairs, as either component could contribute to the reported condition. Verified the drain hose was properly secured and uploaded video documentation showing proper drain flow. Returned to complete the repair but was unable to fully remove the dishwasher due to the installation. Customer acknowledged the dishwasher had been forced into place after additional tile was installed over existing tile. Was able to replace the main control board only. Also found the power cord and electrical outlet showing signs of arcing. This condition can cause voltage drops and may result in the dishwasher stopping during a cycle. Advised the customer that the power cord is not covered under warranty and that a licensed electrician will be required to inspect and replace the electrical outlet. Customer is aware of these findings. Unit remains limited by installation and electrical concerns.

Model: GTD48EASW0WB Location: LaBelle, FL 33935 Repair Summary Checked dryer for abnormal noises and extended drying times. Customer stated the dryer was also taking too long to dry clothes. Disassembled the unit and inspected the front bearing area; no foreign objects or obstructions were found. Replaced the rear drum bearings and reassembled the dryer. Performed a heat test and demonstrated to the customer that the dryer is reaching excessive temperatures and taking longer than normal to cool down, indicating restricted airflow through the home's vent system. Advised the customer that the vent system, particularly the section routed through the roof, needs to be professionally inspected and cleaned due to the potential fire hazard associated with restricted dryer ventilation. Unit checks normal aside from the suspected external vent restriction.

Model: WRS315SDHW08 Location: Cape Coral, FL 33904 Repair Summary Checked refrigerator for weak water pressure from the dispenser and slow ice production. Upon arrival, found the customer is using an aftermarket water filter. Removed the filter and allowed the bypass to activate, which resulted in a significant increase in water pressure from the dispenser. Advised the customer that the issue could be caused by either the filter housing or the water filter. Replaced the filter housing assembly and retested the dispenser, but water pressure remained weak with the aftermarket filter installed. This indicates the water filter is restricting flow. Advised the customer to replace the aftermarket filter with a genuine manufacturer-approved water filter. Explained that restoring proper water flow should improve both dispenser pressure and ice production. All other refrigerator components are operating properly. Unit checks normal at this time.