Model: MVW4505MW2 Location: Lehigh Acres, FL 33974 Repair Summary Checked washer for not progressing through cycles and making abnormal noises. Upon inspection, found the actuator was no longer shifting properly between gears. Replaced the actuator again along with the cam clutch and capacitor. Tested operation after the repair. Advised the customer that if the abnormal noise or shifting issue returns, to record a video of the problem. If the issue occurs again, the remaining likely repair would be a complete tub job.

Model: WFES3030RS0 Location: Naples, FL 34116 Repair Summary Checked cooktop/oven for intermittent power issues and not staying on. Upon arrival, found the unit disconnected from power. Customer stated there had recently been a lightning strike. Reconnected the unit and inspected the wiring for any signs of burning or damage; none were found. Attempted to duplicate the issue by opening and closing the oven door, but the unit continued operating normally. Stress tested the appliance by operating all burners on high along with the oven while repeatedly opening the oven door. Unit remained powered on and all functions operated properly. Advised the customer the previous issue may have been a temporary glitch caused by the power surge. If the issue occurs again, recommended recording a short video showing exactly what happens so it can be further diagnosed. No issues could be duplicated at this time and unit checks normal.

Model: GTD48EASW0WB Location: Punta Gorda, FL 33950 Repair Summary Checked dryer for leaving black marks on clothing. Explained that this commonly occurs when clothing gets caught in the gap between the drum and top bearing, allowing the fabric to rub against the drum slides and leave black marks. Replaced the top bearing and lower felt seal. Reassembled and tested the dryer, verifying the drum spins properly and the unit cycles heat normally. Customer left the dryer running with a white sheet inside to further test operation. Advised the customer that this issue may occur again due to the design of the dryer, as a gap remains where certain clothing items can potentially become caught between the drum and bearing. Other than that, unit checks normal at this time.

Model: RF27T5201SG/AA Location: Lehigh Acres, FL 33976 Repair Summary Checked refrigerator for no cooling. Upon inspection, found the compressor in a locked-rotor condition. Also found the condenser extremely dirty, which can restrict airflow and cause the compressor to overheat and potentially fail. Additionally, found the mullion heater needs replacement. Customer was advised that only the compressor is covered under warranty and that an estimate will be provided for the additional parts and labor required. Due to limited space and no room for another Lokring connection, the sealed-system repair will require brazing. Will contact the customer with an estimate for the compressor repair and mullion heater replacement. Customer declined repair.

Model: DVE45B6300P/A3 Location: Cape Coral, FL 33909 Repair Summary Checked dryer for not starting a cycle. Upon arrival, spun the drum by hand and found no tension, indicating a possible broken belt or failed idler pulley. Disassembled the dryer and found the idler pulley faulty. Samsung has a service bulletin for an updated pulley with a thicker lip designed to prevent the belt from slipping off. Also found the belt rubbing with visible tear marks. Replaced the belt and updated idler pulley together, reassembled the dryer, and tested operation. Verified the drum spins properly and the dryer cycles heat normally. Recommended the customer have the ventilation professionally cleaned, as it has been nearly two years and has never been serviced. Moisture and condensation were present inside the drum and ventilation system. Other than the ventilation concern, unit checks normal at this time.

Model: WTW5057LW0 Location: Punta Gorda, FL 33955 Repair Summary Checked washer for not starting a cycle. Customer stated that when attempting to start the washer, it would only hum. Upon arrival, found the basket assembly full of water. The drain pump was receiving voltage but was unable to move water. Used a wet vacuum to remove the standing water, then removed and inspected the drain pump and found the impeller grinding, confirming a failed drain pump. Replaced the drain pump and tested the washer by starting a cycle. Verified the washer fills, agitates, drains, and spins properly. No error codes or leaks found. Unit checks normal at this time.

Model: RF23BB8600QLAA Location: Estero, FL 33928 Repair Summary Checked refrigerator for no cooling and a noise concern. Upon arrival, found the freezer evaporator cover extremely frozen over. Checked diagnostics and found three stored error codes. Completely thawed the freezer, removed all ice buildup, and wiped down the entire compartment. Replaced the evaporator cover assembly and defrost sensor. Ran HASS diagnostics and verified all tests passed with no additional issues. Cleared all stored error codes and cycled the ice maker for the customer. Advised the customer to allow approximately 24 hours for the refrigerator to return to proper cooling temperatures. Unit checks normal at this time.

Model: ME21DG6300SRAA Location: Fort Myers, FL 33913 Repair Summary Checked microwave for no heat. Upon arrival, the microwave needed to be removed from the cabinet for further diagnosis. Before attempting removal, found one of the mounting screws installed sideways and spinning in place, indicating the mounting hardware had been damaged during installation. Obtained a signed damage waiver before touching the unit and advised the customer that safe removal might not be possible. Attempted removal but was unable to safely remove the microwave. Further inspection found physical cabinet/frame damage at the front of the microwave causing the fan to contact the cavity and preventing proper fan operation. This lack of airflow is causing the magnetron to overheat and has resulted in a no-heat condition. Contacted Tech Support and documented the findings. Tech Support initially advised that the physical damage should not affect operation; however, the frame is visibly pushed forward and interfering with the fan. A supervisor will follow up regarding the findings. Customer was advised that the physical/installation damage is not covered and they will need to contact the place of purchase to have the microwave safely removed and the damaged mounting hardware addressed. Once the unit is properly removed and accessible, recommend having the main control board, magnetron, and capacitor available for further diagnosis and repair.

Model: MDF24P2BST Location: Fort Myers, FL 33907 Repair Summary Checked dishwasher for no power. Upon inspection, found the dishwasher was not level, which was making it difficult for the customer to push the upper rack back properly. Leveled the dishwasher and verified the upper rack now slides correctly. Continued diagnosing the no-power concern and found the dishwasher was not receiving proper voltage from the outlet. Inspected the outlet under the sink and found it burned, which also damaged the dishwasher power cord. Advised the customer that the outlet and power cord are external/accessory items and are not covered under the appliance warranty. Customer will need to have the damaged outlet replaced and purchase a new power cord. Temporarily connected the dishwasher to the disposal-side outlet and confirmed the dishwasher powers on and operates; however, advised the customer that the unit may shut off or have additional power issues due to the damaged power cord and should not be considered fully corrected until the outlet and cord are replaced.

Model: RT70F18LRSRAA Location: Estero, FL 33928 Repair Summary Checked refrigerator for no cooling. Upon arrival, found the display temperature around 70°F. Verified the compressor and all fans were operating, but only warm air was circulating. Inspected the compressor area and found traces of oil at the condenser coupler, confirming a refrigerant leak. Determined a sealed-system repair was required and ordered the necessary parts. Returned and repaired the leaking connection and installed a new truck-stock filter drier. Pressure tested the sealed system with 356 PSI of nitrogen for 25 minutes and verified the system passed with no additional leaks found. Evacuated the system and recharged the refrigerator according to factory specifications. Restored operation and verified the unit is working as intended. Made the customer aware of the completed repair.