Model: RF30BB6200QLAA Location: Cape Coral, FL 33909 Repair Summary Checked refrigerator for no cooling. Upon arrival, found temperatures at approximately 70°F. Verified the compressor and fans were all running. Connected HASS and ran a service diagnostic report, which showed no error codes. Inspected the compressor area and found extensive sulfur-related corrosion and oil residue throughout the filter drier, refrigerant tubing, and compressor area, indicating the sealed system may be heavily compromised. Repair would require an extensive sealed-system repair, including the compressor, pipe connections, three-way valve, check plug, filter drier, and associated couplers; however, due to the extent of the sulfur damage, the integrity of the sealed system could not be guaranteed. Samsung reviewed the pictures and required parts and determined the repair would not be authorized because the sulfur damage is considered environmental damage rather than a failure of the refrigerator.

Model: LMX28988ST/04 Location: Fort Myers, FL 33913 Repair Summary Checked refrigerator for no cooling. Upon inspection, found all components running; however, the compressor was drawing low amperage, indicating compressor failure. Advised the customer that the refrigerator will require a sealed-system repair, including replacement of the compressor and filter drier, installation of a charging port, evacuation, and recharge according to factory specifications. Total repair cost is $1,815.00. After applying the $100.00 service fee already paid, the remaining balance is $1,715.00 plus tax. Due to the cost of the repair potentially exceeding the value of the refrigerator, also recommended that the customer contact LG to determine whether they may offer any assistance or warranty extension for the compressor/sealed-system repair.

Model: WDT730PAHZ0 Location: Fort Myers, FL 33901 Repair Summary Checked dishwasher for a broken upper rack. Customer showed that the upper rack was falling on the right side and would not reattach properly. Upon inspection, found the plastic rack adjuster damaged. Whirlpool has updated this design to a metal rack adjuster assembly. Replaced the original adjusters with the updated metal rack adjuster kit. Tested operation and verified the upper rack adjusts up and down properly and slides in and out smoothly. No other issues found. Unit checks normal at this time.

Model: WF45T6000AV/A5 Location: Naples, FL 34119 Repair Summary Checked washer for water continuously entering the unit. Upon arrival, ran test mode and found water continued flowing throughout the entire test even when it was not being called for. Replaced the water inlet valves and pressure sensor, which corrected the issue. Also found the hot and cold water supply hoses were connected backwards and corrected the connections. Retested and verified water now turns on and off properly as commanded with no unwanted water entering the washer. Noted evidence of a previous pest infestation; however, no live pests were observed at the time of service. All checks good at this time.

Model: ED5SHAXMB10 Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for a damaged freezer door gasket. This refrigerator is located in the garage. Upon inspection, found the freezer door gasket ripped along the top, allowing frost buildup inside the freezer. This style of gasket is installed behind the inner door liner and cannot be removed without potentially damaging the liner, which would also prevent a replacement gasket from being installed properly. The proper repair would require replacing the complete freezer door assembly. Due to the age of the refrigerator and cost of the repair, the customer elected not to replace the door and will attempt an alternative solution.

Model: PFE28KSKKSS Location: Cape Coral, FL 33991 Repair Summary Checked refrigerator for ice falling out of the freezer and the freezer door not closing properly. Upon inspection, found a thick sheet of ice buildup on the freezer floor caused by a frozen drain tube. Provided the customer with an estimate for the additional labor, which was approved. Removed the ice buildup and cleared the frozen drain tube. Tested the drain and verified water is now flowing and draining properly. Checked the freezer door gasket and verified it is sealing and closing properly. Unit checks normal at this time.

Model: RF23BB8600QLAA Location: Fort Myers, FL 33966 Repair Summary Checked refrigerator for the freezer door being difficult to open. Upon inspection, found the freezer drawer rails damaged with ball bearings coming out. The rails were also beginning to rust and producing black residue. Ordered replacement rails to correct the issue. Returned and installed the new freezer rails. Tested operation and verified the freezer drawer now opens and closes smoothly, with the customer also noting a significant improvement. Cleaned the black residue from the rail guides inside the freezer. Unit checks normal at this time.

Model: NE63A8711QN/AA Location: North Fort Myers, FL 33917 Repair Summary Checked oven for no power. Upon arrival, verified proper incoming voltage to the main control board with 240V present and 120V on each leg. Found the sub PCB was not receiving DC voltage. Advised the customer that the main control board would need to be replaced first to restore DC voltage to the display circuit and that the display/sub PCB could also require replacement once power was restored and further testing could be completed. Replaced the main control board and verified 12V DC was now being supplied to the sub PCB; however, the display remained inoperative. Determined the sub PCB was also defective and ordered the additional part. Returned and replaced the sub PCB, restoring power and display operation. Set the clock and date, preheated the oven, and tested all surface burners. Verified the oven heats properly and all burners regulate from high to low as designed. Unit checks normal at this time.

Model: MRT18D3BST Location: Punta Gorda, FL 33982 Repair Summary Checked refrigerator for intermittent temperature fluctuations. Customer stated the refrigerator will sometimes cool properly and then begin freezing items. When the temperature setting is increased, the unit then becomes too warm. The refrigerator is installed in an outdoor kitchen area where ambient temperatures can reach approximately 120°F. This refrigerator is not rated for outdoor use. Verified the compressor and freezer evaporator fan are operating properly with good airflow and found no error codes on the inverter board. This model does not use a condenser fan and relies on surrounding ambient air to dissipate heat from the condenser and compressor area. The excessive outdoor temperatures can prevent the sealed system from properly rejecting heat and result in unstable compartment temperatures. Advised the customer they may try placing a fan near the compressor/condenser area to increase airflow and help dissipate heat; however, the proper solution is to relocate the refrigerator indoors to an air-conditioned environment within its designed operating range. No component failure was found at this time. Unit checks normal.

Model: RF23B7671SR/AA Location: Bonita Springs, FL 34135 Repair Summary Checked refrigerator for a noise complaint. Upon arrival, the reported noise was not present. Cycled the ice makers and found no abnormal noises. Customer described the intermittent noise as metallic. Explained that the noise could potentially be coming from the compressor, as the internal compressor assembly is supported by springs and can occasionally produce metallic sounds during operation. Unable to duplicate the concern during the visit. Ran the HASS Weak Cooling Test and diagnostics, and the refrigerator passed all tests with no errors or cooling issues found. Unit checks normal at this time.