Model: RF90F29EECRAA Location: Fort Myers, FL 33919 Repair Summary Checked refrigerator for an active 41 error code and the Family Hub not responding. Inspected the main control board, tabletop assembly, wiring, and connections and found no visible physical damage or disconnected wiring. Also found the Auto Door feature and AutoFill water pitcher were not functioning. Ordered a new Family Hub assembly, main control board, and tabletop assembly. Returned and replaced the ordered components. Tested operation and verified the AutoFill pitcher filled properly, the Auto Door feature is now operating, and the 41 error code has cleared. Ran diagnostics and the refrigerator passed all tests. Unit is working properly at this time.

Model: WRF555SDFZ18 Location: North Fort Myers, FL 33917 Repair Summary Checked refrigerator for poor ice production. Customer stated the unit was barely producing one batch of ice per day. Upon arrival, found the freezer temperature at approximately 36°F, which is not cold enough for proper ice production. Ice cream and other frozen items were soft. Inspected the ice maker and found the mold beginning to flake and peel, indicating the ice maker also requires replacement. Verified the compressor and condenser fan were running and found no visible signs of a refrigerant leak. Entered service mode and forced the freezer evaporator fan on, but found the fan was not producing proper airflow. Replaced the freezer fan assembly and ice maker; however, there was still no air circulation. Verified the control board was supplying approximately 12V DC to the fan circuit and suspected the replacement fan was defective. Returned with another new fan motor and experienced the same condition. Measured approximately 13.9V at the cabinet connector with the fan disconnected; however, voltage was lost once the fan was connected (see pictures). Although the connector in the ceiling appears visually normal, the internal cabinet connection appears unable to maintain proper electrical contact under load, preventing the evaporator fan from operating. The wiring and connector are incorporated into the refrigerator cabinet and cannot be accessed or repaired. Refrigerator remains unable to cool properly due to the inoperative freezer fan and is considered non-repairable.

Model: RF22KREDBSG/AA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for no ice and no water. Upon inspection, found the water supply to the refrigerator was shut off under the sink. Slowly opened the shutoff valve and restored water pressure to the refrigerator. Customer is using a generic water filter. Tested water flow and verified the dispenser produced approximately 8 oz of water in 8 seconds, indicating proper water pressure. No leaks found. The ice bucket is frozen in place and cannot be removed. Customer stated this issue has been repaired multiple times previously under Samsung warranty and continues to return. Customer elected to keep the ice maker turned off and discontinue using this feature. Verified all other components, including cooling, are operating properly with no error codes present. Unit checks normal at this time.

Model: WF45T6000AW/A5 Location: Cape Coral, FL 33914 Repair Summary Checked washer for a noise complaint, especially during the spin cycle. Customer stated the noise would stop when she pressed on the door. Tested the washer with a load of laundry using Rinse and Spin and confirmed a squeaking noise. Also noticed the washer was off balance. Traced the noise to loose screws on the front panel frame (see video). Tightened both lower frame screws and properly leveled the washer. Tested again and verified the noise is no longer present (see video). Advised the customer to avoid excessively large loads, as they can cause unbalanced conditions. Ran the HASS Overall Check and submitted a passing report to Samsung.

Model: RF32CG5900SRAA Location: Fort Myers, FL 33912 Repair Summary Checked refrigerator for no ice production and intermittent cooling issues. Customer reported multiple concerns, including water pipe error codes, intermittent cooling, and the Family Hub display intermittently not powering on. Found error code 41 stored on the main control board related to the Family Hub. Customer also stated the freezer had stopped cooling but later resumed. Checked the freezer temperature and found it at approximately 2°F, which is currently within normal range. Based on the intermittent display and communication issues, the refrigerator would require replacement of the Family Hub assembly and main control board, which may also be contributing to the intermittent cooling concern. The water pipes would also need to be replaced to address the water system errors. Due to the extent and cost of the required repairs exceeding the value of the refrigerator, the customer elected not to proceed and will replace the unit instead.

Model: WA44A3205AW/A4 Location: Lehigh Acres, FL 33971 Repair Summary Checked washer for not starting. Upon inspection, found a 4C error code indicating a water supply issue. Tested each water valve and found the cold water inlet valve clogged. Replaced the cold water valve and tested operation. Ran a spin cycle with wet sheets and verified proper operation after adjusting the load for balance. Uploaded videos documenting the repair and testing. Also advised the customer not to push the washer too far back, as the hot water supply line was becoming pinched behind the unit. Washer is working properly at this time.

Model: RF30BB6600QLAA Location: Estero, FL 33928 Repair Summary Checked refrigerator for an initial concern of slow ice production. Upon arrival, customer also reported concerns with the refrigerator and doors not being level and the French door mullion assembly being loose. Found the upper portion of the mullion disconnected and not properly attached to the door. Correctly seated the assembly, adjusted the front leveling feet, and shimmed the rear of the refrigerator. This properly squared the unit and aligned the doors. Connected HASS and ran a service diagnostic report, which showed no error codes. Fresh food temperatures were elevated, likely due to the mullion not properly closing and sealing the doors. Cycled both ice makers and found they would not rotate. Removed and inspected them, verified the fill tubes were not frozen, the heaters were functioning properly, and water pressure was good. Replaced the ice makers and retested. Both ice makers cycled properly and called for water with no leaks. Lowered the temperature settings to improve overall cooling and ice production. Ran the HASS Overall Quality Check and verified all components are communicating and operating properly. Customer will continue to monitor. Unit checks normal at this time.

Model: PFD95ESPW0GN Location: Ave Maria, FL 34142 Repair Summary Checked dryer for no power. Upon inspection, verified the main control board was receiving proper voltage but was not supplying power out to the unit. Replaced the main control board and display board. Tested operation after the repair and verified the dryer is now powering on, heating, and operating properly with no issues. Uploaded video confirming proper operation.

Model: GFW550SSN4WW Location: Naples, FL 34105 Repair Summary Checked washer for stopping in the middle of a cycle and becoming unusable. Upon arrival, verified the washer was receiving proper 120V. Powered the unit on successfully; however, within approximately 30 seconds, the washer powered off automatically and the relays on the main control board began clicking. Connected SmartHQ and ran a service diagnostic report, which showed several stored and active error codes related to the pressure switch, drain system, main control board, and inverter. SmartHQ also showed a mandatory software update. Attempted to complete the software update, but the update failed. Based on the diagnostic results, the unit will require replacement of the affected electronics and drain pump. Ordering the required parts. The warranty company will order any additional parts needed and send them to the customer.

Model: WRS325SDHZ08 Location: Lehigh Acres, FL 33976 Repair Summary Checked refrigerator for a no-cooling complaint. Upon inspection, found heavy sulfur contamination in the sealed-system area, causing corrosion and a refrigerant leak at the filter drier. Also found the refrigerant lines rusted and corroded. The refrigerator would require replacement of the filter drier and discharge line; however, due to the extent of the sulfur contamination and the unit being approximately three years old, contacted Whirlpool for review before proceeding with repairs. Whirlpool reviewed the findings and advised that the unit is currently under review. Whirlpool will contact the customer within 3–5 business days with further resolution.